TERMS AND CONDITIONS

IN GENERAL

Soravento holiday rentals is a travel agency (hereinafter: Soravento) owned by a commercial
company Vento Nuovo d.o.o. (Ltd.), based in Bužinija, Stancijeta 7a, Novigrad, and registered
under VAT number 72771959588. The company specializes in agency activities related to the
rental of private accommodations with swimming pools and apartments.

Soravento contracts accommodation services directly with property owners in order to secure
its guests a service at the highest possible level. All advertised accommodations are under
contract with Soravento and they all have licenses issued by the state authorities.

The rental contract which you enter into with Soravento as an agent, you as a lessee (hereinafter:
guest) actually conclude with the vacation house owner (hereinafter: accommodation) as a
lessor (hereinafter: Owner). Soravento acts exclusively as an agent and it shall be liable only as
an agent. By paying an advance for the reservation of the selected accommodation in the
demanded period you unconditionally accept these General conditions which shall be published
on the web page of Soravento www.soravento.com which come into force on the day of
publishing. After Soravento receives the payment of the reservation down payment, it shall send
a written confirmation to the guest by email (hereinafter: confirmation), which shall contain a
precise accommodation location and all necessary contact information. The written booking
confirmation together with these general terms and conditions forms the rental agreement
between the guest as tenant and the owner as landlord.

1. ARRIVAL AND DEPARTURE

The earliest arrival time is 14:00 or 16.00 on the arrival day (depending on the object rule). The
latest departure time is 10.00 on the departure day. Earlier arrivals and later departures will not
be possible.Early arrival and late departure will not be possible.

1.1. GUEST REGISTRATION

The guest is obligated by Croatian law to provide the property owner/property host with official
identification documents containing personal details for tourist registration purposes with the
national tourist board (HTZ). This information will not be used for any other purposes. A guest
that will not provide any form of personal identification for tourist registration as required by
law, may be denied access to the property with no possibility of refund of the paid rent..

2. ACCOMMODATION

2.1. NUMBER OF GUESTS

At any time, the number of guests on the object property cannot be higher than the one stated
in the confirmation. The number of guests can be increased up to the maximum capacity stated
on the website, no later than 3 (three) days before arrival. The guest number change request
must be submitted by email. The total number of guests includes children regardless of their
age.

2.2. TENTS AND CAMP TRAILERS

It is forbidden to set up tents or bring camp trailers or similar. If this provision is not respected,
the owner and/or Soravento are authorized to terminate the lease agreement immediately,
without a notice period, and the guest is obligated to leave the object permanently together with
all the persons staying there within 2 (two) hours, and he/ she is not entitled to demand from
the owner or Soravento the return of the paid sum for the accommodation.

2.3. HOUSE PETS AND ALLERGIES

It is marked on the web page of each object if pets are allowed and under which conditions.
Pets are not allowed in the pools in any of the objects. During the booking process, the guest
must choose the number of pets. Pets are charged extra and prices will be visible on the
confirmation. It is not permitted to keep a larger number of pets than the number which is
registered and mentioned on the confirmation. Keeping of pets in a object is the exclusive
responsibility of the guest, and owners and Soravento do not take any responsibility for a
possible illness or injury that the pets might suffer during their stay.

In some objects it is not permitted to keep pets. Soravento does not take any responsibility for
possible allergic reactions of guests that might occur in any of the houses.

If the guest brings a pet that was not announced in advance, the owner and/or Soravento retain
the right to terminate the rental contract immediately, without a notice period, and the guest is
obligated to leave the accommodation permanently within 2 (two) hours with all the persons
staying there, and he is not entitled to demand from the owner or Soravento the return of the
paid sum for the accommodation.

2.4. NEWLY BUILT ACCOMMODATIONS

At the reservation of a newly built accommodation, the guest must be aware that it might happen
that there was not enough time for the grass, plants, flowers etc. to grow in the garden.

2.5. NOISE

In case that the guests disturb public order by noise and do not calm down after a warning, that
can be considered a severe breach of the rental contract provisions, in which case the owner
and/or Soravento are authorized to terminate the rental contract immediately, without a notice
period, and the guest is obligated to leave the object permanently together with all the persons
staying there within 2 (two) hours, and he is not entitled to demand from the owner or Soravento
the return of the paid sum for accommodation.

2.6. SWIMMING POOLS

The guest is obligated to obey the instructions of any kind that refer to the usage of swimming
pools and that are given by the owner or Soravento for the guest’s own safety. The guest is
responsible for using the swimming pool in any sense. Children must be under the supervision
of adults in the swimming pool area at all times. The guest uses the swimming pool at his/her
own responsibility. Please note that out of the summer season, the swimming pool might not be
usable.

You should take into consideration that the usage of whirlpools is related to certain health risks,
and you use it at your own responsibility. The water in the whirlpools might not be warm until
the late evening hours on the day of the guest`s arrival.

It is forbidden to climb on the whirlpool lids. The lids are used for isolation, they are not
designed and adjusted to bear weight of a person and can be easily broken. In case that the lid
is broken, the guest is obligated to compensate the damage directly to the owner.

HOUSE RULES

Each accommodation has its own house rules that are put on a visible place in the
accommodation. Guests are obligated to follow the house rules. If the guest does not follow the
house rules, that can be considered a severe breach of the rental contract provisions, and in this
case the owner and/or Soravento are entitled to terminate the rental contract immediately,
without a notice period, and the guest is obligated to leave the accommodation permanently
with all the persons staying there within 2 (two) hours, and he/ she is not entitled to demand the
return of the paid accommodation price from the owner or Soravento.

3. PRICES AND PAYMENT

Unless otherwise mentioned, all prices are stated in Euro per accommodation per day.

The payment by credit cards is made in Euro.

The reservation is binding, and an advance payment in the amount of 30% of the agreed
accommodation price is required at the reservation, after which the reservation is confirmed.

After the completion of the reservation process and payment, Soravento shall send a written
confirmation by e-mail. This confirmation shall contain all the necessary information about the
accommodation and along with these General conditions, it represents a Rental contract
concluded with the property owner, with the mediation of the agency Soravento. The rental
contract is considered concluded at the moment when Soravento receives the paid advance
amount. In case that the payment is not made within 3 (three) days from the reservation day,
the Rental contract is deemed terminated.

The costs of water, gas, electric power and internet, as well as bed linen, towels, final cleaning
of the interior, maintenance of the swimming pool and exterior, registration of stay, residential
tax and the value added tax are included in the accommodation price.

The permitted payment methods for the advance payment are: credit cards and bank transfer.
All payments are to be made in EURO (EUR). There is a possibility of exchange rate differences
for other currencies. Soravento cannot be responsible for the exchange rate differences or fees
of other bank institutions.

The guest can cancel free of charge 30 days before arrival, if the guest cancels within 30 days
before arrival Soravento reserves the right to to retain 30% of the advance payment.

3.1. Reservations that were made 30 or more days before the beginning of the rental period

For reservations that were made 30 or more days before the beginning of the rental period, the
following conditions shall apply:
 the advance payment of 30% of the total agreed accommodation price is due for payment
IMMEDIATELY if the payment method with credit card is selected.
If the payment via bank transfer is selected, the advance payment has to be received by
Soravento within 3 (three) days;
 b) the rest of 70% of the total agreed accommodation price is due for payment no later than 30
(thirty) days before the beginning of the rental period.

3.2. Reservations that were made 15 days or less before the beginning of the rental period

For reservations that were made 15 or less days before the beginning of the rental period, the
following conditions shall apply:
 a) An advance payment of 30% of the rent is due IMMEDIATELY for payment by credit card.
 b)The remaining 70% of the total contracted price of the accommodation is due immediately
upon arrival and the guest is obliged to pay the rest immediately by credit card or cash to the
property management of Soravent.
It is not possible to choose bank transfer as the method of payment if the date of arrival is closer
than 15 days from the date the booking was made.

3.3. Non-observance of the payment due dates The guest is obligated to make payments within
the period and in a way described in this clause of the General Conditions. If the guest does not
obey the payment due dates, such behavior is considered a severe breach of contract obligations
and the Rental Contract is considered terminated without a notice period.
In case of contract termination, all the payments made to Soravento shall not be returned.

4. TERMINATION AND CHANGES

4.1. A concluded rental contract can be terminated only in writing (by email). The termination
is effective only from the day when Soravento received such a termination notice and only
under the conditions from this Article.
4.2. The guest can cancel the reservation free of charge up to 30 days before arrival. If the
guest cancels within 30 days before arrival, Soravento reserves the right to 30% of the
advance payment.
In the case of card payment, the refund will be processed to the guest’s card within 14 days of
the cancellation.

4.3. In case that the guest can find another guest as their substitute in the same period, for the
same price and under the same conditions, Soravento shall transfer the Rental contract to the
new guest immediately after a written receipt of all necessary data about the new guest, and it
shall send him/her a written confirmation about it. The already received accommodation price
sums shall be retained by Soravento after the transferred contract, and the new guest is obligated
to pay the rest up to the total accommodation price depending on the previously selected
payment method that is an integral part of the contract.

4.4. In case that the concluded Rental contract cannot be fulfilled or its fulfillment becomes
significantly difficult due to an act of God (e.g. war, natural disaster, environmental disaster,
epidemics, closing of borders, strike and similar act of God) which could not be foreseen at the
time of the rental contract conclusion, Soravento and the owner may terminate the Rental
Contract as neither Soravento, nor the owner can be deemed liable in the above mentioned
cases.

5. DAMAGE DEPOSIT

The guest is obligated to leave a cash deposit or credit card deposit on arrival to the
owner/property host. The deposit sum that the guest is obligated to deposit with the
owner/property host at arrival shall be stated in the written confirmation. The deposit serves as
security to the owner for causing damages in the accommodation. In case that the cost of the
caused damage is higher than the deposited sum, the guest is obligated to pay the total damage
amount to the owner. If no damage is caused to the accommodation, the owner/property host is
obligated to return the deposited sum to the guest at the guest’s departure.

6. LOWEST PRICE GUARANTEE

Soravento guarantees to its guests that the accommodation prices for each of the offered
accommodations are the lowest on the official pages of the agency www.soravento.com, i.e.
that the same object cannot be found at lower prices in other advertisements.. The lowest price
guarantee is not valid if the price difference is a consequence of tax or stamp duty increase or
significant changes in the exchange rate. It is also not applicable if the lower prices on other
web pages are not up to date, and it is not possible to make a reservation at such prices, as well
as in case of special offers. The lowest-price guarantee is applicable only at the moment of
reservation and it cannot be applied later or after the reservation has already been carried out
and paid.

7. NON-INTENTIONAL GUEST CAUSED DAMAGES

The guest is obligated to behave responsibly towards the rented accommodation. The guest is
obligated to return the accommodation in the condition in which he/she found it. For any caused
damage, the guest is liable directly to the owner.

The owner has the right to collect the amount of actual damage from the deposit in accordance
with point 5 of these conditions. If the amount of the deposit is not sufficient to cover the
damage, the guest undertakes to pay directly to the owner / property host of the accommodation
the difference up to the full amount of the damage.

An intentional property damage or disturbance of public order is considered a severe breach of
provisions of the Rental contract, in which case the owner and/or Soravento are authorized to
terminate the Rental contract which comes into force immediately, without a notice period, and
the guest is obligated to permanently leave the accommodation within 2 (two) hours together
with all the persons staying there, and he/she is not entitled to demand a return of the paid
accommodation price from the owner or Soravento.

The guest is obligated to report to the owner/property host immediately the occurrence of any
kind of damage on the accommodation or property around the accommodation during the rental
period. At the guest’s departure and before the return of the keys, the guest is obligated to
examine the accommodation and the property around the accommodation with the
owner/property host.

In case no damage is caused, the owner/property host is obligated to return the deposit from
Article 5 of these Conditions.

8. COMPLAINTS AND PRE-EXISTING DEFICIENCIES

If the guest notices insufficient cleanliness, damages, or other irregularities in the
accommodation upon arrival, they must file a complaint within 24 hours. Complaints
regarding cleanliness must be filed immediately. The complaint is submitted directly to the
accommodation owner or their authorized representative. The guest is obliged to try to
prevent damage from occurring or expanding and to cooperate in efforts to minimize any loss
for the owner. In the case of filing a complaint, the guest is required to allow the owner a
reasonable time frame to resolve the issue. If the guest leaves the accommodation before the
scheduled end of the rental agreement, without prior notice and agreement with Soravento,
they do so at their own risk and expense, and Soravento assumes no liability. The property
owner is responsible for any deviations in the accommodation’s condition from what is
advertised on the Soravento website. The guest can submit a written complaint via email at
info@soravento.com. Soravento is obligated to respond to the complaint within 15 days of
receiving it.

9. SORAVENTO AS AN AGENT

Soravento is a tourist agency that provides agency services in renting accommodations on the
basis of an agency contract of accommodation services concluded with the property owners and
is not their owner. The owner is obligated in the contract with Soravento to give true and
complete information about the accommodation, and therefore he/she takes full responsibility
towards the guest. If in opposition to the expectations of Soravento the reservation of
accommodation cannot be completed due to reasons that are out of control of Soravento, such
as due to sale on the basis of the court order or due to severe contract breach by the owner or
similar, Soravento is authorized to cancel the reservation, and the agreed amount which was
already paid by the guest, shall be returned to him/her without delay. As an alternative,
depending on guest preference, Soravento can offer an alternative accommodation to the guest.

10. FINAL PROVISIONS AND JURISDICTION

10.1. Soravento transmits all the accommodation information on the web page and aims at
providing as accurate and up-to-date information as possible, which it collects from the property
owners. The owner is exclusively liable for giving accurate and complete information about the
accommodation, and Soravento cannot be considered liable in case of inaccurate, incomplete
or false information

10.2. Each business use of information published on the web page www.soravento.com,
including any partial or complete reproduction represents a breach of copyright and it is legally
forbidden.

10.3. The contracting parties shall try to settle all possible disputes in an agreement. In case of
any dispute the parties agree on the competence of the competent Court in Buje and the
application of the Croatian law.

VILLSY AGENCY TERMS & CONDITIONS

Villsy.com (hereinafter: Villsy) is owned by travel agency VILLSY d.o.o., Kastavska 18, 52000 Pazin, Registration number:130093085, specialized for agency activities in renting of private villas with swimming pools.

Except where otherwise specified, we Villsy d.o.o. act only as an agent in respect of all bookings we take and/or make on your behalf. The rental contract which you enter into with Villsy as an agent, you as a lessee (hereinafter: guest) actually conclude with the villa-vacation house owner (hereinafter: Villa) as a lessor (hereinafter: supplier). Villsy acts exclusively as an agent and it shall be liable only as an agent.

By paying an advance for the reservation of the selected villa in the demanded period you unconditionally accept these General conditions which shall be published on the web page of Villsy www.villsy.com which come into force on the day of publishing. All the annexes to the rental contract shall be valid only if made in written form.

After Villsy receives the payment of the reservation payment, it shall send a written villa reservation confirmation to the guest (hereinafter: confirmation), which shall contain a precise villa location and all necessary contact information. A written reservation confirmation with these General Conditions makes a Rental contract between the guest as a lessee and the owner as a lessor.

The guest must be at least 18 years old on the villa reservation day.

By making a booking, the first named person on the booking (“the party leader”) agrees on behalf of all persons detailed on the booking that:

He/she has read these terms and conditions and agrees to be bound by them;
He/she consents to our use of your information in accordance with our Privacy Policy; and
He/she is over 18 years of age and when placing an order for services with age restrictions you declare that he/she and all members of your party are of the appropriate age to purchase those services.

1. MAKING A BOOKING AND PAYMENT

You may make a booking over the telephone, via our website www.villsy.com or by e-mailing us at bookings@villsy.com.

In order to confirm your chosen arrangements, you must pay a deposit as required by the supplier of the arrangements in question (or full payment if booking within 40 days of departure). Deposits generally tend to be 30% of the total cost of your booking, however this may vary depending on the supplier and we will confirm the exact amount at the time of booking. In certain circumstances, we can hold your booking for 24 hours whilst payment is arranged, however this is not a confirmed booking. If no payment is received within 4 days of making your booking, your booking will automatically lapse without notice to you.

Your booking is confirmed and a contract between you and the supplier will exist when we have received payment of your deposit (or full balance if booking within 10 weeks of travel) and we send you confirmation by email on the supplier’s behalf.

Please note all correspondence, will be sent to you by email only. Please ensure you provide us with an email address that is active and checked regularly and which shall remain active until after your return. We recommend that all customers check their ‘junk’ email folder to ensure none of our emails have incorrectly been sent there. It is your responsibility to tell us if you haven’t received your confirmation from us following payment of the deposit (full balance if travelling within 40 days).

Please check your confirmation and other documents carefully and report any incorrect or incomplete information to us immediately. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. Please make a note in your diary to send the final balance to us by the date due. A reminder invoice will be sent. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in this terms and a EUR 50 administration fee shall be charged by Villsy.

If booking within 60 days of arrival, the full cost of the villa must be paid at the time of booking. The party leader is responsible for making all payments due to us.

Payment can be made by bank transfer or online.  Bank transfer payments can be made in EUROS. Please ensure your payment is sufficient to cover the cost of the arrangements after deduction of any applicable bank charges. Where you choose to pay by bank transfer, your booking will remain on hold and will not be confirmed until such payment is received. If no such payment is received within 4 days the booking will automatically lapse without notice to you.

2. PRICES AND PAYMENTS

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

Villsy reserves the right to withdraw special offers at any time entirely at its own discretion without notice.

All the prices are stated in Euro per villa per week. All the payments are made in Euro.

The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and the General contracting terms which make a constituent part of the villa rental contract are accepted. After the completion of the reservation process and payment VILLSY shall send a written reservation confirmation by email, which contains all the necessary information about the accommodation and along with these General contracting terms it represents a Rental contract concluded with the owner with the mediation of the agency VILLSY. The rental contract is considered concluded at the moment when VILLSY receives the paid advance amount. In case that the payment is not made within 4 (four) days from the reservation day, the Rental contract is deemed terminated, and VILLSY is authorised to conclude a new Rental contract with another guest, without a special notice to the guest. 

The costs of water, gas, electric power and internet as well as bed-linen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming-pool and exterior, registration of stay and residential tax and the value added tax are included in the accommodation price.

The permitted payment methods for the advance payment are: credit cards, pay pal and bank transfer. All payments are to be made in EUR and there is a possibility of exchange rate differences for other currencies. VILLSY cannot be responsible for the exchange rate differences or fees of other bank institutions. For the rest payment (70% of the agreed accommodation price) all payment methods like for the advance payment are possible. The payment by credit cards, pay pal and bank transfer has to be made no later than 60 days before the arrival to the villa so that VILLSY has enough time for forwarding the payment to the owner.

We recommend to contract an insurance policy for the case of a reservation cancellation from the clause 6 of these conditions to contract an own travel insurance which covers the travel cancellation risk. 

Reservations which were made 30 days and less before the beginning of the rental period

a) The total rental amount is due IMMEDIATELY for payment by credit cards, bank transfers and pay pal. It is not possible to select a bank transfer as a payment method if the arrival date is less than 15 days at the moment of making of reservation.

b) In case that the guest selects the payment of a part of the agreed accommodation price in cash (in villas in which that possibility is permitted, which is marked on the web page villsy.com) the advance payment in the amount of 30% from the total agreed accommodation price is due IMMEDIATELY for payment, and the rest of 70% is due for payment immediately after the guest`s arrival, and the guest is obliged to pay immediately the rest directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the villa.

Non-observance of the payment due dates

The guest is obliged to make payments within the period and in a way described in this clause of the General Conditions. If the guest does not obey the payment due dates, such behaviour is considered a severe breach of contract obligations and the Rental Contract is considered terminated without the notice period, and Villsy is not obliged to inform the guest about it. Villsy shall, although it is not obliged, but in accordance with its business policy of a special appreciation of its guests, send the guest a notice as a reminder of the payment obligation with an appropriate fulfilment period. At the occasion of the contract termination all the payments made to Villsy shall not be returned.

3. VISA, PASSPORT AND HEALTH REQUIREMENTS

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

4. CHANGES AND CANCELLATIONS BY YOU

If you wish to cancel, or amend your booking you may do so either by e-mailing us. All cancellations will take effect from the date received by Villsy. If notification is received outside our normal working hours (Monday to Friday between 9am and 5pm), then it will take effect from the next working day. In all cases a cancellation will only be accepted from the party leader. Proof of posting is not proof of receipt; therefore you are advised to also confirm all changes by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met by the supplier.

Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements. The supplier will charge cancellation or amendment charges in accordance with their booking conditions, and we have outlined their table of charges below. The correct charges will be notified to you at the time of your cancellation or amendments.

The charges may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure.

