Mondo Ferio Terms - Villsy

General Terms and Conditions for the Tourist Agency 

MONDO FERIO d.o.o. turistička agencija, turizam i usluge (tourist agency, tourism and  services), from Novigrad, Svetog Antona 36, Personal ID no.(OIB): 86304016104,  (hereinafter: The Agency) 


The agency was established under Croatian law and its main activity is the provision of services  in tourism, i.e. mediation in the sale of accommodation facilities. 

The agency provides the guest with accommodation services according to the published information  available on the website, and according to the description and date in  accordance with the confirmed reservation. 

The agency provides its services in its own name, but on behalf of the property owner, or acts as  an intermediary in arranging and implementing accommodation between the guest and the  property owner. 

The term guest (guests), in terms of these General Terms and Conditions, means the person to  whom the offer is addressed, i.e. who has confirmed the reservation and all persons staying with  him in the accommodation. 


Inquiries and accommodation reservations are received electronically, in writing to the postal  address or in person at the Agency’s head office. 

The Agency makes available to the guest all relevant information related to the service, and  offers him the possibility of insurance for any damage in the property.  

At each inquiry of the guest, the Agency sends an offer and by paying an advance, the guest  confirms the reservation.  

When making the reservation, the guest is obliged to provide the information required of him  by the reservation process.  

To confirm the reservation, it is necessary to pay an advance in the amount of 30% of the price,  and the guest pays the rest of the price no later than 30 days before arrival. By confirming the reservation, the guest fully accepts these General Terms and Conditions and  they fully apply to the contractual relationship between the guest and the Agency.  

Payments can be made: 


Visa, MasterCard, Maestro, JCB, Discover, American Express, DinersClub. All transactions and data are secured and protected by an SSL certificate through our online  payment service provider. 


Guests from abroad can pay for their reservations by a bank transfer to our foreign currency  account. The costs of the sending bank and the beneficiary bank are borne in full by the guest. 

Payment details are as follows: 

MONDO FERIO d.o.o. turistička agencija, turizam i usluge 

Novigrad, Svetog Antona 36

OIB (Personal identification number): 86304016104 

Tax number: HR 86304016104 

Bank account: IBAN HR8424020061100992069 


Upon receipt of your advance payment, the guest will receive a confirmation of the advance  payment via e-mail. Upon receipt of the payment in full – the guest will also receive via e-mail  the confirmation of payment, which also serves as a reservation confirmation-voucher. 


According to the current Tourist Tax Act of the Republic of Croatia, the guest pays the tourist tax  at the same time when paying for the accommodation service, which is included in the price of  accommodation.  


The price of accommodation includes the basic accommodation service, specified in the offer. Special services are not included in the price of accommodation, and the guest pays them  separately (pet fee, damage compensation deposit when there is no insurance policy, final  cleaning fee). The guest should announce additional services during the reservation process,  otherwise the Agency does not take responsibility for the lack of these services.  The Agency reserves the right to change the published prices (in the event of a change in  accommodation prices by the property owner or a change in the exchange rate).  If the change occurs before the advance payment and/or confirmation of the reservation by  the guest, the agency notifies the guest of the price change. 

For guests who have paid an advance for a particular reservation, the agency guarantees the  price of accommodation stated in the calculation on the basis of which they paid the amount of  the advance. 

If after the advance payment there is a change in the exchange rate of the agreed currency or an  increase in fees for certain services that affect the price of travel, which the agency could not  know when making the offer, the agency has the right to increase the price no later than 30 days  prior to the check-in date. In this case, the guest has the right to cancel the reservation if the  price increase is more than 10% of the price from the reservation confirmation with the right to  a refund of the amount paid so far (less bank charges), but without the right to any other fees or  compensation. 

The exchange rate at which the price was formed is stated in the reservation confirmation.1


Accommodation units are described according to the official categorisation obtained and for  which the property owner is responsible.  

The information provided by the Agency to the guest is binding only according to the description and  photos published on the website 

1 As a reference rate, the mean exchange rate of the Croatian National Bank is used for drawing up the  reservation offer.


In case the guest cancels the reservation, the advance payment made for the purpose of the  reservation confirmation in the amount of 30% of the total agreed accommodation price, as well  as other amounts paid to the Agency, are non-refundable.  

In the event of the guest cancelling the reservation, the following cancellation fees will be  charged: 

Free cancellation notified within 24 hours of the reservation. 

Reservation cancellations notified till 31 days before arrival: 30% of the total reservation  cost is charged 

Reservation cancellations notified between 30 and 1 day before arrival: 100% of the total  reservation cost is charged 

Reservation cancellations on the arrival day or no-show: 100% of the total reservation cost  is charged. 

The day when the cancellation notice has been received is considered the cancellation  date. In case of no-show or unannounced delayed arrival, Agency keeps the total  reservation amount. 