Generally suppliers charge the following cancellation charges, however we must stress that these are a guide only and cancellation charges may differ from those shown here depending the supplier. The exact cancellation charges will be notified to you by the supplier at the time of cancellation and/or can be found on the relevant page on our website.

For reservations made up to 21.1.2025.:

In the event of the guest cancelling the reservation, the following cancellation fees will be charged:
Reservation cancellations notified till 60 days before arrival: 30% of the total reservation cost is charged
Reservation cancellations notified between 59 and 31 days before arrival: 50% of the total reservation cost is charged
Reservation cancellations notified between 30 days before arrrival or NO SHOW: 100% of the total reservation cost is charged.
The day when the cancellation notice has been received is considered the cancellation date (if it happens to be a holiday or Sunday, it will be the next working day). In case of a no-show or unannounced delayed arrival, VILLSY keeps the total reservation amount.

For reservations made after 21.1.2025.:

In the event of the guest cancelling the reservation, the following cancellation fees will be charged:
Reservation cancellations notified till 41 days before arrival: full payment is returned, minus cancelation fee of 50 EUR
Reservation cancellations notified between 40 and 31 days before arrival: 50% of the total reservation cost is charged
Reservation cancellations notified between 30 days before arrrival or NO SHOW: 100% of the total reservation cost is charged.
The day when the cancellation notice has been received is considered the cancellation date (if it happens to be a holiday or Sunday, it will be the next working day). In case of a no-show or unannounced delayed arrival, VILLSY keeps the total reservation amount.

Cancellation charges are calculated as a percentage of the total villa cost. Any booking fees or credit card charges are non-refundable. Cancellation charges exclude amendment charges which are non-refundable in the event of your cancellation. Depending on the reason for your cancellation, you may be able to re-claim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Please note that in the event you wish to cancel your confirmed booking, no refunds will be given in any circumstances. All payments, including deposit and balance payments you make to us are non-refundable in any instance. This policy directly reflects the Owners’ individual policies, and you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality.

5. INSURANCE

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

6. SPECIAL REQUESTS

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

7. CHANGES AND CANCELLATIONS BY THE SUPPLIER

We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner. This policy directly reflects the Owners’ individual policies. Villsy cannot be held liable for any additional costs incurred by the Client (such as travel). Villsy recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.

8. COMPLAINTS

If the guest at takeover of the villa notices an insufficient cleaning, damage or other irregularities in the villa, or has complaints of other type, he/she shall file a complaint no later than within 24 hours. The complaints regarding cleaning are filed immediately. The complaint is filed directly to the owner or his/her authorized representative. If the complaint is not settled in a satisfactory way for the guest, the guest shall contact directly VILLSY by phone or email in order to settle the claim in a satisfactory way.

Written complaints are delivered to the email address: info@villsy.com.

It is an obligation of the guest to try to avoid the damage occurrence or its expansion and to contribute the effort to minimize any loss for the owner.

In case of filing of any complaints the guest is obliged to give an appropriate term to the owner to settle the complaint.

VILLSY  has checked the object condition at the contract conclusion with the owner, and it is not liable for possible additional deviations from the provided information mentioned on the web page.

The guest`s departure from the villa before the end of the foreseen rent and without the previous notice and agreement with VILLSY shall be at risk and costs of the guest, and VILLSY has no liability. If the

guest does not leave an appropriate term to the object owner for the removal of irregularities related to the damage repair or move to another villa he/she loses right to them, and in that case he/she cannot terminate the concluded Rental Contract.

The owner is exclusively liable to the guest for a possible direct property damage. Neither VILLSY nor the

owner can be considered liable for any form of a non-material damage in the form of a breach of personality right..

9. OUR RESPONSBILITY FOR YOUR BOOKING

Neither VILLSY (as agent for the property owner) nor the property owner shall not be responsible for the death of, or personal injury of any member of a booking party, or of any other person at the property unless this results from the proven negligence of the owner, VILLSY or our employees.

We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including though not limited to acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, acts, restrictions, regulations, bye-laws or measures of any kind on the part of the government or local authority, strikes, lock-outs or other industrial actions or disputes or adverse weather conditions. In any case we shall be entitled to treat the contract as discharged.

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems, nor for the failure of public utilities such as water, gas and electricity.

Neither VILLSY nor the owner can be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond our control. In the event that a source of noise has been in existence prior to your booking and we are informed of this, we will contact you to inform you of the disturbance.

We cannot accept responsibility for events out of our control e.g. bad weather including events arising as a result of very hot or unusual weather, delays caused by carrier companies, breakdown of domestic equipment.

10. DOCUMENTATION & INFORMATION

All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier(s) in question and are intended to present a general idea of the arrangements provided. Not all details of the relevant arrangements can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us, providing details of the additional information needed.

The party leader is responsible for the parties taking with them correct travel documentation (passports and visas, driving licences, vehicle registration, green card, motor insurance etc).

11. OTHER DESTINATIONS AND SERVICES

These terms and conditions also apply to a property located in any other country and booked through Villsy and any other services you book with Villsy, including tours and excursions.

12. WEBSITE LINKS

From time to time we may establish links from the Villsy website to other sites which we feel would be of interest to customers planning a villa holiday. Villsy would like to make it clear that we are not responsible for the actions or content of these websites. It is your responsibility to check the status of these sites.

13. GENERAL INFORMATION

Please note that the following information is provided as a general guide only, to give you an idea of the expectations and standards of arrangements. This information and specific details will vary between villas and suppliers, and accurate information shall be provided to you by the supplier of the villa after booking.

13.1. ARRIVAL AND DEPARTURE

Guests are generally expected to arrive between 4.00pm and 7.00pm Croatian time and to depart by 09:00am-10.00am. There may be slight variations to these times +/- one hour – you will be advised of the correct arrival/ departure times for your property on your travel documentation. If your arrival is outside these times to the supplier may impose an out of office hours charge for someone to meet you at the property. If you arrive after 10.00pm you may not be able to access the property until the following day. Villsy will not be held responsible for any problems arising as a result of the party or members of the party travelling with incorrect documentation.

Details of who to meet at the property are given on the directions sheet issued to you on behalf of the supplier once we have received full payment for the property.

13.2. SECURITY DEPOSIT

All suppliers will require a security deposit to cover the cost of any damages or breakages. The deposit will be collected by the supplier on your arrival at the property and is usually €200 -€700 per property. For telephone use, internet access or other services a higher deposit may be required to cover eventual bills. You will be advised of this at the time of booking or if you decide on arrival that you wish to use additional services the higher deposit will be confirmed to you in resort by the supplier. Please ensure you have this amount of money ready when you arrive otherwise entry into the property may be delayed until the deposit is produced.

The deposit is usually refunded to you by the supplier at the end of your stay subject to an inspection of the property for damage. In some instances there may be delays of up to 8 weeks in returning the deposit due to the supplier awaiting utility bills or proof of damage. It is the supplier’s obligation to refund you the security deposit, and Villsy accepts no responsibility.

13.3. WHAT IS INCLUDED IN THE PRICE

Generally, the properties are let by suppliers fully furnished and equipped. The price of all properties includes reasonable use of linen, electricity, hot and cold water, air conditioning, tax and final cleaning. Occasionally suppliers may levy an additional charge for air conditioning/heating where available; you will be advised of this at the time of booking. Where there is a private pool, pool heating might incur an additional expense.

Not all properties will have air conditioning, and where available it will be subject to a fair use policy. If the supplier considers your use of the air conditioning to exceed the fair use policy, you may be charged for use of the air conditioning limit over and above the acceptable limits. This may be deducted from your security deposit.

13.4. TELEVISION, TELEPHONE & INTERNET ACCESS

Not all properties will have Satellite/Cable television and where available it may not include access to all channels. Please check with us prior to booking if this is important to you.

Not all properties will have access to the internet, and where it is available it may be quite slow due to the rural location of the property. If this is important to you, please check with us prior to booking. If internet access is available it is generally assumed that the customer will bring their own laptop and the internet usage is subject to a ‘fair use’ policy. If the supplier considers you have exceeded the acceptable fair use policy, you may be charged for the internet usage over and above those limits. This may be deducted from your security deposit. Please note that downloading movies, television programmes and/or games may be considered excessive data usage and subject to additional charges.

13.5. YOUR RESPONSIBILITIES

The supplier will expect you to keep the property and all furniture, fittings, effects, facilities, equipment and grounds in the same state of repair and condition as at the commencement of your holiday, and in the same state of cleanliness and general order in which it was found. The supplier may hold you responsible for any breakages, loss or damage to the property. Once again it is strongly recommended that you purchase adequate insurance cover for yourselves and all party members. The supplier may make deductions from the security deposit for any extra cleaning over the number of hours committed to departure cleaning, and to claim compensation for costs over and above the sum of the security deposit.

Generally speaking, the parking of caravans/pitching of tents is strictly forbidden by the supplier.

13.6. NUMBER OF PEOPLE USING THE PROPERTY

Suppliers will only allow those persons named at time the time of booking to use the property without prior agreement. The maximum number of people, including infants, allowed at the property may not be exceeded. The supplier may terminate the rental without prior notice and without refund if the numbers are exceeded.

13.7. ACCESS

The supplier or their representative will require reasonable access to the property to carry out urgent maintenance and/or inspection.

13.8. BEHAVIOUR

The party leader is responsible for the correct and decent behaviour of the party. Should you or a member of the party not behave in such a manner, the supplier or their local representative/agent may use their absolute discretion and ask you and the party to vacate the property without refund.

13.9. LINEN

Linen and linen change is generally included in all properties. It is advisable to take a beach towel and to check that cot linen is provided.

13.10. COMMERCIAL USE, SOCIAL EVENTS AND OTHER FUNCTIONS

Villsy acts as an agent for suppliers for the private rental of a property. Use of the property for commercial purposes is expressly forbidden unless agreed with the supplier prior to booking in which case additional terms and conditions and/or insurance may apply. If you are intending to organise a private function (e.g. party, wedding, cocktail party) at the property, you must seek prior permission from the supplier. Additional charges and/or increased security deposit may be sought at the supplier’s discretion.

13.11. SECURITY AND VALUABLES

Any valuables left at the property are left at your own risk. Neither Villsy nor the property owner is responsible for their loss. Suppliers may not provide refunds should you decide to vacate the property as a consequence of a burglary.

13.12. PETS

Generally, no pets are allowed at properties except with the prior written consent of the supplier. Properties that alow pets are marked on our website. The supplier may add a surcharge and/or increase the security deposit as a result. Number of pets must be agreed with the supplier prior to acceptance of booking. You will be advised to all this info before booking.

13.13. ENVIRONMENT

Please be aware that many of the properties are in rural or isolated locations and as such you may encounter flora and fauna such as mosquitoes, wasps, ants, local dogs etc as well as other environmental activities e.g. farming, drains etc. Some properties are located on non-surfaced roads.

Many of the properties are over 100 years old and some are listed. As a result the structure and safety may not have current safety and design features. Whilst Villsy makes every effort to give as much detail on each property as possible, including when it was built and whether or not it is suitable for children/people with walking difficulties, it may mean that the property may be less safe than a more recently designed/built property. Due to the rocky nature of the coastline some of the coastal properties may have steep approaches, many stairs and/or maybe perched on a rocky promontory. Whilst this provides a spectacular location it might not be suitable for certain types of customers and again every effort is made to advise you of this on the property details. As agent, Villsy cannot be held liable for health and safety issues, maintenance or accidents which may occur at the property.

Please note we cannot be held responsible for any building or road workings occurring near the property. We will endeavour to advise you of any work occurring should we be made aware of it by the supplier, but work can occur at any time without the supplier’s prior knowledge.

13.14. LOW SLUNG CARS

People taking low/sports cars are advised to check with the supplier that the access to the property is suitable.

13.15. GUEST REGISTRATION

The guest is obligated by Croatian law to provide the villa owner / villa host with official identification documents containing personal details for tourist registration purposes with the national tourist bord (HTZ). This information will not be used for any other purposes. A guest that will not provide any form of personal identification for tourist registration as required by law, may be denied access to the property with no possibility of reimbursement of rent paid.

13.16. YOUTH GROUPS

In case that the guests are younger than 25 years, they are obliged to inform Villsy immediately at the reservation about the exact number of guests and their age. In this case a payment of an additional deposit might be necessary for property damage or an additional insurance policy for the property damage liability  in order to keep the reservation. Villsy and the owner retain the right to reject the groups of guests younger than 25 years in case that Villsy has not been informed about their arrival, and in that case the guests are not entitled to a return of the paid accommodation price.

14. LAW & JURISDICTION

The contracting parties shall try to settle all possible disputes in an agreement. In case of any dispute the parties agree the competence of the competent Court in Pazin and the application of the Croatian law.

 Pazin, 21.1.2025.

Villsy d.o.o. travel agency – General terms and conditions

1. THE SUBJECT OF THE CONTRACT

The subject of this contract is the settlement of relations between the travel agency  Villsy d.o.o., Kastavska 18, HR-52000 Pazin, OIB: 17191292654, Tel. +385 91 585 2596, e-mail info@villsy.com (hereinafter referred to as VILLSY) on its name and on behalf of the contractual lessor on one side, and for the accommodation user (hereinafter the guest) on the other side, during the process of booking accommodation from the offer of the Web page www.villsy.com.

2. RESERVATION AND CONCLUDING THE CONTRACT

The contract between the guest and VILLSY comes into force with the binding reservation (verbally, in writing or by e-mail). From that moment onward, the rights and obligations of the contractual parties are regulated by these General Terms of Business and apply to the guest and VILLSY. Confirmation of reservation will be immediately delivered to the guest by e-mail. In the event of the confirmation differing from the requested reservation, by paying the received reservation the guest confirms that they accept the terms listed in the confirmation. VILLSY may without obligation accept any kind of special demand (i.e. request), but the request is not legally binding for VILLSY and will be fulfilled only if VILLSY has issued a written confirmation. In the event of payment arrangements not being made according to Article 3.2, the reservation may be cancelled, with VILLSY having no obligation towards the guest.

3. PRICES AND TERMS OF PAYMENT

3.1 Accommodation price

The prices published on the Web page www.villsy.com are expressed in EUR and apply to the price of daily accommodation per accommodation unit in the corresponding price season. The published prices are valid from the moment of refreshing data on the Web page, i.e. from the moment of publication of a new brochure. In accordance with Article 3.5 about the price change, the price valid at the moment of the reservation is applied. If the facility contains several identical accommodation units with the same description and prices, in the facility’s description the total number of such units will be listed, but only one of them will be described. It is not compulsory for special offers to apply to all accommodation units of the same type. Any additional services requested by the guest (e.g. extra cleaning, phone expenses, bike hire etc.) are not included in the price and must be paid on the spot to the person in charge of the facility’s keys or to a VILLSY employee. The accommodation prices (UNLESS OTHERWISE SPECIFIED) include: the usual consumption of electricity, heating in winter and air-conditioning in summer, water consumption, gas consumption (if available), final cleaning, bedding, bath towels and tourist tax.

3.2 Payment

Regardless of whether the reservation has been made directly by the guest, or through a partner agency, upon receiving confirmation of the reservation the guest/agency has to make an advance payment of 30% within the next 2 days, thus definitely confirming the booking. The balance of the total amount has to be paid at least 40 days before arrival. For reservations made within 60 days before arrival, the total amount of the reservation must be paid in the next 24 hours. Payment of reservations made within 60 days before arrival must be reconfirmed by written confirmation (e-mail) of the made payment. VILLSY reserves the right to request a valid credit card number from the guest as a payment guarantee. In the case of the guest not sticking to the payment deadlines, the reservation may be cancelled.

3.3 Reservation cancellation

Reservations made up to 21.1.2025.

In the event of the guest cancelling the reservation, the following cancellation fees will be charged:
Reservation cancellations notified till 60 days before arrival: 30% of the total reservation cost is charged
Reservation cancellations notified between 59 and 31 days before arrival: 50% of the total reservation cost is charged
Reservation cancellations notified between 30 days before arrrival or NO SHOW: 100% of the total reservation cost is charged.
The day when the cancellation notice has been received is considered the cancellation date (if it happens to be a holiday or Sunday, it will be the next working day). In case of a no-show or unannounced delayed arrival, VILLSY keeps the total reservation amount.

Reservations made after 22.1.2025.

In the event of the guest cancelling the reservation, the following cancellation fees will be charged:
Reservation cancellations notified till 41 days before arrival: full amount returned to guest, minus 50 EUR cancelation fee.
Reservation cancellations notified between 40 and 31 days before arrival: 50% of the total reservation cost is charged
Reservation cancellations notified between 30 days before arrrival or NO SHOW: 100% of the total reservation cost is charged.
The day when the cancellation notice has been received is considered the cancellation date (if it happens to be a holiday or Sunday, it will be the next working day). In case of a no-show or unannounced delayed arrival, VILLSY keeps the total reservation amount.

3.4 Reservation change

On the guest’s request, the reservation may be changed in terms of change of date, accommodation unit, accommodation type or names of persons. Any change made lately 60 days before using the service will be charged 50 € along with applying the rules from Article 3.3 in the event of changing accommodation units.

3.5 Price change

When selecting our facilities, special attention is paid to service description and price calculation. However, despite this, we are unable to exclude the possibility of price and service changes. In the event of such changes, the guest will be notified when booking or, at the latest, upon receiving a booking confirmation. The items written on the booking confirmation are final. It is unlikely that any changes will occur after the booking confirmation, but we cannot entirely exclude not even this possibility. In the event of any significant changes occurring, the guest has the right to cancel the reservation with no charges being made within 7 days of being notified. Payments already made will be refunded. VILLSY has the right to change prices up to 22 days before arrival, due to an increase or introduction of fees or taxes on certain services, or due to significant changes in the rate of exchange after concluding the reservation. The guest also has a right to cancel the reservation in the event of a price increase of more than 10%, under the same conditions listed in the previous article.

4. ACCOMMODATION FROM OUR OFFER

VILLSY’s accommodation offer consists of units owned by our contractual partners – lessors on whose account VILLSY sells capacities on the tourism market.

4.1 Maximum number of people

The accommodation units from our offer may only be accommodated by the maximum number of people listed in the description of the reserved accommodation unit posted on VILLSY’s Web pages. The same applies to children, regardless of their age, with the exception of facilities allowing another child under the age of four free of charge. The guest is asked to mention this fact while booking. It is also forbidden to place tents or caravans on the land belonging to the facility. In the event of exceeding the maximum number of people or placing a tent or caravan on the facility’s land, the owner may charge a fee per extra person or remove the extra people from the estate, i.e. demand the removal of the tent or caravan. If the guest ignores the request, everyone will be removed from the estate and no refund will be made.

4.2 Size of the facility

Our associates have personally visited each facility in our offer. With listed facility sizes it is always about external dimensions and consequently, there’s a possibility that the internal dimensions may be up to 15% smaller than the ones listed.

4.3 Pets, bugs and Allergies

Despite thorough cleaning and maintenance of our facilities, occasionally a bug or mouse may be found that got there from their natural habitat where the house is located. VILLSY cannot be held responsible for this. Although pets are not allowed in all facilities, this does not mean there have never been any pets in the booked facilities. VILLSY does not take any responsibility for the guest’s allergic reactions in certain facilities.

4.4 Noise

When selecting facilities from our offer, we always make sure we select facilities located in good, safe and quiet areas. Despite this, we cannot guarantee that there will be no noise during the guest’s stay because we cannot affect or control things such as traffic noise, noises from nearby construction sites etc. Neither the owner nor VILLSY can be held responsible for noises coming from the facility’s surroundings.

4.5 Swimming pool

In the event of the facility has a swimming pool, the guest is obligated for safety reasons to stick to every advice of the owner or VILLSY. Using the pool is exclusively at your own risk. Children can use the pool only with an adult present. It is strictly forbidden for pets the use the swimming pool.

4.6 Youth groups (till 25,99 years of age)

In case that at the arrival is determined that a youth group has arrived in a house which doesn’t allow such groups (clearly stated in the description of the house on the VILLSY’s website) following rules will be applied:

The breakage deposit will be increased to 150,- € per person – to be paid in cash on the spot.

The guests have to strictly respect the house rules which they will find in the house with an emphasis that loud music and parties are forbidden during the whole day and night. The house rules will be sent to the client on request.

In case the clients should not respect the house rules, the owner of the house will warn them only once. In case the clients should continue not to respect the house rules or cause material damage in the house, the house owner has the right to ask the clients to live the property without the return of the deposit, nor the paid amount for the accommodation.

5. FEATURES OF THE ACCOMMODATION UNITS

In many facilities from our offer guests have many features at their availability such as a washing machine, dishwasher, fridges, microwaves, DVD players, television sets, satellite receivers, a telephone, internet access, swimming pool etc. They can freely use these features, but VILLSY cannot be held responsible if one of these features unexpectedly stops working during the guest’s stay. This also applies to sanitary facilities and installations.

6. TIME OF ARRIVAL AND DEPARTURE; SHORTENING OR EXTENDING YOUR STAY

After settling the total reservation cost, the travel documents will be delivered to the guest confirming that he/she is the legitimate user of the booked accommodation. These travel documents include a voucher, a description of the journey describing the accurate route to the accommodation and accurate information about where to collect the accommodation’s keys.
The guest is asked to pay attention to the contact numbers in order to be able to contact the accommodation’s owner or a VILLSY’s employee working in the area. Upon arrival, the guest must hand in their travel and personal documents to the person giving them the house/apartment keys, who will then register the guest with the authorities and immediately return their personal documents. The estimated time of arrival/departure is listed in the travel documents. The time of arrival must be between 4 PM and 8 PM, while the time of departure is 10 AM. In the event of arrival not being possible before 8 PM, the guest is obligated to notify the travel agent or person in charge of the keys, with whom they will arrange when to collect the keys. In the event of the guest wanting to extend their stay, they are asked to promptly inform their travel agent who will, if the desired period’s available, gladly book them an extension of their stay.

7. ENSURING REPLACEMENT ACCOMMODATION AND RESERVATION CANCELLATION BY VILLSY

In exceptional cases due to unpredictable or unavoidable circumstances, VILLSY may give the guest appropriate replacement accommodation of equal value and quality. VILLSY is authorized to cancel the reservation before or during the period of the guest using the accommodation, if unpredictable or unavoidable circumstances occur preventing the accommodation’s usage, endangering the guest or accommodation or lessening the service’s quality to the point of it being impossible to provide the contracted service. In this case, the guest will be refunded for payments already made, lessened by the cost of already-used services. In any case, VILLSY is not required to pay the guest compensation.

8. OTHER OBLIGATIONS OF THE GUEST

During their stay, it is the guest’s duty to use the accommodation owner’s property and equipment with appropriate care. They must also adjust their behaviour as not to disturb the other guests, neighbours and host. In the event of the guest not adjusting their behaviour to the house rules even after being warned, they lose their right to the booked accommodation and must leave immediately without compensation. Any damages and deficiencies caused or discovered by the guests must immediately be reported to the person in charge of the keys or the VILLSY employee. This way damages and deficiencies will immediately be removed without lessening the quality of stay. The guest is responsible for any damages or deficiencies they’ve caused if they cannot prove that they’re not responsible. The same applies if the accommodation unit, due to damages, dirt or missing equipment cannot be submitted to the next guest for them to use. The owner will charge the guest on the spot for any damages or deficiencies.

8. DEPOSIT

The deposit can be paid only in cash (as mentioned in your booking confirmation). It is necessary to pay the deposit otherwise you will not receive your key. The deposit is a security retainer and will be refunded in cash upon proper return of the rental property. 

9. COMPLAINTS AND COMPENSATION CLAIMS

It is the guest’s obligation to consciously handle the unit and its inventory. On the day of departure, the accommodation unit must be in the same condition as it was when the guest arrived. In the event of the accommodation’s condition differing from its condition when booked, the guest must immediately notify the person in charge of the keys. If visible irregularities are not reported immediately after arriving, it will be thought that the unit was handed over in proper condition. If any irregularities occur during the guest’s stay, it is their obligation to act in the same way. In the event of the owner or person in charge of the keys being unable to rectify the irregularity within a reasonable period, it is the guest’s duty to inform their agent or VILLSY’s employee. If the guest voluntarily leaves the facility or finds other accommodation without giving VILLSY time to resolve the issue causing the guest’s dissatisfaction, the guest loses their right to receive compensation regardless of whether their reasons for departure were justified or not. The person in charge of the keys and the travel agent are not authorized to approve compensation requests. Compensation requests must be delivered to VILLSY or your travel agent in written form to info@villsy.com within one week after using the accommodation unit with proof included (pictures, confirmation from the person in charge of the keys/travel agent, witness statements etc.). Complaints made after the one-week deadline will not be taken into consideration. We emphasize that it is in the guest’s interest to act in good faith and show a willingness to resolve their complaint during their stay and to give their written complaint to the owner on the spot and request written confirmation that the complaint has been received. If the guest does not meet these requirements, they lose their right to receive compensation. VILLSY is obligated to deliver a written decision regarding the complaint within 21 days of receiving the complaint in the same form (e-mail, ordinary mail or personal delivery which will be replied to by registered post with a return receipt). If it is necessary in order to gather information and verify the claims in the complaint, VILLSY may postpone the decision deadline for another 14 days, of which it is obligated to inform the guest making the complaint in written form. VILLSY will resolve only those complaints for which the guest provides evidence that they gave their written complaint to the service provider on the spot and that the cause could not be eliminated on the spot. Until VILLSY reaches a decision, the guest must refrain from mediation by any other person, judicial institution or giving information to the media.

10. VILLSY’S OBLIGATIONS

VILLSY agrees to, on their behalf, i.e. on the behalf of the person in charge of the keys or local agent, give the guest for the booked period a clean and tidy accommodation unit equipped according to its description. If the unit does not match the description on the reservation, VILLSY will do everything to ensure the removal of any deficiencies, i.e. to ensure replacement accommodation of equal value. In the event of this being impossible, not being achieved in a reasonable period or if the guest refuses the suggested replacement accommodation, VILLSY will reimburse the guest any form of value reduction, as long as it has been undeniably established that VILLSY is responsible for it. If the guest experiences loss or damage due to VILLSY ‘s negligence, resulting in a violation of the contract, VILLSY accepts full responsibility for the caused damage. VILLSY’s legal responsibility is limited to the amount of the accommodation’s price (during which everyone’s claims are paid together) and does not include personal damages such as material and financial losses. VILLSY will not be held responsible in the event of the losses or damages being attributed to the following causes:
– Actions or omissions made by the guest or their companions;
– Unpredictable or inevitable failures of third parties not included in providing the service listed in the booking;
– A higher force or events which could not be foreseen or avoided by VILLSY, the travel agent or the person in charge of the keys;
– Using swimming pools, children’s playgrounds, any sports facilities (e.g. a tennis court or football field, fitness centres etc.). Use of these facilities is exclusively at the guest’s own risk; – Damages and losses due to burglary.
The above listed causes equally apply outside the contractual obligations. VILLSY specifically rules out responsibility for the actions of the auxiliary staff.

11. TRAVEL DOCUMENTS

When travelling to the Republic of Croatia, the guest must have a valid personal travel document (a passport or identification card, depending on the guest’s country of origin) not only for themselves but for any other users of the accommodation. Furthermore, it is the guest’s duty to check whether a visa is required to enter Croatia or any countries on their way, obtain one on time, as well as respect the customs and currency regulations of the Republic of Croatia and any countries on their way.

12. PERSONAL DATA PROTECTION

The guest provides personal information (name and surname, address, telephone number and email address) on his/her own free will. Personal information is required for processing requested services. The same information shall be used for further inter-communication (eg. sending an informative offer, a binding offer/confirmation of the booking, payment details, notice about the received payment and notice about the travelling documents). VILLSY is under obligation that the personal information of the guest will not be taken out of the country or given to a third party except for the partners/providers of booked services. The personal information of the guest will be kept in a database in accordance with the Management’s decision on the method used for collecting, processing and securing personal information.

With the acceptance of these General Terms, the guest gives permission for his/her personal information to be used for promotional offers of the Agency. The guest can anytime request to be unsubscribed and to have his personal data deleted from VILLSY’s database by sending an “unsubscribe” Email to info@villsy.com.

A complaint on the usage of the personal information for promotional purposes will not have any effect on booking or realisation of the requested services.

13. The jurisdiction of the court

The parties commit to seek to resolve any disputes by mutual agreement, and if this is not possible, in the event of a legal dispute the court in Pazin has jurisdiction and the law of the Republic of Croatia is applied.

Pazin, 22.1.2025.

General terms

1. General Terms
   These General Terms and travel regulations are a component part of the Agreement, in other words
   the voucher, between Denor – obrt za usluge u turizmu, Bana Jelačića 85, 20250 Orebić, ID kod: HR-
   AB-20-97289868 (hereinafter: the Agency) and the travel contractor (hereinafter: the Traveller).
   These General Terms and Conditions define the conditions with which the Agency enters into a
   contract with the reservation holder, which differ in terms of legal liability. For reservations, where
   the Agency offers additional services, other than accommodation contractually performs as an
   organizer, while in all other cases the Agency acts as an intermediary (for accommodation sales). All
   the information and terms in the program and these General Terms are binding for both the Agency
   and the Traveller.
2. Offers
   The Agency ensures services according to the information published and valid at the time of the
   reservation confirmation, and according to the description and travel period in accordance with
   confirmed reservations except in circumstances beyond our control such as illness of the service
   provider or his/her immediate family, outstanding circumstances which cannot be foreseen nor
   eliminated (natural disasters such as earthquakes, floods, sanitary disruptions, fires, droughts, wars,
   strike, terrorist actions and limitations issued by the government mobilisation, country exit ban).
3. Reservations and payment
   Inquires and accommodation reservations can be made via e-mail, in writing or in person at any of
   the Agency’s branch offices as well as at the offices of our partner travel agencies. By confirming a
   reservation, the Traveller confirms that he/she is aware of the General Terms and conditions of the
   travel services and fully comprehends and accepts these terms which are binding for both the
   Traveller and the Agency.
   The Agency provides the Traveller  with the appropriate materials in electronic form, presenting all
   relevant information regarding the trip, and provides or points out the general terms and conditions
   of the trip which are an integral part of this Agreement, as well as offers a travel insurance package.
   The Traveller is obligated to provide any information required for the reservation process. A deposit
   is required depending on the chosen payment method. The balance payment is due at least 30 days
   before arrival unless otherwise specified upon booking confirmation.

Note for payments made from abroad – This method of payment refers exclusively to foreign clients.
It is necessary to transfer the value of the reservation to the foreign account of the agency. The
payers and recipients bank transfer fees are covered entirely by the client.
When charging your credit card, the same amount is converted into your local currency according to
the exchange rate of credit card associations. As a result of this conversion there is a possibility of a
slight difference from the original price stated on our web site.
The service provider reserves the right to withhold service to the Traveller if the Traveller brings a
pet to the accommodation without previously notifiying the Agency or the service provider. In this
case, the Agency is not obligated to accept complaints made by the Traveller on the quality of the
booked accommodation or services.
Promotions and discounts cannot be aggregated with each other or combined. Each reservation can
contain only one discount. 

4. Sojourn tax
   According to the Law on sojourn tax of the Republic of Croatia, the Traveller is obligated to pay the
   sojourn tax along with his/her accommodation payment. According to the Law on sojourn tax of the
   Republic of Croatia, the sojourn tax is from 0,41€ to 1,33€ per person per day for adults. Adolescents
   from the age of 12 to 18 (but not after they have turned 18) are entitled to a 50% discount, while
   children under the age of 12 are exempted from paying the sojourn tax. The total amount of the
   sojourn tax for a specific reservation is determined by the destination in the Republic of Croatia as
   well as the accommodation service dates.
5. Rates
   The price of the service includes the basic service as described in the price list for the reserved
   accommodation unit. Special or extra services are those services which are not included in the base
   price of the accommodation (marked “on request" in the description of the accommodation unit or
   Price List/Rates or additional services that are available through prior notification and additional
   payment) and as such are to be paid by the Traveller along with the reservation amount or at the
   spot, as indicated in our offer. Special and extra services/requests must be requested or announced
   during the reservation process.
   The average cost of electricity, water and gas is  included in the price of the accommodation as are
   all the sheets and bedding items, final cleaning and other added services which are noted in the
   description of each accommodation unit. The Traveller is obligated to leave the premises clean and
   tidy before departure, regardless of the final cleaning charge set by the proprietor. Final cleaning
   includes washing and stacking of dishes, trash removal and sweeping all the rooms in the
   accommodation unit so that the accommodation unit is left neat and tidy. You should also bring the
   toilet paper (apart from when you’re staying at a hotel).
   The service rates are stated in Euros. The Agency reserves the right to change the published rates.
   Travellers who have paid the deposit for a certain reservation are guaranteed by the Agency the
   accommodation rate listed on the calculation based on which the deposit payment was made.
   Should rate changes occur prior to the deposit being paid, the Agency is obligated to inform the

Traveller of these changes. All involved parties accept that the Agency reserves the right of changing
the rates no later than 20 days prior to the beginning of the service if the following occurred after
the reservation confirmation: changes in the foreign exchange rate. Should the price of the paid
reservation amount increase for more than 10 , the Traveller has the right to cancel his/her
reservation and is also entitled to a refund without any additional compensation.
The rates listed in our offers and programs are formed according to agreement made with our
contractors and do not necessarily match the rates stated on the spot at the accommodation unit in
which the Traveller resides. Possible differences in rates cannot be subject to complaint.Should the
number of people arriving to the reserved accommodation unit exceed the number indicated on the
travel documents (voucher), the service provider has the right to withhold service to unannounced
Travellers or accommodate all Travellers provided that additional payment for the unannounced
Travellers is made on the spot. In this case, the agency does not acknowledge any complaints for
quality or services provided at the booked accommodation.

6. Categorization and service description
   The offered accommodation units are described in accordance with the official categorization of the
   proper authority, as well as the actual state of the unit at the time of its publication. The standards
   of the accommodation, food, services and the like vary depending on the destination/country and
   are not subject to comparison. The information provided to the Traveller at the point of sale does
   not obligate the Agency any more than the information stated on the web pages of www.denor-
   travel.hr or in the catalogue or other printed materials of the Agency. 
   A parking place is secured only if the service provider has one available parking space for each
   accommodation unit on the premises or in its vicinity. A secured parking place does not necessarily
   mean that it is located in the yard of the premises, in a guarded, fenced or covered area.
   Accommodation that is wheelchair accessible, but not necessarily completely adapted must possess
   the following characteristics:
    – position of the accommodation unit is on ground floor (up to a maximum of 2 steps at the
   entrance to the accommodation unit)
    – size of the accommodation unit is suitable for movement of a person in a wheelchair
   (minimum door width is 75cm, spacious bathroom, which is not necessarily equipped with
   adequate handles and bars)
7. Obligations of the Agency
   The Agency’s obligation is providing services as well as selecting the service provider while taking
   into consideration the rights and interests of Travellers in accordance with the traditions of the
   tourism industry. The Agency will fulfil all the abovementioned obligations as described, except in
   circumstances beyond its control (Article 2) in which the Agency will proceed as stated in Article 12.
8. Obligations of the Traveller
   The Traveller is obligated to:

 – have valid travel documentation
 – respect and abide by all customs and foreign exchange regulations of the destination
country
 – respect and abide by all customs and foreign exchange regulations as well as the laws and
other regulations of the Republic of Croatia as well as other countries through which he/she
passes through or resides in. Enquire whether or not he/she requires a visa for the
destination country as well as neighbouring countries.  In the event the Traveller is unable to
continue the trip as a result of being in direct violation of these regulations, the Traveller is
responsible for all related expenses.
 – abide by house rules of the accommodation unit as well as cooperate with the service
provider in a well-intentioned manner
 – present the service provider with the document proving paid service (voucher received via
e-mail or fax)
 – pay the balance of the reservation as stated on the travel document (voucher) to the
service provider on first the day of arrival in local currency (Euro). 
 – announce the intention of bringing a pet into the accommodation unit, even if the
accommodation unit is described as a pet friendly accommodation, as well as announce the
type and size of the pet. Even though pets might be permitted, there are house rules which
must be followed and respected. For majority of pet friendly accommodation units an extra
fee is applicable which is paid on the day of arrival direclty to the service provider. The
Traveller will receive information from the agency in advance about the pet fee which is to
be paid on the day of arrival.
 – if the Traveller has an intention to arrive with more persons than listed as the maximum
capacity of the accommodation unit he is obligated to inform the agency immediately upon
sending an accommodation request, even if the persons are minor children. The possibility
of staying with a larger number of people solely depends on the goodwill of the
accommodation service provider and does not exclude additional payment. There are no
rules under which minor children can stay free and without notice in the accommodation
unit.
If the Traveller does not follow these regulations, he/she will be held responsible for any expenses or
damages. By confirming a reservation, the Traveller has agreed to compensate the service provider
on the spot for any potential damages caused by his/her own negligence. 

9. The Traveller’s right to changes and cancellations
   In the event the Traveller wishes to change or cancel a confirmed reservation he/she must do so in
   writing (via e-mail or fax). Changes or cancellations by telephone are not permitted and will not be
   accepted. In the event that the Traveller should request to make a change or cancel a confirmed
   reservation, the date on which the written cancellation is received, during regular Agency’s working
   hours, will represent the basis for the cost calculation. If the written cancellation is received outside

regular Agency working hours, the cancellation date which will represent the ground for calculating
cancellation costs will be the following working day of the agency. In the event that the Traveller
cancels a confirmed reservation of a private accommodation up to 72 hours after making the
payment, provided that there is at least 60 days left between the date of the cancellation and the
beginning service date of the  reservation in question, the Agency shall issue a refund of the paid
amount to the Traveller within 15 working days. Only valid for one cancelled reservation. 
In the event that the Traveller should request to change the number of persons, the arrival or the
end date of a confirmed reservation, provided that the change is possible, the following conditions
will apply:
 – more than 30 days before arrival, if the new reservation amount is of equal or greater
value than the original reservation amount, the Agency will charge only the price difference
 – more than 30 days before arrival, if the new reservation amount is less than the original
reservation amount, the Agency will charge a 25,00 EUR change fee.  Eventual price
difference will be refunded to the Traveller.
 – from 29 to 7 days before arrival, if the new reservation amount is of equal or greater value
than the original reservation amount, the Agency will charge only the price difference.
 – from 29 to 7 days before arrival, if the new reservation amount is less than the original
reservation amount, the Agency will make a change according to the Travellers request, but
the amount of the reservation will not be reduced.
 – reservation changes from 6 to 1 days before arrival are not possible.
In the event that the Traveller requests to change the confirmed accommodation unit to an
accommodation unit within the same building of the same service provider, provided that the
change is possible, the Agency will charge a 25,00 EUR change fee and any price difference.
In the event that the Traveller requests to change a confirmed accommodation unit to an
accommodation unit of a different service provider, the change will be treated as a cancellation and
the Cancellation terms stated below will apply.
In the event that the Traveller wishes to postpone his accommodation booking to another date the
first modification of this type is charged 25 eur, this rule applies only for the first change.
If the guests should require postponement of dates twice for the same booking then the fee will be
calculated as a percentage of the booking value.
If a reservation change is not possible and the Traveller cancels the confirmed reservation, the
Cancellation terms stated below will apply.
In the event that the Traveler postponed the reservation to next year without paying the
cancellation fee, if he requests the cancellation again, the more expensive cancellation fee will be
calculated.

If the client requests change of the transfer up to 48 hours before arrival, and change is possible, the
agency will charge an administrative fee of 25 EUR, and a possible difference in price. Changes less
than 48 hours before transfer are not possible.

Cancellation terms:
Private accommodation
Cancellation terms for reservations for private accommodation:
For cancellations of private accommodation services the cancellation charges are as follows:
 a.    for a reservation cancelled up to 60 days prior to the scheduled beginning of the service
there are no cancellation costs.
 b.    for a reservation cancelled from 59 to 30 days prior to the beginning date of the service
50% of the total amount of the reservation will be charged.
 c.    for a reservation cancelled from 29 to 0 days prior to the beginning date of the service
100% of the total amount of the reservation will be charged.
 d.    If the Traveller does not arrive to the destination or cancels the service of the
accommodation after it began, 100%  of the total amount of the reservation will be charged
 e.    If the Traveller does not arrive to the destination or cancels the service of the
accommodation after it began, 100%  of the total amount of the reservation will be charged
* For each canceled accommodation reservation, the Agency charges an administrative fee in the
amount of 25 euros, this fee applies only to section b of these cancellation conditions for private
accommodation.
Villas
3) For cancellation of villas the cancellation charges are as follows:
 a.    for a reservation cancelled up to 61 days prior to the beginning date of the service there
are no cancellation costs.
 b.    for a reservation cancelled from 60 to 0 days prior to the beginning date of the service
100% of the total amount of the reservation will be charged
Private accommodation, Villas
For every cancelled accommodation reservation the Agency charges a fee of 25 Euro for handling
expenses. If the Traveller is entitled to a partial refund after cancelling his reservationion, the agency
will make a refund within 45 days.
In the event that the Traveller cancels a reservation for which he/she paid 25% or 30% of the total
booking amount, and the actual cancellation costs exceed the amount already paid for the
reservation, the Agency reserves the right to charge the actual costs incurred which will be
calculated in accordance with the Cancellation terms described in Article 9 of these General Terms

and conditions. The Agency will issue an invoice to the Traveller which he will be obligated to pay
within 14 days of receipt thereof.
In the event the Traveller must cancel a reservation within 7 days before the beginning date of the
service, the Agency offers the Traveller the possibility of finding a new Traveller/User for the same
reservation if possible (this depends on the service provider). In that case, the Agency will only
charge the actual cost of the passenger change. The new reservation holder accepts all the
obligations stated in these General Terms and Conditions.
In the event the Traveller does not arrive to the accommodation by midnight on the beginning date
of the service, without contacting the Agency or the service provider, the reservation will be
cancelled and the corresponding cancellation fees will be charged according to the above mentioned
terms. Should the actual costs exceed the amount paid for the reservation, the Agency reserves the
right to charge the actual costs incurred and will send an invoice to the Traveller which he will be
obligated to  pay within 14 days of receipt thereof.
The Agency is not obligated or responsible for reimbursing the Traveller for the cost of his/her travel
documents or visas relating to the reservations cancelled by the Traveller. 
Charter cruise cancellation and payment conditions may vary from the standard cruise cancellation
conditions these cancellation conditions are sent to clients upon inquiry.