The above rules do not apply in case of cancellation of a reservation made within 21 days until  the check-in date – the so-called last-minute reservation, in which case the guest is not entitled  to any refunds.  

In case of cancellation by the property owner without a justified reason, he is not entitled to any  fees from the Agency. In that case, the Agency will use all paid fees, in addition to its commission,  to ensure another accommodation that the guest chooses, with the further provision that the  property owner is obliged to pay all the difference in the price of the second (replacement)  accommodation.  

If the reservation is cancelled due to force majeure or exceptional circumstances (war, riots,  terrorist acts, natural disasters, various epidemics and pandemics), the property owner is  obliged to return all amounts paid to the agency and the guest has the right to a refund or  alternative accommodation in agreement with the property owner and the Agency.  


The guest is obliged to: 

– pay the advance payment and the price of accommodation on the due date, possess valid travel documents and obtain them on time, if necessary, 

– comply with the customs and foreign exchange regulations of the Republic of Croatia, i.e. the  country of destination and the country through which it passes or resides

– upon arrival at the destination, the property owner should be presented with a document on  the paid service (reservation confirmation- voucher from the agency) 

– the guest must check whether he needs a visa to enter the Republic of Croatia and obtain it in  time 

– adhere to house rules in accommodation facilities, and cooperate with service providers in  good faith, in case of violation of house rules  


Number of guests 

At any time, the maximum number of persons indicated on the reservation confirmation can  be accommodated in the accommodation facility.  

Tents and caravans 

It is forbidden to put tents, caravans or similar on or next to the villa. 

Pets and allergies 

The possibility of arrival of pets and the conditions under which their possible arrival is allowed  is indicated in the description of the accommodation facility. All pets must be vaccinated in a  timely manner against rabies and all other diseases in accordance with applicable regulations,  of which guests must be notified in a timely manner before booking accommodation. 

Keeping pets in the accommodation facility is the sole responsibility of the guest and any  liability of the property owner or the Agency for any illness or injury that pets may suffer during  their stay is excluded. 

The agency does not take responsibility for allergic reactions of guests that may occur in the  accommodation facility. 

Newly built buildings  

When booking newly built villas, the guest must be aware of the possibility that the newly built  facilities may not have some characteristics due to the conditions and circumstances of  construction, or the effects of atmospheric conditions (e.g. no grass, different flowers, soft soil,  etc.), in relation to which the Agency does not take any liability. 


Guests are required to refrain from disturbing public order and noise with noise and clamour.  Playing music above the residual noise level is not allowed after 10 pm. 

Swimming pools, playgrounds, barbecue, infrastructure  

Certain accommodation facilities have swimming pools or other bodies of water, playgrounds  and a barbecue area. 

The guest accepts that the use of these facilities is the sole responsibility of the guest, i.e.  people staying with the guest in the accommodation. Children under the age of 18 must be  under the constant supervision of an adult – one of the guests. Any open flames or embers  should be extinguished so that there is no possibility of self-ignition. 

Infrastructure facilities (installation covers, junction boxes, video surveillance system) are not  intended for use. 

House Rules 

Each accommodation facility has its own house rules that are displayed in a visible place. The  guest is obliged to study the house rules in detail and adhere to them throughout the stay.  

Arrival and departure 

The guest is obliged to leave the accommodation facility by 10 a.m., and guests on arrival can  start using the property from 4 p.m. onwards. If the guest leaves the property after 6 p.m., he is  obliged to pay the property owner the entire accommodation fee for the current day.  

Violation of any of the above rules is a sufficient reason to terminate the rental with immediate  effect and guests undertake to leave the accommodation permanently within 2 (two) hours,  without the right of guests to any fees or compensation for unused accommodation. 


The agency instructs guests to keep luggage and personal belongings with increased care, and  to keep money and valuables in a safe located in the accommodation. The agency does not take  responsibility for luggage, personal belongings, money and valuables that are destroyed, lost,  damaged or stolen in the accommodation and instructs guests to report such circumstances  without delay to the competent police station or contact the property owner for help with  reporting it. 


The Agency informs that the consumer or guest has the right to submit a written complaint  about the services provided by the agency by mail or by e-mail to the following addresses: 


Registered office address: Sveti Anton 36, 52466 Novigrad 


The Agency shall respond to the complaint in writing within 15 days of its receipt by the means  of communication by which the complaint was sent. 


The Agency applies the privacy policies available here for the collection and processing of  personal data. 


Relevant provisions of Croatian law shall apply to all other relations that are not specifically  regulated by these General Terms and Conditions. Any disputes that would not be resolved  amicably, by agreement, will be resolved by the competent court according to the seat of the  Agency. 

The Agency reserves the right to amend and/or supplement these General Terms and Conditions at  any time, which it will publish on its website, and may additionally inform the  guest if it deems it necessary (e.g. for larger or more significant amendment).