10. Travel insurance
    The cost of the trip does not include the travel insurance “package": insurance against accidents and
    illnesses that may occur during the trip, damage or loss of luggage or voluntary health insurance.
    Should the Traveller request additional insurance, arrangements can be made directly with the
    insurance company or at the Agency itself wherein the Agency acts only as a mediator. Please read
    the insurance Terms and Conditions carefully before purchase.
    The cost of the trip does not include cancellation insurance. Should the Traveller, during the
    reservation process suspect that due to certain reasons he might cancel his trip the agency
    recommends purchase of cancellation insurance. Cancellation insurance cannot be paid for after the
    reservation has been made, only during the booking process.
    Should the Traveller not have cancellation insurance and is unable to travel the Agency reserves the
    right to refund the Traveller according to the cancellation terms listed in Article 9 of this Agreement.
    In the event of a reservation cancellation, visa application costs and other travel document costs are
    non-refundable even if the Traveller has cancellation insurance. If the Traveller has a cancellation
    insurance policy, the Traveller must file all claims with the insurance company which issued the
    policy, while the Agency is obligated to provide all necessary documentation relating to the claim
    and the reservation in question. All other insurance terms and conditions are enclosed with the
    insurance policy and the Agency recommends that Travellers read them more carefully.
11. Luggage/baggage

Each Traveller is responsible for lost, damaged and/or stolen property left unsupervised. The Agency
is not responsible for lost, damaged or stolen luggage, nor for stolen luggage or valuables kept in the
accommodation unit (renting a safe if possible or buying an insurance package which would include
luggage insurance is recommended). Lost or stolen luggage is to be reported to the accommodation
service provider or to the relevant police station.

12. The Agency’s right to changes and cancellations
    The Agency reserves the right to make changes of reservations in the event of circumstances which
    cannot be predicted, avoided or eliminated (see Article 2). A reserved accommodation unit can only
    be changed with prior notification to the Traveller for an accommodation unit of the same category
    or of a higher category and at the price at which the Traveller confirmed the reservation. If the
    replacement accommodation is only possible in a higher-category unit where the price is 15% higher
    than the price of the paid reservation, the Agency reserves the right to charge the Traveller for the
    difference in agreement with the Traveller. In the event a replacement accommodation unit cannot
    be arranged, the Agency reserves the right to cancel the reservation and notify the Traveller prior to
    the beginning of the service and guarantees a full refund of the paid amount. If the Agency cancels a
    reservation, the Traveller is not entitled to any compensation from the Agency and the Agency is
    only obligated to refund the amount paid to the Agency’s account. If an adequate replacement unit
    is not available on the day of the commencement of the service, the Agency will make an effort to
    provide the Traveller with information on possible alternative arrangements which are not a part of
    the Agency’s offer and will refund the Traveller with the full amount paid for the reservation.
13. Handling/filing complaints
    Each Traveller – reservation holder has a right to file a complaint if the paid services wes not
    provided.  If the services provided are not satisfactory, the passenger is required to immediately
    notify the Agency about the inadequate service and file a complaint on the day of his/her arrival at
    the location to the service provider and to inform the Agency office by email at info@denor-travel.hr
    or by phone at +385 (0)99 505 1650 ( customer service working hours ). The Traveller is obligated to
    cooperate with the Agency representative as well as with the service provider in a well-intentioned
    manner so that the cause of the complaint can be resolved.  If upon arrival the Traveller is not
    satisfied with the state of the accommodation and leaves the accommodation on his own initiative
    and finds another accommodation without giving the agency a chance to resolve the issue, correct
    the cause of the discontent, or find another accommdoation for the Traveller, the Traveller does not
    have a right to request a refund or make a claim for compensation, regardless of the fact that
    his/her reasons were justified or not.
    Should the Traveller accept the proposed solution which corresponds with the service rendered on
    the spot, the Agency will not take additional complaints into consideration or respond to them.
    If the problem is not resolved on the spot following an intervention, the Traveller is obligated to
    submit a written complaint along with supporting documents as well as any photographs to support
    the complaint to the agency by e-mail at info@denor-travel.hr or by post mail no later than 8 days
    following the return of the Traveller from his/her trip. The Agency shall only take into consideration
    fully documented complaints which are received within the 8-day deadline.

The agency is obligated to make a written solution to the complaint within 14 days of receipt of the
written complaint. The agency can postpone the deadline in order to collect the evidence and check
the claim quotes with the service provider but not for more than 14 days. The agency will take into
consideration only those claims whose cause could not be resolved on the spot.
Until a decision has been made by the Agency, in other words for the duration of the 14/28 days
after the complaint has been filed, the Traveller relinquishes the right to involve a third party, the
arbitration of the UHPA or other institutions, publicly disclosing information as well as filing suit. The
highest amount of compensation per complaint can amount to the complaint portion of the service
and cannot encompass the used portion of the service or the total amount of the service. The law of
tourism excludes the Traveller’s right to be compensated for ideal damages.
If the Traveller is not satisfied with the answer from the organizer, and has used services from an
agency that is a member of UHPA and complined with the above mentioned guidelines for the
implementation process of the complaint, the Traveller can appeal to arbitrage UHPA.  In
accordance with the Rules of Arbitration, the entire process should be completed within a  month .
During this process the organizer will either agree on the damages or the Traveller will with a small
fee, learn that even in court, to which the Traveller can still appeal, there is almost no chance of
winning the lawsuite.
The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of
the sea, nor for other similar situations and events which can result in the dissatisfaction of
Travellers and are not a direct result of the accommodation unit (for example, bad weather,
improperly maintained  beaches, crowds, lost or stolen property and such).
If the Traveller decides to book the special LAST MINUTE deal, then he accepts all risks of such travel.
These journeys include uncertainty of facts upon which the agency can not influence, and the
Traveller primarily due to the price accepted such a trip and therefore has no right of complaint to
the agency. 

14. Personal information security
    The Traveller provides personal information of his/her own free will. Personal information is
    required for processing requested services. The same information shall be used for inter-
    communication. The Agency is under obligation that the personal information of the Traveller will
    not be taken out of the country or given to a third party except for the purpose of carrying out
    requested services. The personal information will be kept in a database in accordance with the
    Management’s decision on the method used for collecting, processing and securing personal
    information. With the acceptance of these General Terms, the Traveller gives permission for his/her
    personal information to be used for promotional offers of the Agency.
15. Note
    Paying a deposit or payment in full signifies that the Traveller fully comprehends and accepts the
    aforementioned terms.
16. Court jurisdiction

The Traveller and the Agency will aim to settle possible law suits in the application of this Agreement
and if an agreement cannot be reached the issue will become subject to the decision of the Korčula
Court jurisdiction, under the authority of the laws of the Republic of Croatia.

In Orebić, November 5th, 2024.

Denor – obrt za usluge u turizmu (trade name Denor Travel)
vlasnik: Muhamed Lulak
Bana Jelačića 85, 20250 Orebić
ID: HR-AB-20-97289868
OIB: HR89848362786

GENERAL TERMS AND CONDITIONS

1. Introductory note

The Contessa d.o.o., Rova 23, 51511 Malinska, Croatia, MB 040381573, OIB: 84585921286  (in the text: Agency), guarantees the authenticity of the displayed visual and written data related to the accommodation unit characteristics in their offer, available at www.villsy.com, as well as the authenticity of the conditions under which they are offered.

The object name that contains “villa”, “apartment” or “holiday house” does not indicate the categorization of the object. The terms “villa”, “apartment” and “holiday house” are used as components of the names and descriptions of objects and by no means as such are related to the aforementioned classification.

The Agency provides services according to the published data, valid in the period when the reservation confirmation occurred, except in cases of unpredicted situatuons, illness or death of the host or his family members; extraordinary circumstances which cannot be predicted or eliminated, such as: natural disasters (earthquakes, floods, fires, droughts, etc), wars, strikes, terrorist acts and restrictions issued by the state (mobilization, ban on leaving the country, etc).

By making the reservation for one or more accommodation units or services from the Agency’s program, the Guest enters a legal relationship with the Agency and confirms to accept the General Terms And Conditions (in the text: Terms and Conditions). These are the basis for resolving any possible disputes between the Guest and the Agency. The Guest is advised to carefully read Terms and Conditions before the advance payment of deposit amount or full service amount.

2. Creating a reservation request

Making an inquiry can simply be done through the reservation form on the Agency website.

During the online application process, the Guest has to provide all the necessary information required in the reservation form. The same has to be done when making a reservation directly at the Agency’s office or at any other partner agencies that sell the services of the Agency.

Each request has to contain specific information, according to which the Agency can create an offer (reservation period, date flexibility, number of people (children and adults), their age, preferred location, price limit, maximum distance from the sea, as well as all other eventual special requirements).

The Guest can also contact the Agency via phone and the Agency staff will provide him/her with all the necessary assistance and information. However, all the requests and reservation details have to be sent via e-mail.

3. Personal data protection

The Guests share their personal information voluntarily. Personal information is necessary for the reservation realization and it will be used for further internal communication between the Guest and the Agency. The Agency will not share the Guest’s personal information with a third part, except to provide the requested services or if ordered by the competent authorities.

4. Offers, terms of reservation and payment conditions

Inquires and accommodation reservations can be made via e-mail, in writing, as well as at the partner agencies which sell the services of the Agency. Following the Guest’s requests, the Agency sends all the reservation details in the form of an offer via e-mail.

By confirming the reservation, the Guest also confirms to fully understand and accept the Terms and Conditions that are binding for both the Guest and the Agency. To confirm a reservation, the Guest has to make a deposit payment of 30 – 50% of the total booking amount, depending on the accommodation unit. The deposit amount for the requested accommodation unit is indicated in the offer that the Agency sends to the Guest via e-mail.

To confirm the reservation, the Guest is obligated to pay the deposit amount on the Agency’s account within the period of the booking option (2-3 days, depending on the part of the season/indicated in the offer). After paying the deposit, the Guest is also required to send a copy of the payment to the Agency via E-mail: info@contessa-villas.com. The Agency generally receives the payment within 2-3 working days and has to inform the Guest about it within 2 working days after receiving it, as well as send a voucher with all the information concerning the reservation.

The Guest is required to pay the rest of the total amount according to the Terms and Conditions for each of the accommodation units, which will be indicated in the Agency’s offer. The types of payment can be:

4. The Guest pays the rest of the total amount within the defined payment period, stated in the Agency’s offer. Within the offer of the Agency, all the rules of the reservation payment will be clearly written. For certain accommodation units, where the total amount has to be paid before the Guest’s arrival, this condition will be clearly stated inside the offer. The Agency always carefully indicates these cases. Regarding these kinds of situations, the standard payment procedure is to pay the rest of the total amount 45 days before the Guest’s arrival. The period depends upon the accommodation unit and service provider’s reservation policy (which will be indicated within the offer of the Agency and sent to the guest via e-mail).

The rest of the total amount can be paid preferably VIA BANK TRANSFER on the Agency account; the one used for the deposit payment, or with credit cards.

After making the second payment (the rest of the total amount), the Guest is required to send a copy of the payment receipt via E-mail to the Agency. The Agency will receive the payment within 2-3 working days. After receiving the payment, the Agency will inform the Guest within 2 working days about it and send confirmatin. This Confirmatin will contain the information about the full payment of the reservation, according to the mutual agreement.

For all the reservations where only the deposit payment was made, but the rest of the amount of the total price was not paid within the agreed deadlines, the Agency has the right to cancel the guest’s reservation. The Agency uses the deposit payment as the cancellation fee and to cover the eventual costs.

In case that the number of people who come to the accommodation unit exceeds the number of people indicated on the voucher, the service provider has the right to refuse providing the service to the unannounced guests or is able to accommodate all the guests and immediately charge the sudden services.

4. The rest of the total amount is paid upon arrival in the reserved accommodation unit: The Guest, who pays the rest of the total amount upon the arrival in the accommodation unit, has to do so immediately upon arrival and pay the amount in cash to the service provider, the service provider representative or to the Agency’s representative. If the Guest refuses to pay the agreed amount upon arrival, the service provider is not required to allow the usage of the accommodation unit.

If the Guest, upon arrival, wishes to make and pay for a shorter stay than previously agreed upon during the reservation process, the service provider is not obligated to accept this. In case the service provider refuses to agree to the new number of nights, and the Guest refuses to pay the initially agreed total cost, the service provider can completely refuse the Guest’s stay. The Guest then has to immediately leave the premises without the right to get a refund of the earlier paid deposit.

In case the Guest wants to spend more nights in the accommodation unit than previously agreed, the Agency or the service provider can accept and allow this new request, while the Guest then has the obligation to immediately pay for the extra amount of the staying extension.

Upon your arrival, the owner can charge you a security deposit, which will be refunded on departure if there is no damage.

5. Reservation Confirmation

The Agency is obligated to state all the reservation information in the confirmation  and to send it to the Guest via e-mail.  Confirmation contains the information about property name, reservation holder name and surname,  the number of guests. Confirmation with the Agency’s logo, sent via e-mail, is a valid document without a signature and stamp since it is the product of electronic communication.

6. Tourist tax

According to Croatian law on the tourist tax, the Guest has to pay for it in the same way as for the accommodation service. According to the Croatian law on the tourist tax, the price of the tourist tax ranges from 1,80 to 2,00 € per adult person/day, depending on the destination and the time of booking. Teenagers aged 12-18 years (not including the ones who are already 18) are entitled to a 50% discount, while children younger than 12 are excluded from paying. The tourist tax may be included in the price or paid separately, which is specified in the offer. All the information about the tourist tax is clearly stated in the reservation voucher.

7. Details and price of the reservation

The prices published on the Agency’s website are different for each accommodation unit, and are displayed or are available upon request because they depend on the length of the reservation, the number of guests and the occupancy of the accommodation unit. The prices of the accommodation units are expressed in euros. The advertised prices for a private accommodation include: daily rental of the accommodation unit, bed linen, equipped kitchen with dishes and cutlery (in accordance with the accommodation unit) and gas, water and electricity expenses. Each unit within the offer of the Agency contains the following information on the website: Property details, Price includes, House rules and sales policy.

Additional services are the ones provided in the accommodation facility and are not included in the rental price (such as food service, boat rentals, etc.). The Guest pays for them additionally and only if using them. If the Agency possesses the price list of these services, it will be displayed on the website. If the Agency is not in the possession of these prices, they are then agreed to directly with the service provider. Most of the additional services have to be paid directly to the service provider, but some of them can even be paid upon the booking confirmation.

Although most of the services are optional, there are also some mandatory services (e.g. final cleaning of the accommodation, guest registration, special transportation to the accommodation facility in some cases, etc.).

The availability of the accommodation may depend on additional services (such as keeping pets, the use of additional beds, etc.), and since these may not always be available (e.g. boat rental, Internet usage, etc.), the Guest is obligated to state all of the preferred additional services when making the reservation.

In some cases, the Guest will have to pay a cash deposit directly to the service provider upon the arrival to the accommodation unit. This deposit is a guarantee that the Guest will not cause any damage to the accommodation unit or its contents. On the departure day, the entire deposit amount will be refunded to the Guest if there was no damage. The deposit for damage is indicated on the website of the Agency for each of the accommodation units. On the day of arrival, the Guest leaves the damage deposit to the service provider, the service provider representative or to the representative of the Agency. The Guest will be refunded the entire damage deposit amount on the day of departure or the authorization of his credit card will be cancelled, but only after the provider of the services previously determines that the Guest left the rented accommodation unit in the state in which it was taken. In case that the damage deposit is not enough to cover the damage expenses, the Guest is obligated to pay the full damage amount.

The Guest will be informed about all the mandatory payments, the exact prices for the compulsory services and possible cash deposits, as well as the payment methods, when receiving the offer.

The Agency holds the right to change the prices on its website in case that the service provider changes the prices of the accommodation unit and/or of the additional services. If the price of a certain accommodation unit changes after the Guest has applied for it and before the deposit payment, the Agency will immediately inform the Guest about the change and send a new calculation if agreed.

In case the price changes after the deposit payment, the Agency guarantees that the rest of the amount will be paid according to the calculation based on the initial price of the accommodation unit. If the Agency or the service provider reduces the price of the accommodation after the Guest confirmed the reservation, the Guest is not entitled to a new, lower price.

The contracting parties agree that the Agency has the right to increase the prices before the beginning of the accommodation service in case that expenses have increased, which affect the total price and of which the Agency did not know about and could not have known about. The Guest reserves the right to cancel the reservation if the increase of the agreed price is higher than 10%. In this case, the Guest can claim a refund of the amount paid until that point, but is not entitled to any additional compensation. The refund will be paid to the Guest’s bank account, and all the eventual bank charges will be covered by the agency.

8. Categorization and description of services

The offered accommodation units are classified according to the official categorization of the local tourist board and based on the actual state of the advertised unit. The accommodation standards, food, and other services of different places and countries vary and are not suitable for comparison. The Agency is responsible and obligated only for the information published on its websites www.villsy.com or in the catalog/other printed materials, and not for the eventual information that the Guest receives at the accommodation unit.

Note on data display

Information about accommodation units placed on www.villsy.com may contain some random, grammatical or typographical errors. All the changes, additions and corrections of the texts are done continuously, and the Agency is not responsible for any direct, indirect, punitive, background, special or any other possible damages arising as the outcome of any data use from www.villsy.com.

Special remarks:

Services and activities

a) Some of the services and activities within and around the accommodation unit surroundings can take place only in a certain part of the year (e.g. nightclubs are open only during the summer season), on which the Agency has no effect.

Numerical values

a) All the numerical values (area, distance …) are given with a tolerance of + / – 20%.

b) Data about the distance measurement refers to the air distance, unless indicated otherwise.

Types of accommodation units

a) Studio – includes, living room/ bedroom, dining room and kitchen all in one.

b) A x+y – “x” denotes the number of fixed beds, and “y” the number of extra beds.

Fixed beds are the basic beds in the bedrooms, while the extra beds refer to the additional beds within the accommodation unit.

Service (equipment) notes

a) On request: additional services are generally available, but it is necessary to require them when making the inquiry (e.g. freezer, hair dryer …).

b) Verification: any additional service has to be required when making the inquiry due to its specificity, while its availability will be reported in the response to the Guest’s inquiry (e.g. baby cot).

c) Shared services: This service exists and can be realized according to the previous agreement with all the other Guests of the same object (e.g. washing machine).

d) Negotiable services: All these services and conditions of their usage are arranged directly by every Guest with the service provider upon arrival to the accommodation unit (e.g. a computer with Internet access).

e) The term “private beach” – A beach in Croatia cannot be privately owned because it is part of the maritime domain that cannot acquire ownership. The term “private beach” means a beach that is poorly utilized by the public, and most often visited only by the guests of the unit that is directly by the above-mentioned beach.

9. Agency’s Obligations

The Agency is responsible for providing services and selecting the service providers, and at the same time caring about the rights and interests of its clients in accordance to the tourism customs. The Agency will fulfill all of the above listed and described obligations, except in extraordinary circumstances that the Agency has no effect on (see introductory note).

10. Guests’ Obligations

The Guest is obligated to:

10. Provide all the information indispensable for the reservation definition;
11. possess valid travel documents;
12. Respect the customs and currency regulations of the destination country;
13. Obey the customs, currency regulations and laws of the Republic of Croatia, as well as those of the transit countries during the journey. In case of the impossibility of arriving at the destination, because of violating these regulations, all costs have to be covered by the offender/the Guest;
14. Obey the house rules in the accommodation units and kindly cooperate with the service providers;
15. Present the voucher (where the correct number of people and service types are stated) to the service provider at the moment of arrival to the accommodation facility;
16. Always check whether the destination country or any of the neighboring countries require a visa.
17. The guest is solicited to take good care of the accommodation unit and its property in an appropriate way and respect the terms and conditions of the accommodation unit. The guest is requested to leave the accommodation unit neat and tidy upon check-out; in case of contravention, a certain amount (50 – 200 euros, depends on the accommodation unit) will be charged from the damage deposit for an additional cleaning service.

In cases of non-compliance with these obligations, the Guest shall pay for all the costs and be responsible for eventual damages. By confirming the reservation, the Guest agrees that, in case of any damage, he/she will pay for it to the service provider.

11. Guest’s right to change and cancel the reservation

a) In case the Guest wants to change or cancel the reservation, it always has to be done in writing (via e-mail ). The changes may include: the number of people, names of guests, and/or another date of the holiday beginning or ending (needs to be reported at least 30 days before arrival). Reservation change may occur  additional charge. In case that the reservation change is not possible, and the Guest gives up on the already confirmed reservation, the terms listed below are applied.

b) The date when the written cancellation notification is received by the Agency represents the basis for the calculation of all the cancellation charges. In case the written cancellation was not received within the working hours of the Agency, the cancellation date is considered to be the next working day:

11. If the Guest cancels a reservation before paying the rest to the total reservation amount, he/she is not obligated to that remaining amount of the total price.
12. If the Guest cancels the reservation after paying the rest of the total price, the money of all the deposit payments will not be refunded, but used to cover the costs of the late cancellation.

Any of the paid deposits, as well as the one which confirms the agreed reservation, are not refundable. The rest of the full reservation price should be paid upon the offer which the Guest received by the Agency. In case of a late payment, the Agency reserves the right to cancel the reservation.

In case the Guest has to cancel the reservation within the 7 days before the agreed arrival, he/she is allowed to find a new Guest for the same reservation period, if possible (this also always depends on the service provider). In this situation, the Agency will charge only the costs incurred because of the reservation changes, i.e. the change of the actual Guest. The new Guest accepts all the obligations written within these Terms and Conditions.

If the Guest does not check in until midnight on the starting date of the holiday, and does not inform the Agency or the service provider about it, the reservation will be cancelled and the cancellation costs will be calculated as described above. If the actual costs exceed the above listed ones, the Agency holds the right to charge the actual costs.

In case the Guest is unable to check in on the previously agreed day, and has informed the Agency and/or service provider about it, the accommodation unit is still kept for the Guest, based on the agreement.

The Agency does not compensate for the cost of the passports or visas of the Guest, related to the cancellation of the Guest’s reservation.

12. Cancellation insurance

If the Guest predicts that for some reason he/she might need to cancel the trip, the Agency recommends purchasing cancellation insurance. These insurance premiums calculations are based on the reservation value and are calculated according to the price list of the insurance company.

13. Travel insurance

The reservation prices do not include the travel insurance “package”: the insurance against accidents and illness while travelling, insurance against any damage or loss of luggage and health insurance. By confirming the reservation, the Guest choses one of the payment models, and by completing the booking confirmation he/she also accepts these Terms and Conditions. In case the Guest requires additional insurance, it can be arranged directly with one of the insurance companies.

We always recommend carefully reading all of the insurance terms before purchasing.

14. Luggage

Luggage transport by airplane is free for certain language weight defined by the airline. Any of the heavier luggage is additionally charged according to the airline pricelist. Children, regardless of age, are not entitled to free transport of luggage by air transport. When traveling by bus, the Guest can take 2 pieces of personal luggage. Passengers are obligated to take care of their belongings while on the bus, as well as while outside the bus. Otherwise, the passengers are responsible for the stolen, lost or damaged property, which was left unattended.

The Agency is not responsible for damaged, destroyed, lost and stolen luggage or valuables in the accommodation unit (renting a safety deposit box is always recommendable, if available, or paying the insurance that includes the lost or stolen luggage problems). The lost or stolen luggage should be reported to the host and to the local police station.

15. Agency’s right to make changes and cancellations

The Agency holds the right to change and cancel the reservation. The booked accommodation can be changed for another one of the same or higher category only with the prior Guest’s notification. It is always done by the previously agreed price. If the alternative accommodation is available only in the facility of higher quality and the price is more expensive (10%) than the original price, the Agency holds the right to charge the price difference upon consulting the customer.

In cases where the alternative accommodation is not an option, the Agency holds the right to cancel the reservation and to inform the Guest about it on time. In case of cancelling the reservation made by the Agency, the Guest has no right to ask for any compensation, and the Agency is only obligated to refund the amount paid to its account. If a suitable replacement is not possible from the starting date of the reservation, the Agency will give the Guest all the information about the available accommodation outside the Agency’s offer and will make sure to refund the full amount paid for the reservation.

16. Dealing with complaints

Note: All guests who are visiting the Republic of Croatia must be aware that, according to the Republic of Croatia, the Law on Construction permits external works in the period 01.01 – 15.06. and 01.09 – 31.12. The Guest is required, upon arrival at the accommodation unit, to check everything together with the service provider. This is important in order to communicate the inadequate service and inform the Agency about all the eventual deficiencies in writing. In that case, all the problems will be solved as soon as possible, at the latest within the period of 2 working days.

If the Guest during his stay has a complaint about the unit or the use of services during his/her stay, the Guest is obligated to inform the service provider or the representative of the Agency, as well as to inform the Agency in writing. All possible problems in the unit will be removed as soon as possible and no later than 2 business days. For any eventual problems that have been resolved, the client has no right to complain, nor the Agency nor the service provider are subject to grounds for complaint. The guest is required to cooperate with the service provider and the Agency in good faith in order to rectify the problem. If the guest has not made a complaint during his stay, he is deemed to be satisfied.

During the problem solving period, which can last up to 36 days at the most after sending the complaint, the Guest cannot involve any other party, the UHPA arbitration or other institutions, as well as providing any information to the media. Also, during this period, the Guest agrees not to sue the Agency or the service provider. The maximum compensation amount can reach the total price of the inadequate service, and cannot include already provided services or the total amount of the reservation. This excludes the right of the Guest for ideal damage compensation.

The Agency cannot be held responsible for eventual weather conditions, sea temperature at the destinations and all other similar situations or events that can cause the Guest’s dissatisfaction, and are not directly related to the quality of the accommodation units (e.g. bad weather, badly maintained beaches, large crowds, stealing or property damage, etc.).

If the Guest made a “last minute booking” (making a reservation at the last moment), then he/she accepts all the risks of that kind of holiday. These reservations include the uncertainty of facts, which the Agency cannot affect, as the Guest made this reservation primarily based on the lower price and therefore has no right to complain about the organized reservation.

Note

By confirming the reservation and paying the deposit or the total amount, the Guest accepts all of the above listed Terms and Conditions. These Terms and Conditions exclude all previous travel terms and conditions.

17. Discounts

In the case of simultaneous offers, no discounts can be combined. Discounts do not apply to the “last minute” offers.

18. Cooperation with subagents

In cooperation with the subagents, upon their request (inquiry) for the tourist services, ContessaTravel Agency will make an offer of available capacity. Further communication between the subagent and the client, the final offer to the client, and the terms and conditions of the reservation of tourist services that the client makes via the subagent are not the responsibility of Contessa Tourist Agency.

All subagents are required to thoroughly review the proposed tourist offer and it is their own responsibility to make the final decision of what to offer the client and what is the best offer for the client’s request.

In the case of a complaint by a client for the deficiencies of transferred information about the tourist offer, liability and damage lies solely on the subagent, who is bound to transfer all accurate and reliable information that is relevant to the request of the client.

For all information that is important to confirm the booking, but which is not mentioned in the presentation material and the offer, the Contessa team will be available to provide all the necessary information.

19. Court Jurisdiction

The Guest and Agency will attempt to settle any possible disputes amicably, and if this is not possible, both accept the jurisdiction of the Rijeka court, while the applicable law will be the one of the Republic of Croatia.

20. Personal data entry and transfer

The entry and transfer of personal data and credit card number data is protected by the SSL protocol (put the encription degree and the SSL type) provided by the SSL certificate issued by (put the name of the certificate issuer). Authorization and credit card payment is processed in realtime via the WSPay system that we are required to have in order to fulfill our obligations;  informs the clients about the use of data, gives the clients a choice of using their data on regular basis, including the possibility of choosing whether they want their name to be removed from the marketing campaign lists. All of the client’s data is closely kept and it’s available only to the employees who need this information in order to perform their duties. All of the Contessa d.o.o. employees and business partners are obliged to respect the privacy protection principles.

GENERAL TERMS AND CONDITIONS

1 GENERAL PROVISIONS

General Terms and Conditions (hereinafter: General Terms and Conditions) published on the website Luxe Villas Collection d.o.o. Zoranićeva 38, 21210 Solin, PIN: 06119852982, MBS: 060471430, (hereinafter: LVC) are an integral part of the contractual relationship between Luxe Villas Collection d.o.o. and the accommodation user (hereinafter: The Guest). The terms used in these General Terms and Conditions have the meaning established by the Law on Providing Services in Tourism (OG 130/2017), unless otherwise expressly indicated. The terms used in these General Terms and Conditions and having a gender meaning apply equally to the masculine and feminine gender. If a provision other than those published in the items of the General Terms and Conditions is published in a particular program, the provision /condition published in the program shall apply.

A lease agreement you enter into as a tenant with LVC as an agent, it is actually made with the owner of the villa as the landlord. LVC acts exclusively as an agent and only responds as an agent. Contractually, the owner of the villa as the lessor allows LVC to offer and sell the rental of the Accommodation on its own behalf. By using this site, you also accept these General Terms and Conditions. If you do not agree with any part of these General Terms and Conditions, we kindly ask you not to use the services of LVC.

LVC takes special care to protect your privacy and the security of your personal data. All information on how, in what way and for what purposes we process your personal data is available in our privacy document and cookie policy, which can be found on our website.

These General Terms and Conditions are not allowed to be changed later and these General Terms and Conditions are valid at the time of concluding the agreed Accommodation. Any changes to these General Terms and Conditions will be added to the existing General Terms and Conditions and visible on the LVC website, and will be valid for future accommodation reservations from the date of publication of the General Terms and Conditions on the LVC website.

2 OFFER

LVC provides accommodation services according to the information published and valid at the time of booking confirmation except in conditions beyond the control of the LVC such as illness or death of the service provider or his/ her immediate family, extraordinary circumstances that cannot be predicted or eliminated (e.g. natural or nuclear disaster, fire, theft, war, political unrest and disorder, civil conflicts, industrial disagreements, epidemics and pandemics of diseases, other diseases, border closures, labor dispute, strike, government action, environmental disaster, malfunctions or equipment failures, weather conditions, quarantine, medical and customs regulations, technical or administrative problems with transport, closure of airports, changes in the timetable of ships and trains, vehicle failures, lack of water or electricity and similar force majeure).

3 RESERVATIONS AND PAYMENT – ACCOMMODATION

Accommodation inquiries can be made by persons who are at least 18 years of age by e-mail, phone call, through messaging applications or through messages on social networks. However, all further communication related to the realization of the reservation is made exclusively by e-mail booking@luxevillascollection.com.

The information that the Guest submits to the LVC must contain accurate and true information. The guest bears full responsibility if he delivers incorrect and untrue information and the reservation will not be made, and the period that was on offer will be able to be offered without delay on the LVC website for further reservations. If the number of persons arriving in the booked accommodation unit exceeds the number of persons of accommodation capacity, the owner of the facility may deny the service in the Accommodation, or if the owner wishes can receive excess guests for a certain fee determined by the accommodation owner himself. In this case, LVC does not take into account remarks and objections to the quality or services in the booked accommodation.

By confirming the reservation, the Guest confirms that he is familiar with the General Terms and Conditions of Providing Travel Services and that he fully understands and accepts these terms and conditions that are binding on both the Guest and the LVC.

Payment conditions for reservations made more than 30 days before the beginning of the Accommodation period:

For all reservations made more than 30 days before the start of the Accommodation, LVC will provide the Guest with appropriate materials in electronic form, with all relevant travel information, and give or emphasize the General Terms and Conditions that are an integral part of this Agreement. The reservation is considered realized after the Guest pays an advance of 30% of the total amount of the accommodation price visible on the website for the selected period, unless otherwise stated during the booking process. After the payment is visible in the LVC bank account, LVC will issue the Guest an appropriate certificate (voucher) on which will be visible information about the reservation, the amount that has been paid, and instructions for payment of 70% of the amount of the balance of the Accommodation price, which depend on the conditions of the villa owner.

The guest has a deadline of 3 (three) working days to pay the advance in the following way. If a credit card is selected as a payment option, it is necessary to pay immediately. If payment by bank transfer is selected, LVC must receive the amount paid within 3 (three) business days upon presentation of the confirmation by e-mail to LVC of payment by bank transfer. If the payment is not visible, LVC will cancel the reservation, and for the specified period chosen by the Guest will open the calendar on its website and with business partners for further offer.

If the Guest decides to cancel a reservation that he has already paid for, he can do so in writing by e-mail to LVC.

If the client requests a change of reservation of the Accommodation up to 7 (seven) days before arrival, and the change is possible, LVC will charge an administrative fee in the amount of 70.00 euros (letters: seventyeurosandzerocents), and any difference in price. Changes less than 7 (seven) days before the transfer are not possible.

Note, the advance payment (30% of the total amount of the accommodation price) is non-refundable 48 hours after the reservation was made (full refund is provided). Changes over the phone are not allowed and will not be accepted.

If the Guest requests any kind of change of period provided that the change is possible, the following conditions will apply:

– if the amount of the new reservation is equal to or greater than the original amount LVC will charge only the

difference in price and provide the Guest via e-mail a confirmation (voucher) with new reservation

information. The new confirmation cancels the validity of the confirmation that the Guest had of confirmed

changes about the new reservation.

– if the amount of the new reservation is less than the amount of the existing reservation, LVC only changes

the information about the new period, but the amount of the reservation does not change and remains the

same as the reservation was originally made. The new confirmation cancels the validity of the confirmation

that the Guest had of confirmed changes about the new reservation.

The rest of the accommodation price of 70% may be different and depends on the conditions of the partner. The guest will be able to see the payment conditions on the LVC website at each facility (cancellation policy section) and the LVC will inform the guest additionally at each communication about the balance of the Accommodation price in what way and when he will pay the rest of the accommodation price (for example, accommodation can be paid upon arrival in cash directly to the Partner, while in some Accommodations the rest of the payment is made 7, 14, 30, 45 or more days in advance to the Partner’s or LVC’s bank account). There is no possibility of electronic payment (credit card) in the villa. The final invoice (including the amount of the advance paid) is issued to the Guest directly by the LVC partner and will be handed over to the Guest personally unless otherwise agreed.

The guest is obliged to make payments within the deadline and in the manner specified by this point of the General Terms and Conditions. If the guest does not comply with the payment deadlines, it is considered that the rental

agreement was terminated without notice. LVC is not obliged to inform the guest of this termination because it is considered a serious breach of contract.

In the event that the reservation holder can find another guest as a replacement for himself in the same rental period, for the same rental price and under the same conditions, LVC will, upon receipt of the new necessary information about the new guest in writing, immediately make changes and transfer the rental agreement to the new reservation holder and send a written confirmation of the change made.

The already received amount of the accommodation price according to the transferred contract is retained by The LVC, and the new holder of the reservation is obliged to pay the rest up to the full rental price according to the conditions stated when paying the balance of the Accommodation price of 70%, which may be different and depends on the terms of the LVC partner.

It is not possible to transfer the reservation to another villa or other accommodation because all payments are immediately forwarded to the owners of the accommodation.

In case of arrival of changes and cancellations by LVC, we will immediately inform the guest, and try to organize alternative accommodation, of a similar standard, location and price.

In the event that no alternative accommodation is available or not accepted by the guest, we will refund the guest all the amount paid and we are not responsible for any other responsibility.

In the event that an already concluded lease agreement cannot be enforced due to force majeure (e.g. natural or nuclear disaster, fire, theft, war, political unrest and disorder, civil conflicts, industrial disagreements, epidemics and pandemics of disease, other diseases, border closures, labor dispute, strike, government action, environmental disaster, malfunctions or equipment failures, weather conditions, quarantine, medical and customs regulations, technical or administrative problems with transport, closure of airports, changes in the timetable of ships and trains, vehicle failures, lack of water or electricity and similar force majeure) LVC and the owner of the villa can terminate the rental agreement but the guest must be aware that neither LVC nor the partner can be responsible and are not obliged to ensure a refund of the paid funds (advance and / or the rest, the full amount of the Accommodation) if the Accommodation cannot be used due to force majeure that does not prevent the provision of the Accommodation service.

Payment conditions for reservations made 30 or less days before the beginning of the Accommodation period:

Reservations that occur less than 30 days from the beginning of the Accommodation period are paid in 100% of the amount of accommodation price visible on the LVC website, to the LVC account and the amount paid is nonrefundable, unless otherwise agreed. Payment can be made by credit card or bank transfer upon presentation of a payment confirmation to LVC within 24 hours. If the payment is not visible, LVC will cancel the reservation, and for the specified period chosen by the Guest will open the calendar on its website and with business partners for further offer.

LVC will, after the Guest has confirmed the reservation, provide the Guest with appropriate materials in electronic form, with all relevant travel information, and give or emphasize the General Terms and Conditions that are an integral part of this Agreement. The reservation is considered to be realized after the Guest pays the entire amount of the Accommodation (100%), unless otherwise agreed and the amount is non-refundable, visible on the LVC website for the selected period, unless otherwise stated during the booking process. After the payment is visible in the LVC bank account, LVC will issue the Guest the corresponding certificate (voucher) on which will be visible information about the reservation, the amount that has been paid.

If the guest decides to pay part of the agreed price in cash (if this option is possible for the desired villa, the guest is given the choice when booking). The amount of advance payment (30% of the agreed accommodation) should be paid immediately. Guests are required to pay 70% of the agreed price immediately upon arrival, directly to the owner. There is no possibility of electronic payment (credit card) in the villa.

All other rules related to the Accommodation are valid as described under the payment conditions for reservations incurred more than 30 days before the beginning of the Accommodation period.

In case of cancellation of the accommodation reservation by the guest, the advance payment and the paid rest of the accommodation price will not be refunded, regardless of the reason for the cancellation.

We guarantee secure payment through our website

LVC accepts payment by credit cards (Visa, Maestro, MasterCard) or by bank transfer.

If you pay by bank transfer, you are responsible for all the costs of the bank transaction. The LVC account must include a full payment for your Accommodation.

Payments are made exclusively in euros (€). The amount debited from your credit card account is obtained by converting the foreign currency price into euro (€) at the current exchange rate. When charging a credit card, the same amount is converted into your local currency according to the exchange rate of the group to which your bank belongs. In doing so, there is a possibility of a slight difference from the original price in our offer or on the website.

LVC has ensured high security standards for credit card payment purposes. Namely, the entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the WSPay ™ system for online authorization of credit cards in accordance with the requirements of credit card and credit card companies and PCI DSS standards. Credit card authorization and payment is executed using the WSPay real-time card authorization and billing system.

Entering and transferring personal data and credit card number information is protected by SSL protocol with the use of 256-bit encryption provided by WSpay™, an online credit card authorization system. Authorization and payment by credit card is realized through WSpay™ system for authorization and credit card payment in real time. The WSpay system uses the highest standards of data protection and privacy.

All merchants using WSpay are included in 3D secure protection that guarantees customers a secure purchase. Statement on the protection of the transfer of personal data:

Protection of personal data in accordance with the General Data Protection Regulation of the European Parliament and of the Council No. 2016/679-Regulation and implementation of the General Data Protection Regulation

WSPay, as a credit card authorization and credit card contractor, processes personal data as a processing agent and processes personal data in accordance with the General Data Protection Regulation of the European Parliament and of the Council No. 2016/679 and strict PCI rules. DSS L1 Regulation on the protection of registrations and data transfer.

WSPay uses 256-bit SSL certificate encryption and TLS 1.2 cryptographic protocol as the highest level of data protection and security.

Personal data used for authorisation and collection purposes or for the performance of contracts or contractual obligations shall be considered confidential.

For the performance of the contract (authorization and payment), the following personal data of the buyer are required:

• Name and surname

•Email •Telephone •Address •Location

•Zip code •Country

• Card type

• Card number

• Card valid throe

• CVV card

WSPay does not process or use personal data except for the purpose of executing authorization and billing agreements.

WSPay guarantees compliance with all the provisions and conditions prescribed by the applicable regulations on the protection of personal data for personal data processing managers, and in particular the taking of all necessary technical, organizational and security measures, in particular with the PCI DSS L1 certificate.

Note for payments from abroad – This payment method applies exclusively to foreign clients. The bank transfer fees of the payer and the payee are fully covered by the client.

Note for credit card payments – all payments will be in euros.

4 PRICES – ACCOMMODATION

Accommodation prices for all facilities are formed in agreement with our partners and are visible on the LVC website and do not necessarily correspond to the prices on the spot in the accommodation unit. LVC reserves the right to change the price list of services and information without prior notice on its website. The changes will not affect existing reservations.

In the event of price errors or any other omissions, LVC has the right to amend any kind of price error or accommodation information.

The accommodation price includes all utility taxes, tourist tax, use of towels, bed linen, spices and the like. All prices include VAT.

Some of the facilities charge extra services such as bringing pets, pool heating, extra cleaning, final cleaning, etc. and these additional services will be visible in a special document when creating accommodation offers.

The guest is obliged to leave the Accommodation clean and tidy before leaving the Accommodation regardless of the price of final cleaning determined by the owner of the Accommodation.

Prices of all services are in euros (€).

5 ABOUT ACCOMMODATION AND CATEGORIZATION

Each Partner is obliged to have a Decision on Categorization and LVC is not responsible if the accommodation owner, when concluding the contract, provided incorrect information about the accommodation, which are visible on the LVC website as well as on the partner websites where LVC publishes accommodation.

Standards of accommodation, food, services and the like vary by destination/country and are not subject to comparison. The information provided to the Guest at the point of sale does not oblige LVC more than the information stated on the www.luxevillascollection.com website or in the catalog or in other printed materials of the LVC.

If the service provider has one or more parking spaces available within the Accommodation or in the vicinity of the Accommodation, then that parking space will be provided for the Guest who has booked accommodation during that period. It does not necessarily have to be in the courtyard of the building, in a guarded, fenced or covered area.

If the accommodation does not have access for the disabled, it should have up to a maximum of two steps at the entrance to the accommodation unit and the size of the accommodation unit should be suitable for the movement of a person in a wheelchair.

Arrival and departure

The guest will receive a reservation confirmation, and seven days before the date of arrival, they will receive an email with registration information, which includes all the necessary details about arrival and departure (arrival and departure time, address, coordinates and phone number of the host). This information is immutable and mandatory to follow.

In case the guest wants to arrive before the specified time of arrival, it will not be possible to enter the Accommodation. The guest is obliged to check out of the Accommodation until the time specified in the voucher on the day of departure, and must return the keys to the owner. If the guest leaves later than the previously agreed time, he is obliged to pay the owner all additional costs directly on the spot.

Noise and entertainment

Guests are not allowed to organize parties in the Accommodation or on any other part of the property. If guests create noise and disturb public order and peace, and after the warning do not calm down, it will be considered a serious violation of the Rental Agreement. In this case, the owner and/or LVC are authorized to terminate the Lease Agreement. Termination of the contract comes into force immediately, without prior notice, and guests are obliged to permanently leave the Accommodation, together with all other persons staying in it, within 2 (two) hours. Guests do not have the right to request a refund of the paid accommodation price from the owner or LVC.

6 OBLIGATIONS OF LVC

The obligation of LVC is to provide services at the highest standard taking care of the rights and interests of the Guest in accordance with the tradition in tourism. LVC will fulfil all its obligations set out in these General Terms and Conditions, except in circumstances beyond the control of the LVC. For all inquiries, LVC employees will be at disposal in the scheduled working hours.

7 LVC IS NOT LIABLE IN THE FOLLOWING CASES:

Force majeure action that prevented the reservation from e.g. natural or nuclear disaster, fire, theft, war, political unrest and disorder, civil conflicts, industrial disagreements, epidemics and pandemics of disease, other diseases, border closures, labour dispute, strike, government action, environmental disaster, malfunctions or equipment failures, weather conditions, quarantine, medical and customs regulations, technical or administrative problems with transport, closure of airports, changes in the timetable of ships and trains, vehicle failures, lack of water or electricity and similar force majeure, as well as any other type of force not caused by the action of LVC.

8 GUEST OBLIGATIONS

The guest is obliged to have valid documentation, comply with the laws and regulations of the Republic of Croatia as well as the laws of the countries through which he passes or in which he/she resides, to abide by the house rules of the accommodation unit as well as to cooperate well with the service provider, to present to the service provider a valid document that proves that the service has been paid (voucher received by the Guest via e-mail), pay the rest of the amount of the accommodation price as stated in the voucher and according to these General Terms and Conditions, announce if he wants to bring a pet and pay an additional fee on the spot to the service provider if the fee exists for that accommodation unit and is listed in the voucher and the Guest is familiar with the amount of the fee, if the Guest comes with more people than he stated when booking the accommodation, he is obliged to immediately notify the LVC, even if it is a minor children and then the possibility of additional persons depends only on the goodwill of the accommodation service provider and it doesn’t exclude the fee. There are no rules according to which minor children can stay in the accommodation unit free of charge.

If there is a security deposit, the guest pays it directly on the spot to the service provider.

Upon arrival at the Accommodation, the Guest is obliged to inspect it and if there are defects or damage, the Guest is obliged to inform the LVC about the same by phone and additionally submit photos or videos via e-mail.

If the Guest does not comply with these regulations, he is responsible for all costs or damage. If the service provider determines the damage caused during the Guest’s stay or upon the Departure of the Guest, the Guest is obliged to compensate on the spot for any damage caused by his own negligence.

During the rental period, the guest is obliged to immediately inform the owner of any damage to the villa or the surroundings of the property. Before leaving and returning the keys, the guest and the owner inspect the villa and the surrounding area of the property. If there is no damage, the owner returns to the guest the deposit that was deposited when collecting the keys, in accordance with point 12 of these conditions.

It is possible that it will be necessary to cover the cost of cleaning or repairs caused by the extremely poor condition in which the guest returned the villa. In this case, the owner has the right to use the deposit. LVC is not liable for damage caused to the owner or the guest if the deposit is not refunded. Any disputes between the owner and the guest must be settled between them, without LVC interference.

Younger groups

If guests are younger than the minimum age allowed by the Accommodation, they are required to notify LVC immediately upon booking of the exact number of guests and their age. Reservations for such guests are only possible if LVC expressly approves such reservations. LVC and the owner reserve the right to refuse groups of guests younger than the minimum age allowed by the Accommodation, unless LVC is not informed of their arrival in advance. In such a case, guests are not entitled to a refund of the paid price of the Accommodation.

9 TRAVEL INSURANCE

The booking price does not include travel insurance that contains insurance against accidents and diseases that can be obtained during the trip, damage or loss of luggage, as well as voluntary health insurance. If the Guest wants to make travel insurance, he can independently in one of the insurance companies.

The price does not include cancellation insurance and if the cancellation occurs, the amount paid is non-refundable.

10 LOWEST PRICE GUARANTEE

LVC guarantees that the price of the Accommodation listed on the official website www.luxevillascollection.com is the lowest. In other words, the price of the Accommodation of the same name cannot be found below in the listings. If the guest finds a more favorable offer for the same Accommodation, in the same period, under the same conditions and in the same currency than the price offered by LVC, and submits a proof of this to LVC, LVC guarantees the conclusion of a Rental Agreement for the same Accommodation, in the same period and under the same conditions, with an additional discount of 5% (five percent) on the lower offered proven price. Evidence should be sent before booking with LVC.

The lowest price guarantee does not apply if the price difference is due to tax increases or recordings or significant changes in the exchange rate. It also does not apply if lower prices on other websites are not current and the villa cannot be booked at such prices, as well as in the case of special last-minute offers. The lowest price guarantee is valid only at the time of booking and cannot be applied later or after the booking has been made and paid for.

11 SPECIFIC REQUIREMENTS

If the guest has special requirements that are not included in the price of accommodation (such as cooks, waiters, special food, private tours, etc.), they will be fulfilled by the owner or a third party, if possible. Additional services need to be announced in advance via e-mail in order to, if possible, be well executed. LVC does not provide or charge for additional services, but only helps organize them. LVC cannot be held responsible for the quality of third-party services.

12 FILING COMPLAINTS

In accordance with Art. 6 Paragraph 1 point 3 Law on Provision of Services in Tourism NN no. 130/17 and Art. 10 paragraph 3 of the Consumer Protection Act (“Official Gazette", No. 41/14) any guest can file a complaint about the quality of our services in a written form about whose receipt the complaint will be confirmed in writing.

The complaint can be submitted by mail to the following address:

Luxe Villas Collection d.o.o.,

Zoraniceva 38

21210 SOLIN, (Mravnice), CROATIA

or to the e-mail address: booking@luxevillascollection.com

We will respond to the written complaint in writing no later than 15 days from the date of receipt of the complaint.

Competent authority whose official supervision is subject to the activity of the tourist agency Luxe Villas Collection d.o.o.: Tourist Inspection, State Inspectorate, Šubićeva 29, 10 000 Zagreb

13 REMARK

Payment of advance or payment in full means that the Guest fully accepts and understands these General Terms and Conditions.

14 FINAL PROVISIONS

These General Terms and Conditions shall enter into force on the day of publication on the LVC website.

Amendments to these General Terms and Conditions will be publicly announced in accordance with the provisions of these General Terms and Conditions and changes will not significantly affect or change reservations that occurred before the changes to the General Terms and Conditions.

All possible disputes are within the jurisdiction of the Commercial Court in Split. In Solin, December 1, 2023

Terms and conditions of accommodation service

1. General Terms
   These General Terms and travel regulations are a component part of the Agreement, in
   other words the voucher, between Vincere Simul d.o.o., Put Makra 87, 21 300 Makarska,
   ID code: HR-AB-21-060280290 (hereinafter: the Agency) and the travel contractor
   (hereinafter: the Traveller). All the information and terms in the program and these
   General Terms are binding for both the Agency and the Traveller.
2. Offers
   The Agency ensures services according to the information published and valid at the
   time of the reservation confirmation, and according to the description and travel period in
   accordance with confirmed reservations except in circumstances beyond our control
   such as illness of the service provider or his/her immediate family, outstanding
   circumstances which cannot be foreseen nor eliminated (natural disasters such as
   earthquakes, floods, sanitary disruptions, fires, droughts, wars, strike, terrorist actions
   and limitations issued by the government mobilisation, country exit ban).
3. Reservations and payment
   Inquires and accommodation reservations can be made via e-mail, in writing or in person
   at any of the Agency’s branch offices as well as at the offices of our partner travel
   agencies. By confirming a reservation, the Traveller confirms that he/she is aware of the
   General Terms and conditions of the travel services and fully comprehends and accepts
   these terms which are binding for both the Traveller and the Agency.
   The Agency provides the Traveller with the appropriate materials in electronic form,
   presenting all relevant information regarding the trip, and provides or points out the
   general terms and conditions of the trip which are an integral part of this Agreement, as
   well as offers a travel insurance package. The Traveller is obligated to provide any
   information required for the reservation process. A deposit is required depending on the
   chosen payment method. The balance payment is due at least 30 days before arrival
   unless otherwise specified upon booking confirmation.
   Note for payments made from abroad – This method of payment refers exclusively to
   foreign clients. It is necessary to transfer the value of the reservation to the foreign
   account of the agency. The payers and recipients bank transfer fees are covered entirely
   by the client.
   The service provider reserves the right to withhold service to the Traveller if the Traveller
   brings a pet to the accommodation without previously notifiying the Agency or the service
   provider. In this case, the Agency is not obligated to accept complaints made by the
   Traveller on the quality of the booked accommodation or services.
   Promotions and discounts cannot be aggregated with each other or combined. Each
   reservation can contain only one discount.
4. Sojourn tax
   According to the Law on sojourn tax of the Republic of Croatia, if stated on the invoice,
   the Traveller is obligated to pay the sojourn tax along with his/her accommodation
   payment.
5. Rates
   The price of the service includes the basic service as described in the price list for the
   reserved accommodation unit. Special or extra services are those services which are not
   included in the base price of the accommodation (marked “on request” in the description
   of the accommodation unit or Price List/Rates or additional services that are available
   through prior notification and additional payment) and as such are to be paid by the
   Traveller along with the reservation amount or at the spot, as indicated in our offer.
   Special and extra services/requests must be requested or announced during the
   reservation process.
   The average cost of electricity, water and gas is included in the price of the
   accommodation as are all the sheets and bedding items, final cleaning and other added
   services which are noted in the description of each accommodation unit. The Traveller is
   obligated to leave the premises clean and tidy before departure, regardless of the final
   cleaning charge set by the proprietor. Final cleaning includes washing and stacking of
   dishes, trash removal and sweeping all the rooms in the accommodation unit so that the
   accommodation unit is left neat and tidy. You should also bring the toilet paper (apart
   from when you’re staying at a hotel).
   The service rates are stated in Euros. The Agency reserves the right to change the
   published rates. Travellers who have paid the deposit for a certain reservation are
   guaranteed by the Agency the accommodation rate listed on the calculation based on
   which the deposit payment was made. Should rate changes occur prior to the deposit
   being paid, the Agency is obligated to inform the Traveller of these changes. All involved
   parties accept that the Agency reserves the right of changing the rates no later than 20
   days prior to the beginning of the service if the following occurred after the reservation
   confirmation: changes in the foreign exchange rate, Should the price of the paid
   reservation amount increase for more than 10 %, the Traveller has the right to cancel
   his/her reservation and is also entitled to a refund without any additional compensation.
   The rates listed in our offers and programs are formed according to agreement made
   with our contractors and do not necessarily match the rates stated on the spot at the
   accommodation unit in which the Traveller resides. Possible differences in rates cannot
   be subject to complaint.Should the number of people arriving to the reserved
   accommodation unit exceed the number indicated on the travel documents (voucher),
   the service provider has the right to withhold service to unannounced Travellers or
   accommodate all Travellers provided that additional payment for the unannounced
   Travellers is made on the spot. In this case, the agency does not acknowledge any
   complaints for quality or services provided at the booked accommodation.
6. Categorization and service description
   The offered accommodation units are described in accordance with the official
   categorization of the proper authority, as well as the actual state of the unit at the time of
   its publication. The standards of the accommodation, food, services and the like vary
   depending on the destination/country and are not subject to comparison. The information
   provided to the Traveller at the point of sale does not obligate the Agency any more than
   the information stated on the web pages of www.gotoadria.com or in the catalogue or
   other printed materials of the Agency.
   A parking place is secured only if the service provider has one available parking space
   for each accommodation unit on the premises or in its vicinity. A secured parking place
   does not necessarily mean that it is located in the yard of the premises, in a guarded,
   fenced or covered area.
   Accommodation that is wheelchair accessible, but not necessarily completely
   adapted must possess the following characteristics:

• position of the accommodation unit is on ground floor (up to a maximum of 2 steps at
  the entrance to the accommodation unit)
• size of the accommodation unit is suitable for movement of a person in a wheelchair
  (minimum door width is 75cm, spacious bathroom, which is not necessarily equipped
  with adequate handles and bars)

1. Obligations of the Agency
   The Agency’s obligation is providing services as well as selecting the service provider
   while taking into consideration the rights and interests of Travellers in accordance with
   the traditions of the tourism industry. The Agency will fulfil all the abovementioned
   obligations as described, except in circumstances beyond its control (Article 2) in which
   the Agency will proceed as stated in Article 12.
2. Obligations of the Traveller
   The Traveller is obligated to:

• have valid travel documentation
• respect and abide by all customs and foreign exchange regulations of the destination
  country
• respect and abide by all customs and foreign exchange regulations as well as the laws
  and other regulations of the Republic of Croatia as well as other countries through which
  he/she passes through or resides in. Enquire whether or not he/she requires a visa for
  the destination country as well as neighbouring countries. In the event the Traveller is
  unable to continue the trip as a result of being in direct violation of these regulations, the
  Traveller is responsible for all related expenses.
• abide by house rules of the accommodation unit as well as cooperate with the service
  provider in a well-intentioned manner
• present the service provider with the document proving paid service (voucher received
  via e-mail or fax)
• pay the balance of the reservation as stated on the travel document (voucher) to the
  service provider on first the day of arrival.
• announce the intention of bringing a pet into the accommodation unit, even if the
  accommodation unit is described as a pet friendly accommodation, as well as announce
  the type and size of the pet. Even though pets might be permitted, there are house rules
  which must be followed and respected. For majority of pet friendly accommodation units
  an extra fee is applicable which is paid on the day of arrival direclty to the service
  provider. The Traveller will receive information from the agency in advance about the pet
  fee which is to be paid on the day of arrival.
• if the Traveller has an intention to arrive with more persons than listed as the maximum
  capacity of the accommodation unit he is obligated to inform the agency immediately
  upon sending an accommodation request, even if the persons are minor children. The
  possibility of staying with a larger number of people solely depends on the goodwill of the
  accommodation service provider and does not exclude additional payment. There are no
  rules under which minor children can stay free and without notice in the accommodation
  unit.
  If the Traveller does not follow these regulations, he/she will be held responsible for any
  expenses or damages. By confirming a reservation, the Traveller has agreed to
  compensate the service provider on the spot for any potential damages caused by
  his/her own negligence.

1. The Traveller’s right to changes and cancellations
   In the event the Traveller wishes to change or cancel a confirmed reservation he/she
   must do so in writing (via e-mail). Changes or cancellations by telephone are not
   permitted and will not be accepted. In the event that the Traveller should request to make
   a change or cancel a confirmed reservation, the date on which the written cancellation is
   received, during regular Agency’s working hours, will represent the basis for the cost
   calculation. If the written cancellation is received outside regular Agency working hours,
   the cancellation date which will represent the ground for calculating cancellation costs
   will be the following working day of the agency. In the event that the Traveller cancels a
   confirmed reservation of a private accommodation up to 72 hours after making the
   payment, provided that there is at least 31 days left between the date of the cancellation
   and the beginning service date of the reservation in question, the Agency shall issue a
   refund of the paid amount to the Traveller within 7 working days. Only valid for one
   cancelled reservation.
   In the event that the Traveller should request to change the number of persons, the
   arrival or the end date of a confirmed reservation, provided that the change is possible,
   the following conditions will apply:

• more than 30 days before arrival, if the new reservation amount is of equal or greater
  value than the original reservation amount, the Agency will charge only the price
  difference
• more than 30 days before arrival, if the new reservation amount is less than the original
  reservation amount, the Agency will charge a 30,00 EUR change fee. Eventual price
  difference will be refunded to the Traveller.
• from 29 to 7 days before arrival, if the new reservation amount is of equal or greater
  value than the original reservation amount, the Agency will charge only the price
  difference.
• from 29 to 7 days before arrival, if the new reservation amount is less than the original
  reservation amount, the Agency will make a change according to the Travellers request,
  but the amount of the reservation will not be reduced.
• reservation changes from 6 to 1 days before arrival are not possible.
  In the event that the Traveller requests to change the confirmed accommodation unit to
  an accommodation unit within the same building of the same service provider, provided
  that the change is possible, the Agency will charge a 30,00 EUR change fee and any
  price difference.
  In the event that the Traveller requests to change a confirmed accommodation unit to an
  accommodation unit of a different service provider, the change will be treated as a
  cancellation and the Cancellation terms stated below will apply.
  If a reservation change is not possible and the Traveller cancels the confirmed
  reservation, the Cancellation terms stated below will apply.
  Cancellation terms:
  Private accommodation
  1) For cancellation of private accommodation the cancellation charges are as follows:
  a. for a reservation cancelled up to 60 days prior to the beginning date of the service
  0% of the total amount of the reservation will be charged
  b. for a reservation cancelled from 59 to 8 days prior to the beginning date of the
  service 30% of the total amount of the reservation will be charged
  c. for a reservation cancelled from 7 to 0 days prior to the beginning date of the service
  100% of the total amount of the reservation will be charged
  Villas
  2) For cancellation of villas the cancellation charges are as follows:
  a. for a reservation cancelled up to 90 days prior to the beginning date of the service
  30% of the total amount of the reservation will be charged
  b. for a reservation cancelled from 55 to 43 days prior to the beginning date of the
  service 50% of the total amount of the reservation will be charged
  c. for a reservation cancelled from 42 to 29 days prior to the beginning date of the
  service 70% of the total amount of the reservation will be charged
  d. for a reservation cancelled from 28 to 0 days prior to the beginning date of the
  service 100% of the total amount of the reservation will be charged
  For every cancelled reservation the Agency charges a fee of 25 Euro for handling
  expenses. If the Traveller is entitled to a partial refund after cancelling his reservationion,
  the agency will make a refund within 45 days.
  In the event that the Traveller cancels a reservation for which he/she paid 30% of the
  total booking amount, and the actual cancellation costs exceed the amount already paid
  for the reservation, the Agency reserves the right to charge the actual costs incurred
  which will be calculated in accordance with the Cancellation terms described in Article 9
  of these General Terms and conditions. The Agency will issue an invoice to the Traveller
  which he will be obligated to pay within 14 days of receipt thereof.
  In the event the Traveller must cancel a reservation within 7 days before the beginning
  date of the service, the Agency offers the Traveller the possibility of finding a new
  Traveller/User for the same reservation if possible (this depends on the service provider).
  In that case, the Agency will only charge the actual cost of the passenger change. The
  new reservation holder accepts all the obligations stated in these General Terms and
  Conditions.
  In the event the Traveller does not arrive to the accommodation by midnight on the
  beginning date of the service, without contacting the Agency or the service provider, the
  reservation will be cancelled and the corresponding cancellation fees will be charged
  according to the above mentioned terms. Should the actual costs exceed the amount
  paid for the reservation, the Agency reserves the right to charge the actual costs incurred
  and will send an invoice to the Traveller which he will be obligated to pay within 14 days
  of receipt thereof.
  The Agency is not obligated or responsible for reimbursing the Traveller for the cost of
  his/her travel documents or visas relating to the reservations cancelled by the Traveller.

1. Travel insurance
   The cost of the trip does not include the travel insurance “package”: insurance against
   accidents and illnesses that may occur during the trip, damage or loss of luggage or
   voluntary health insurance. Should the Traveller request additional insurance,
   arrangements can be made directly with the insurance company or at the Agency itself
   wherein the Agency acts only as a mediator. Please read the insurance Terms and
   Conditions carefully before purchase.
   The cost of the trip does not include cancellation insurance. Should the Traveller, during
   the reservation process suspect that due to certain reasons he might cancel his trip the
   agency recommends purchase of cancellation insurance. Cancellation insurance cannot
   be paid for after the reservation has been made, only during the booking process.
   Should the Traveller not have cancellation insurance and is unable to travel the Agency
   reserves the right to refund the Traveller according to the cancellation terms listed in
   Article 9 of this Agreement. In the event of a reservation cancellation, visa application
   costs and other travel document costs are non-refundable even if the Traveller has
   cancellation insurance. If the Traveller has a cancellation insurance policy, the Traveller
   must file all claims with the insurance company which issued the policy, while the Agency
   is obligated to provide all necessary documentation relating to the claim and the
   reservation in question. All other insurance terms and conditions are enclosed with the
   insurance policy and the Agency recommends that Travellers read them more carefully.
2. Luggage/baggage
   Each Traveller is responsible for lost, damaged and/or stolen property left unsupervised.
   The Agency is not responsible for lost, damaged or stolen luggage, nor for stolen
   luggage or valuables kept in the accommodation unit (renting a safe if possible or buying
   an insurance package which would include luggage insurance is recommended). Lost or
   stolen luggage is to be reported to the accommodation service provider or to the relevant
   police station.
3. The Agency’s right to changes and cancellations
   The Agency reserves the right to make changes of reservations in the event of
   circumstances which cannot be predicted, avoided or eliminated (see Article 2). A
   reserved accommodation unit can only be changed with prior notification to the Traveller
   for an accommodation unit of the same category or of a higher category and at the price
   at which the Traveller confirmed the reservation. If the replacement accommodation is
   only possible in a higher-category unit where the price is 15% higher than the price of the
   paid reservation, the Agency reserves the right to charge the Traveller for the difference
   in agreement with the Traveller. In the event a replacement accommodation unit cannot
   be arranged, the Agency reserves the right to cancel the reservation and notify the
   Traveller prior to the beginning of the service and guarantees a full refund of the paid
   amount. If the Agency cancels a reservation, the Traveller is not entitled to any
   compensation from the Agency and the Agency is only obligated to refund the amount
   paid to the Agency’s account. If an adequate replacement unit is not available on the day
   of the commencement of the service, the Agency will make an effort to provide the
   Traveller with information on possible alternative arrangements which are not a part of
   the Agency’s offer and will refund the Traveller with the full amount paid for the
   reservation.
4. Handling/filing complaints
   Each Traveller – reservation holder has a right to file a complaint if the paid services wes
   not provided. If the services provided are not satisfactory, the passenger is required to
   immediately notify the Agency about the inadequate service and file a complaint on the
   day of his/her arrival at the location to the service provider and to inform the Agency
   office by email at info@gotoadria.com or by phone at +385 (0) 91 787 0030 or +385 (0)
   91 787 0030 .The Traveller is obligated to cooperate with the Agency representative as
   well as with the service provider in a well-intentioned manner so that the cause of the
   complaint can be resolved. If upon arrival the Traveller is not satisfied with the state of
   the accommodation and leaves the accommodation on his own initiative and finds
   another accommodation without giving the agency a chance to resolve the issue, correct
   the cause of the discontent, or find another accommdoation for the Traveller, the
   Traveller does not have a right to request a refund or make a claim for compensation,
   regardless of the fact that his/her reasons were justified or not.
   Should the Traveller accept the proposed solution which corresponds with the service
   rendered on the spot, the Agency will not take additional complaints into consideration or
   respond to them.
   If the problem is not resolved on the spot following an intervention, the Traveller is
   obligated to submit a written complaint along with supporting documents as well as any
   photographs to support the complaint to the agency by e-mail at info@gotoadria.com or
   by post mail no later than 8 days following the return of the Traveller from his/her trip.
   The Agency shall only take into consideration fully documented complaints which are
   received within the 8-day deadline.
   The agency is obligated to make a written solution to the complaint within 14 days of
   receipt of the written complaint. The agency can postpone the deadline in order to collect
   the evidence and check the claim quotes with the service provider but not for more than
   14 days. The agency will take into consideration only those claims whose cause could
   not be resolved on the spot.
   Until a decision has been made by the Agency, in other words for the duration of the
   14/28 days after the complaint has been filed, the Traveller relinquishes the right to
   involve a third party, the arbitration of the UHPA or other institutions, publicly disclosing
   information as well as filing suit. The highest amount of compensation per complaint can
   amount to the complaint portion of the service and cannot encompass the used portion of
   the service or the total amount of the service. The law of tourism excludes the Traveller’s
   right to be compensated for ideal damages.
   If the Traveller is not satisfied with the answer from the organizer, and has used services
   from an agency that is a member of UHPA and complined with the above mentioned
   guidelines for the implementation process of the complaint, the Traveller can appeal to
   arbitrage UHPA. In accordance with the Rules of Arbitration, the entire process should
   be completed within a month . During this process the organizer will either agree on the
   damages or the Traveller will with a small fee, learn that even in court, to which the
   Traveller can still appeal, there is almost no chance of winning the lawsuite.
   The Agency cannot be held responsible for climate conditions, cleanliness, and the
   temperature of the sea, nor for other similar situations and events which can result in the
   dissatisfaction of Travellers and are not a direct result of the accommodation unit (for
   example, bad weather, improperly maintained beaches, crowds, lost or stolen property
   and such).
   If the Traveller decides to book the special LAST MINUTE deal, then he accepts all risks
   of such travel. These journeys include uncertainty of facts upon which the agency can
   not influence, and the Traveller primarily due to the price accepted such a trip and
   therefore has no right of complaint to the agency.
5. Personal information security
   The Traveller provides personal information of his/her own free will. Personal information
   is required for processing requested services. The same information shall be used for
   inter-communication. The Agency is under obligation that the personal information of the
   Traveller will not be taken out of the country or given to a third party except for the
   purpose of carrying out requested services. The personal information will be kept in a
   database in accordance with the Management’s decision on the method used for
   collecting, processing and securing personal information. With the acceptance of these
   General Terms, the Traveller gives permission for his/her personal information to be
   used for promotional offers of the Agency.
6. Note
   Paying a deposit or payment in full signifies that the Traveller fully comprehends and
   accepts the aforementioned terms. Voditelj poslovnice: Ivan Perkuslc
7. Court jurisdiction
   The Traveler and the Agency will aim to settle possible law suits in the application of this
   Agreement and if an agreement cannot be reached the issue will become subject to the
   decision of the Makarska Court jurisdiction, under the authority of the laws of the
   Republic of Croatia.

08.02.2021 by GoToAdria

IBB company for travel agency services, hereinafter referred to as a IBB.

By using the website www.istria-accommodations.eu sending an e-mail or contacting our company by phone in order for request an inquiry or book the accommodation, you confirm and accept the stated conditions. The website is structured and managed in accordance with the laws of the Republic of Croatia.

Subject of the contract

The general conditions of the acommodation services are an integral part of the contract between IBB, as a tourist agency and the Guest who accepts the offered accommodation. All of the above in the general terms and conditions is a legal obligation for guests, as well as for the IBB agency. IBB undertakes to take all prerequisites to provide accurate information to the customers. All information, data and pictures of accommodation capacities are collected from the accommodation owner. Although the data has been taken by the owner of the accommodation facility and IBB assumes no responsibility for errors, negligence, and delays of updating the information.

IBB is tourist agency which provides services of mediation in rental of accommodation units based on contract of mediation in provision of accommodation services signed with the owner of the units and is not the owner of the same. The owner has obliged with the contract with IBB agency to provide true and complete information about the accommodation facility, therefore bears full responsibility to the guest. If, contrary to IBB’s expectations, the accommodation reservation cannot be completed for the reaons beyond IBB’s control, such as the sale of the facility or a breach of the contract by the owner or an unforeseen event, IBB is entitled to cancel the reservation and the agreed amount will be refund to the guest without delay. Alternatively and depending on the guest’s wishes, IBB may offer the guest another accommodation facility.

Reservation and payment terms

During selecting and confirmation availability of the facility, to confirm the reservation it is necessary to pay 30% of the total contracted amount. Advance payment must be paid within 3 days from the confirmation of the availability of the accommodation facility and after the IBB agency receive the payment on account, reservation enterinto force. Until the advance payment of 30% is not realized, the reservation is not secure and the accommodation is available for booking to the other interested parties. The method of payment of the remaining 70% of the total agreed amount, the Guest and the IBB agency will agree during reservation of the facility. If the payment will be made by bank transfer, the remaining amount must be remitted no later than 30 days from the beginning of the rental period. If you agree to pay the remaining amount in cash (at the facility where it is approved), the Guest can pay remaining amount immediately upon arrival and directly to the owner. There is no possibility of electronic payment (credit card) in the accommodation unit. Delay in payment will be considered as a cancellation by the Guest and cancellation costs defined under Cancellation will be charged.

If it is less than 30 days between the day of booking and the starting date of the rental, full amount should be pay immediately.     

During reservation the IBB agency will send the reservation number and the name of the accommodation facility which you have to specify on payment details. If you do not specify the reservation number or the name of the accommodation facility, the IBB agency will not be able to conect payment with your reservation.

People under the age of 18 cannot rent accommodation. The guest must confirm that is at least 18 years old. If it turns out that the group does not have the required average age for accommodation (without children under 12), the stay can be denied without reimbursement.

Cancellation by Guest

If the guest have a plan to cancel the reservation, he is obliged to inform the IBB agency in writing (by e-mail: info@istria-accommodations.eu). The costs of cancelation related to apartments are as follows:

-for cancellation up to 30 days before arrival, 30% of the total amount of the reservation will be charged.

-for cancellation in the period from 30 to 15 days before arrival, 65% of the total amount of the reservation will be charged.

-for cancellation in the period from 15 to 7 days before arrival, 90% of the total amount of the reservation will be charged.

-for cancellation in the period from 7 to the day of arrival, 100% of the total amount of the reservation will be charged.

When canceling reservations of villas with a swimming pool, the IBB agency does not guarantee a refund, but suggests that the guest have possibility to ensure reservation through the insurance company.

Change of reservation

On request of the guest, it is possible to change the reservation in terms of changing the date, facility or name of the person. Any change made no later than 30 days before the date of use of arrival will be charged by HRK 150,00 ( EUR 20,00).

Check in / Check out

Upon arrival at the facility you will be welcome by the host unless otherwise was agreed. The Guest is obliged to hand over his / her travel and personal documents to the owner of the accommodation for the purpose of registeration. Documents should be return immediately after registration and realisation of paymen (if the remain payment is agreed upon arrival). Arrival is required between 4pm and 9pm (local time) and departure by 10am (local time). In case that arrival is not possible until 21:00, the Guest is obliged to inform the owner of the accommodation (or agency), with whom he will arrange to pick up the keys. In case of early departure, the Guest is obliged to pay the amount specified in the binding reservation.

Maximum number of person

Only the number of persons specified in the description of the booked accommodation unit published on the IBB website is allowed to be accommodated in the facility from our offer. The same applies to children, regardless of their age, with the exception of facilities where the description states that it is explicitly allowed to bring another child of up to 4 years without surcharge. The guest is kindly requested to note this fact during reservation proces.

It is also forbidden to set up tents or caravans on the land belonging to the facility.

In case of exceeding the maximum number of person or setting up a tent or caravan on the land of the facility, the owner of the facility may charge a certain fee per person for redundant persons or may remove excess persons from the property, or order the removal of the tent or caravan. In case the guest does not adhere to this order, everyone will be removed from the property, without the possibility of a refund.

House Rules

Each accommodation unit has its own house rules that are displayed in a visible place and available to the Guests. Guests are required to follow the house rules. If the guest doesn’t follow the house rules that can be considered a serious breach of the terms of the lease and in that case, the owner of the accommodation unit and /or the IBB agency have the right to cancel the accommodation lease agreement. The cancellation takes effect immediately, without a notice period, and the Renter, together with all persons staying there is obliged to leave the accommodation unit within 2 (two) hours. The guest has no right to request a refund of the amount paid for accommodation from the owner of the accommodation unit or the IBB agency.

  Noise

In case that the guests disturb area with noise and do not calm down even after the warning, the same can be considered a violation of the terms of the lease agreement in which case the owner and / or IBB are authorized to terminate the lease agreement and the guests undertakes to leave the facility permanently within 2 (two) hours and have no right to ask the owner or the IBB agency to refund the amount of paid accommodation.

  Swimingpool and jacuzzi

Use of the pool and jacuzzi is at guests own risk, and guests are required to abide by the rules of conduct at the pool and jacuzzi.

  Pets

Pets are allowed in certain facilities and written permission for pets is required. In some facilities stay of pets can be aditional charged.If the arrival of pets (dogs) is approved, the same in the yard where other guests or the host are staying must be on a leash and have a muzzle on its snout. If you come with pets without explicit written consent, the stay can be denied free of charge. Neither IBB nor the owner of the accommodation is responsible for possible illness, injury or death of pets during their stay.

Group of young (up to 26 years old)

If it is determined on the spot that a group of young / young adults came to the facility where this is not allowed, which is clearly indicated in the description of the facility on the website, special conditions for such groups will apply.

The amount of the deposit is increased to 150.- € per person – payable exclusively in cash on the spot.

Guests are required to strictly adhere to the house rules whic can be find in each of the facilities from our offer with special emphasis on the prohibition of loud celebrations and the release of loud music throughout the day and night. We can deliver house rules to guests at their request.

In case of non-compliance with the stated rules, the owner of the house will warn the guests once. In the event that guests continue to violate the house rules or their behavior causes material damage to the facility, the owner has the right to deny guests further accommodation without refund of the deposit paid and the amount paid for accommodation.

Deposit

The guests are obliged to leave a cash deposit upon arrival at the accommodation unit as an instrument of insurance for any damages. The amount of the deposit that is required to be paid to the owner of the accommodation will be mentioneed in the written confirmation of the reservation. The deposit serves as an instrument of insurance to the owner of the accommodation for damages committed in the accommodation unit and the owner of the accommodation unit has the right to cover the damage from the deposit. In case that the damage caused is a bigger than the amount of the deposit, the Guests are obliged to pay the full amount of damage to the owner of the accommodation. If no damage has been done in the accommodation unit, the owner of the accommodation is obliged to return the amount of the deposit to the Guest upon handover of the keys upon the departure of the Guest. Please secure the deposit amount upon arrival at the accommodation unit. Otherwise, entry to the accommodation unit may be delayed until you secure a deposit.

Damage caused by guests

 The guest undertakes to take responsibly towards the rented accommodation facility. The guest is obliged to leave the object in the condition in which it was found. For any damage caused, the guest is directly responsible to the owner. If the guest causes damage, the owner can collect it from the deposit and if the deposit is not sufficient to cover the damage, the guest undertakes to pay the owner the difference up to the full amount of the damage. Intentional damage of the property or breach of public order is considered as violation of the provisions of the Lease Agreement in which case the owner and / or IBB are alloved to terminate the Lease Agreement which enters into force immediately, (without notice) and the guests have 2 hours to leave the facility  and have no right to ask the owner or the agency to refund the amount of paid accommodation.

The guest undertakes to immediately report any damage to the building or property around the building during the rental period to the owner. Upon departure of the guest, and before handing over of the keys, the guest undertakes to check the facility with the owner. In case no damage has been done, the owner of the facility is obliged to return deposit to the guest. Damage can also be considered the need for additional cleaning due to a particularly poor condition in which the guest returned the object to the owner, and the owner of the object has the right to collect the damage from the damage deposit.

Right of access

Representatives of the IBB agency or the accommodation owner have the right to access the accommodation unit at any time. The owner of the accommodation or the IBB agency will try to inform the Guest before their visits.

Obligations and responsibilities

Other obligations of the guest

During the stay obligation of the guests is to use the property and equipment of the owner of the facility with full responsibility. In addition, guests are obliged to adjust their behavior in a way that does not disturb other guests, neighbors and hosts. In case that the guest does not comply with the house rules even after the warning, they lose the right on reserved accommodation and are obliged to leave it without refund. Any damage and defects caused by the guests or institutions should be reported immediately to the host or agency. On that way, damages and shortcomings will be removed immediately without compromising the quality of the stay. The guest is responsible for the loss or damage caused only in the case when he can not prove that he is not responsible for it. The same applies if the accommodation unit cannot be handed over for use to the next guest due to damage, dirty or lack of equipment. The owner of the facility will collect the loss or damage from the guest on the spot.

IBB liabilities

IBB undertakes to make available to the guest, on his own name or on behalf of the host, in reserved period a tidy and clean accommodation unit equipped in accordance with the description. In case that the accommodation unit does not match the description according to reservation IBB will do everything to eliminate the observed failure, ie provide the guest with appropriate replacement accommodation of equal value. In case that this is not possible, is not achieved within a reasonable time or if the guest refuses to accept the offered alternative accommodation IBB will reimburse to the guest for any form of impairment, if it is indisputably determined that it is responsible for it. IBB’s legal liability is limited to the total price of the accommodation (whereby the claim of all persons involved is paid together) and does not include personal damages and losses such as material and monetary losses. IBB will not be held liable if the loss or damage can be attributed to the following causes:

– Actions or omissions by the guest or his companions;

– Unforeseeable or unavoidable omissions by a third party not involved in the provision of the services specified in the reservation;

– Force majeure (strike, war, monetary crisis, political or social unrest, illness, quarantine or any event, or

  unexpected conditions beyond it control)

– Use of swimming pools, children’s playgrounds, sports facilities of all kinds (eg karting, jet skiing, horseback riding,

  rental and driving of motorcycles, scooters and other vehicles, diving, swimming, falls from the edge of the pool, sliding on wet tiles or stairs, etc.). The use of these and such facilities is the sole responsibility of the guest;

– Damage and loss due to burglary.

The above conditions apply equally to non-contractual obligations.

Neither the agency nor the owner of the accommodation is responsible for the death or injury of any member of the Tenants group, or any other person in the accommodation unit.

Force majeure

In case of force majeure such as war, earthquake, pandemic, flood, fire, the guest is entitled to a refund of funds paid less administrative costs that may amount to max. 10% of the total contracted amount. The party invoking the above circumstances must, at the request of the other party, provide authentic evidence of their actions.

In case of force majeure when the guest has already entered the facility, the agency does not undertake a refund, but the eventual refund depends on the good will of the owner of the facility.

Protection of personal data

The guest provides personal data (name and surname, address of residence, telephone number and e-mail address) voluntarily. The personal data of the guest are needed in the process of realization of the requested services and will be used for further mutual communication (eg informative offer, binding offer / reservation, payment instructions, notifications on closed payment and notifications on delivery of travel documents).

IBB undertakes not to provide personal data from the country or to provide a third party, except for partners involved in the implementation of the contracted services (accommodation service provider).

Jurisdiction of the court

The contracting parties undertake to try to resolve them amicably in the event of a dispute. If they fail to do so, the jurisdiction of the Municipal Court in Pula is agreed and the laws of the Republic of Croatia apply.

IBB obrt za usluge turističke agencije
Kašćuni 2, 52100 Pula, Croatia
OIB: 98820428274 , MB: 98209116

General terms

INTRODUCTION

The subject of this contract is the settlement of relations between the travel agency Luxistria Rent, Partizanska 6A, Poreč, OIB: 85639407715, e mail: info@luxistria.com (hereinafter referred to as Luxistria) on its name and on behalf of the contractual lessor on the one side, and for the accomodation user (hereinafter the guest) on the other side, during the process of booking accommodation from the offer of the web page: www.villsy.com

The Luxistria travel agency provides accommodation services according to the published information, as well as according to the description and schedule in accordance with the confirmed reservation. By paying an advance for the reservation of the selected property in the requested period, you unconditionally accept these General Terms and Conditions. Luxistria reserves the right to change these General Terms and Conditions, which will be published on the Luxistria website www.villsy.com, and which will come into force on the day of publication. 

BOOKING AND PAYMENT

Regardless of whether the reservation has been made directly by the guest, or through a partner agency, upon receiving confirmation of reservation the guest/agency has to make an advance payment of 30 % within the next 5 days, thus definitely confirming the booking. The balance of the full amount has to be paid at least 30-60 days before arrival (depends of objects) and starting of using the reserved service. For reservations made within 30 days before arrival the total amount of reservation must be paid in the next 48 hours. Payment of reservations made within 30 days before arival must be reconfirmed by written confirmation (e-mail) of the made payment. Luxistria will send to each guest the confirmation of the received payment with all necessary further details. 

PRICE OF ACCOMMODATION

The price of accommodation includes the basic service as described in the booked accommodation unit. Special services are those not included in the price of accommodation (in accommodation unit description indicated by “services upon agreement" or “additional services" available if arranged in advance); therefore the customer pays for them separately. These services must be requested at the time of booking.

Confirmed price of accommodation is given in kuna and will be charged according to the foreign exchange rate of our bank on the charge date. Luxistria agency reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, Luxistria agency guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Luxistria agency is required to inform the customer.

If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.

CATEGORIZATION AND SERVICE DESCRIPTION

The offered accommodation units are described in accordance with the official categorization of the proper authority, as well as the actual state of the unit at the time of its publication. The standards of the accommodation, food, services and the like vary depending on the destination/country and are not subject to comparison. The information provided to the Traveller at the point of sale does not obligate the Agency any more than the information stated on the web pages of www.villsy.com or in the catalogue or other printed materials of the Agency.

LUXISTRIA AGENCY RIGHT TO CHANGES AND CANCELLATION

Luxistria agency reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.

Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 10% or more than the initially booked accommodation, Luxistria agency reserves the right to charge the price difference upon consulting the customer.

In cases where substitute accommodation for paid accommodation is not available, Luxistria agency reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount.

Should an adequate substitute accommodation not be available on the day of arrival, will provide information on available accommodation that is not included in Luxistria agency offer and guarantees the refund of the complete paid amount.

CUSTOMER’S RIGHT TO CHANGES AND CANCELLATION

Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 30 days prior to the arrival date. The first change to the reservation is free of charge, unless it entails further expenses for Luxistria agency. Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 30 days of the arrival date or during use of the accommodation unit.

In case of cancellation of fixed confirmed private accommodation reservation, the date of receipt of the written cancellation is used to calculate cancellation costs as follows:

Payment: 30% of the reservation amount is charged at the time of booking and the balance is charged at least 60 days before the arrival.

If guest wants to cancel the resevation the following applies:

• Reservation cancellations notified 30 or more days before arrival: 30 % of the total reservation cost is charged
• Reservation cancellations  between 59 days and on the arrival day or NO SHOW: 100 % of the total reservation cost is charged.

Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed Luxistria agency or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above. Should the real costs exceed the above stated costs, Luxistria Rent reserves the right to charge the difference. Should the customer find a replacement for the cancelled reservation, Luxistria agency will only charge the real costs caused by the replacement.

LUXISTRIA AGENCY OBLIGATIONS

It is Luxistria agency obligation to take care of provided services, hosts, and customers’ interests and rights according to accepted customs and practices in tourism. Luxistria agency will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.

CUSTOMER’S OBLIGATIONS

The customer is required:

to have valid travel documents,

to obey customs regulations and currency exchange regulations of the country where the destination is located,

to obey house rules in accommodation units and to have good relations with the host,

to produce the confirmation of payment (voucher received by mail or email) upon arrival,

the customer is obligated to check whether a visa is necessary for the country where the destination is located or for neighboring countries.

Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.

By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.

LUGGAGE

Luxistria agency is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit. Lost luggage or stolen goods should be reported to the host and the local police department.

COMPLAINTS

Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint or coming directly to our office. Every customer is entitled to file a complaint if the paid service is not provided. Every customer – reservation holder, files a separate complaint.

If the guest does not make a complaint on the spot, he/she does not have a right to be refunded.

Furthermore, the guest is required to cooperate with Luxistria agency representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, Luxistria agency is not required to accept any further complaints referring to this service (if there is an appropriate alternative in the same accommodation building, the guest is required to accept it).

The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to Luxistria Poreč and cannot include services already provided. With this the guest’s right to an ideal compensation of damages has been excluded.

Luxistria agency cannot be responsible for the weather conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the guest.

PERSONAL INFORMATION SECURITY

The Traveller provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. Luxistria agency is under obligation that the personal information of the Traveller will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The exception of passing on personal information to third parties refers to cancellation insurance or insurance against accidents and illness, insurance of lost luggage and health insurance for the duration of the trip both locally and abroad. Should the Traveller request insurance, the personal information of the Traveller will be passed on to the insurance company. The personal information will be kept in a database in accordance with the Management’s decision on the method used for collecting, processing and securing personal information.

NOTE

Putting down a deposit, in other words, payment in full signifies that the Traveller fully comprehends and accepts the aforementioned terms.

These General Terms and travel regulations override all former terms and travel regulations.

DISCOUNTS

In the event of simultaneous offers, discounts cannot be combined. Discounts do not apply to last minute offers.

PROTECTION OF PERSONAL DATA

The Luxistria agency user provides personal information voluntarily. The personal information of the guests is requested in the process of realization of the requested service and will be used for further mutual communication (for example, letter of intent, payment instructions, notices of delivery of the service).

The Luxistria agency agrees that the user’s personal data will not be disclosed out of the country or transferred to third parties, with the exception of the partners involved in the implementation of the contractual service (eg. accommodation, airline, carrier).

The user’s personal data will be stored in the database, according to the decision of the director on how to collect, process and store personal data.

COURT JURISDICTION

The Traveller and the Luxistria agency will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Poreč Court jurisdiction, under the authority of the laws of the Republic of Croatia.

Poreč, 2.4.2022

TERMS AND CONDITIONS OF CROATIA TOURS MAKARSKA d.o.o.

1. GENERAL

CROATIA TOURS MAKARSKA d.o.o. is a travel agency (hereinafter: CROATIA TOURS) that performs mediation, presentation, sales and other specialized agency work in the rental of private real estate, such as: for example: villas, holiday homes and apartments with or without swimming pools. CROATIA TOURS concludes agency contracts for the provision of accommodation services directly with renters in order to provide their guests with the highest level of service. All advertised properties are under contract with CROATIA TOURS and all have permits issued by competent state authorities. All listed photos, descriptions and private property information are correct.

2. INTRODUCTION

The rental agreement that you enter into with CROATIA TOURS as an intermediary is actually concluded by you as the lessee (hereinafter: guest) with the owner of the holiday villa (hereinafter: real estate) as lessor (hereinafter: owner). CROATIA TOURS acts exclusively as an agent and is only responsible as an agent. By paying the advance payment for the reservation of the selected property at the desired date, you unconditionally accept these General Terms and Conditions. CROATIA  TOURS reserves the right to change these General Terms and Conditions, which will be published on the CROATIA TOURS website: www.croatiatours-villas.com  which will take effect on the day of publication. After CROATIA TOURS receives the advance payment of the reservation, it sends the guest a written confirmation of the reservation of the object (hereinafter: confirmation) which contains the exact location of the property. Written confirmation of the reservation in addition to these General Terms and Conditions concludes the rental agreement between the guest as lessee and the owner as lessor. The guest must be at least 18 years old on the day of booking the villa.

3. PRICES AND PAYMENT

Unless otherwise stated, all prices are in euros per facility per day. The reservation is binding and an advance payment of 10% of the agreed accommodation price is required when making the reservation. Then the reservation is confirmed, a contract is concluded with the owner and these general conditions are accepted, which are an integral part of the rental contract. After the completion of the reservation and payment process, CROATIA TOURS sends a written confirmation of the reservation by e-mail, which contains all the necessary information about the accommodation and, together with these General Terms and Conditions, forms a rental agreement concluded with the owner through the CROATIA TOURS agency. The rental agreement is considered concluded at the moment when CROATIA TOURS receives the advance payment. In the event that the payment is not made within 3 (three) days from the day of the reservation, the rental agreement is considered terminated and CROATIA TOURS has the right to conclude a new rental agreement with another guest without special notification to the guest. The costs of water, gas, electricity and internet, as well as bed linen, towels, tea towels, final cleaning of the interior, maintenance of the pool and outdoor area, residence registration and residence tax, and VAT are included in the rent. price of accommodation. Accepted payment methods for prepayment are credit cards (Master Card, Visa and Maestro) and bank transfer. The amount debited from our credit card is in euros (EUR). If your credit card contains a different currency, the company that issued your credit card will convert it to euros. Due to this change, there may be minor differences between the price displayed on our website and the price charged to your credit card. After the reservation has been made, the guest has 24 hours to cancel the reservation without paying a fee. When paying by bank transfer, the debit is made in euros and there is no possibility of exchange rate differences. CROATIA TOURS is not responsible for exchange rate differences or fees charged by other banking institutions. For the final payment (90% of the agreed accommodation price), the same payment methods as advance payments are allowed. Payment by credit card and bank transfer must be made no later than 42 days before arrival at the accommodation so that CROATIA TOURS has enough time to forward the payment to the owner. Upon receipt of the final payment, CROATIA TOURS will send a written confirmation by e-mail with all the necessary contact information and the names and ages of all passengers. In case of cancellation of the reservation, all payments to CROATIA TOURS are non-refundable, as CROATIA TOURS forwards the payments to the owners in accordance with the agreement with the owners. We recommend that the guest contact their own insurance company for travel insurance that covers the risk of trip cancellation.

3.1. Reservations made 42 or more days before the start of the rental period

For reservations made 42 or more days before the start of the rental period, the following conditions apply: a) An advance payment of 10% of the total agreed accommodation price must be received by CROATIA TOURS within 2 (two) days from the day of payment if bank transfer is selected transfer. If the payment method by credit card is selected, an advance payment of 10% of the total agreed accommodation price is due IMMEDIATELY. b) The balance of 90% of the total contracted accommodation price must be paid no later than 42 (forty-two) days before the start of the rental if payment is made by credit card or bank transfer. If payment in cash is chosen (in facilities where this option is allowed, indicated on the CROATIA TOURS website), the remaining 90% is due and paid immediately upon the guest’s arrival, and the rest is paid immediately directly to the owner. There is no possibility of electronic payment (card) in the facility.

3.2. Reservations made 42 or less days before the start of the rental period

For reservations made 42 or less days before the start of the rental period, the following conditions apply: a) The total rental amount is due IMMEDIATELY for payment by credit card and bank transfer. b) In the event that the guest decides to pay part of the agreed accommodation price in cash (for facilities where this option is allowed, indicated on the CROATIA TOURS website), a 10% advance payment will be made from the agreed total price. the accommodation price is due IMMEDIATELY, and the rest of 90% is due immediately upon the guest’s arrival, and the guest is obliged to pay the rest immediately directly to the owner. There is no possibility of electronic payment (card) in the facility.

3.3. Non-compliance with payment deadlines

The guest is obliged to make payments within the deadline and in the manner described in this point of the General Terms and Conditions. If the Guest does not respect the given deadlines, such behavior will be considered a serious breach of contractual obligations and the rental agreement will be considered terminated without prior notice, and CROATIA TOURS will not be obliged to inform the Guest about this. CROATIA TOURS is not obligated, but in accordance with its business policy since 2014, in order to express special gratitude to the guests, if possible, we can send the guest a message reminding them of the payment obligation with an appropriate deadline for fulfillment before the termination of the contract. The payment made to CROATIA TOURS will not be returned to the guest after the termination of the contract.

4. CANCELLATION AND CHANGES

The concluded rental agreement can only be terminated in writing (by e-mail). Cancellation is effective only from the day CROATIA TOURS receives such cancellation notice and only under the terms of this clause. In the event of termination of the rental agreement, all payments received will remain until the date of termination and the guest will not be entitled to a refund. CROATIA TOURS recommends guests to take out their own travel insurance that covers the risk of trip cancellation. If the guest can find another guest as a replacement within the same period, at the same price and under the same conditions, CROATIA TOURS will transfer the rental contract to the new guest immediately after receiving all the necessary information about the new guest in written form, and it will be sent to him/her written confirmation of this. CROATIA TOURS retains the already received amounts of the accommodation price according to the assigned contract, and the new guest is obliged to pay the remaining amount up to the total price of the accommodation depending on the previously selected payment method that is part of the contract. Additional changes to the property are not possible and all payments received remain withheld, since CROATIA TOURS as an intermediary has an agency agreement on the provision of accommodation services with the owners of various natural and legal persons, and invoicing is issued per reservation, a fee is paid and the money is paid to the owner. In case the property is not available for rent due to force majeure such as earthquake, flood, fire, etc. CROATIA TOURS and the owner are not responsible for canceled reservations. If possible, the guest will be offered alternative accommodation or a refund of the money paid until then.

5. START OF THE LEASE

The time of arrival and departure stated in the confirmation is immutable and the guest must adhere to it. The confirmation contains information about the time when the property is ready for arrival. In case of early arrival, the guest cannot take over the accommodation before the arrival time specified in the confirmation. The keys must be with the owner or the owner of the key located in the building. The keys will only be handed over when the full rental price is paid. Check-out from the accommodation must always be no later than 10 o’clock on the day of departure. The guest is obliged to return the keys to the owner or owner of the key. In case of later departure than agreed, the Guest is obliged to pay the Owner all additional costs incurred by the Owner, and the Owner will charge them directly to the Guest on the spot.

6. PROPERTY

6.1. Number of guests

The number of persons accommodated in the accommodation and associated premises may not at any time be greater than that specified in the confirmation. This number of people includes children, regardless of their age. Children up to one year old are excluded in case of announcement of arrival. At the guest’s request, the number of people can be increased up to the maximum capacity no later than 3 (three) days before arrival. The requested change of guest number must be sent in writing by email directly to CROATIA TOURS contact@croatiatours-villas.com. After the start of the rental contract, the guest is obliged to announce in advance all visitors who will visit him. The total number of people on or around the property, including guests and visitors must not exceed the maximum number of guests allowed without special permission from the owner. If more people than the maximum allowed number remain in the facility or in the possession of the facility without the permission of the owner, the owner and/or CROATIA TOURS reserve the right to terminate the valid rental agreement without prior notice. The guest is obliged to do so and permanently leave the accommodation together with all persons staying in it within 2 (two) hours and has no right to demand a refund of the amount paid for the accommodation from the owner or CROATIA TOURS.

6.2. Youth groups

If the guests are under 25 years of age, they must immediately inform CROATIA TOURS of the exact number of guests and their age when making the reservation. In this case, an additional deposit may be required to insure the property against damage. CROATIA TOURS and the owner reserve the right to refuse groups of guests under the age of 25 if CROATIA TOURS has not been informed of their arrival, in which case the guests will not be entitled to a refund of the accommodation price paid.

6.3. Pets

The permit for keeping pets must be marked on the pages of CROATIA TOURS near each accommodation, where pets are allowed under special conditions provided for each accommodation. This must be stated on the website. Any additional charge for pet cleaning costs must be clearly stated on the website near the property. During the reservation process, the guest is required to specify the number of pets and the additional cleaning fee (if applicable) for pets will automatically be added to the rental total. It is not allowed to keep more pets than the number indicated on the certificate. If the guest wants to bring more than 2 (two) pets, it is necessary to additionally contact CROATIA TOURS. It is not allowed to keep more than 2 (two) pets in one accommodation without written approval. Pet owners are responsible for cleaning up pet waste after their pet and pets are not allowed to sit on furniture at any time. Any trace of a pet’s presence on the furniture can lead to additional cleaning costs. All pets must be vaccinated against rabies and all other diseases in accordance with current regulations. Guests are advised to take appropriate preventive measures to protect their pets from common diseases. Keeping pets in the accommodation is the sole responsibility of the guest. The owners and CROATIA TOURS do not assume responsibility for possible illnesses or injuries that pets may suffer during their stay. The entry of pets into the swimming pools is strictly prohibited. Some accommodations do not allow pets. However, neither the owner nor CROATIA TOURS can guarantee that there were no pets in the house before or that the owner has no pets. CROATIA TOURS assumes no responsibility for allergic reactions of guests that may occur in any facility. If the guest brings a pet that has not been announced, the owner and/or CROATIA TOURS reserve the right to immediately terminate the valid rental agreement without prior notice, and the guest is obliged to permanently leave the accommodation within 2 (two) hours with all persons staying there and has no right demand a refund of the paid accommodation price from the owner or CROATIA TOURS.

6.4. Newly built real estate

When reserving newly built plots, the guest must be aware that it may happen that there is not enough time in the garden for the growth of grass, plants, flowers or other horticulture. Also, there is a possibility that the interior furniture and equipment may differ from the photos in the event that 3D photos were provided during the reservation.

6.5. Noise

There is a possibility that guests may suddenly hear noise in the area of ​​the facility caused by construction, traffic or the like. Neither the owner nor CROATIA TOURS can be held responsible for the mentioned noise. If guests disrupt public order and peace with noise and jokes and do not calm down after a warning, this can be considered a more serious violation of the terms of the rental agreement. In this case, the owner and/or CROATIA TOURS has the right to terminate the lease. Termination of the contract takes effect immediately without prior notice, and the guest is obliged to leave the accommodation together with all persons staying in it within 2 (two) hours and has no right to request a refund of the paid accommodation price from the owner or CROATIA TOURS.

6.6. Swimming pools and whirlpools

The guest is obliged to follow all instructions related to the use of the pool given by the owner or CROATIA TOURS for safety reasons. The guest is responsible in all respects for the use of the pool. Children are not allowed in the pool area without adult supervision. The guest uses the pool at his own risk. If the accommodation is booked outside the summer season, the pool cannot be used. You should consider that the use of hot tubs involves certain health risks and that you use them at your own risk. The water in the hot tubs must not be warm until late in the evening on the day of the guest’s arrival. It is forbidden to stand on the covers of the hydromassage tub. The covers are for insulation, they are not designed or adapted to support a person’s weight and can break easily. If the cover breaks, the guest is obliged to compensate the damage directly to the owner.

6.7. House rules

Each accommodation has its own house rules, which are displayed in a visible place and available to the guest. Guests are obliged to follow the house rules. If the guests do not comply with the house rules, this can be considered a serious violation of the terms of the rental agreement. In this case, the owner and/or CROATIA TOURS have the right to terminate the rental agreement, which takes effect immediately, without prior notice. The guest is obliged to permanently leave the accommodation with all persons staying there within 2 (two) hours. He has no right to request a refund of the paid accommodation price from the owner or from CROATIA TOURS.

7. DAMAGE

The guest is obliged to behave responsibly towards the rented property with appropriate consideration. The guest is obliged to return the property in the condition in which he received it. The guest is responsible directly to the owner for the damage caused. If the deposit does not cover the damage, the guest is obliged to pay the difference up to the total damage directly to the owner. Deliberate damage to property or disturbance of public order and peace is considered a more serious violation of the terms of the rental agreement. In this case, the owner and/or CROATIA TOURS have the right to terminate the rental agreement, which takes effect immediately, without prior notice. The guest is obliged to permanently leave the accommodation together with all persons staying in it within 2 (two) hours, and has no right to request a refund of the paid accommodation price from the owner or CROATIA TOURS. The guest is obliged to immediately notify the owner of any damage to the property or in the area around the property during the rental period. When the guest leaves, and before returning the keys, the guest is obliged to check the accommodation and the surroundings with the owner. If no damage has occurred, the Owner is obliged to return the deposit from point 8 of these Terms and Conditions to the Guest. It may also be considered that any damage caused by a particularly poor condition in which the Guest returned the Property to the Owner will require additional cleaning, and the Owner will be entitled to use a security deposit to cover this damage or an immediate payment request. CROATIA TOURS is not responsible for damage caused by the owner or guest if they do not want to return the deposit. All possible disputes between the owner and the guest will be resolved by themselves without CROATIA TOURS.

8. DAMAGE DEPOSIT

When arriving at the accommodation, the guest is obliged to leave a deposit in cash for possible damage insurance. The deposit that the guest must pay to the owner upon arrival must be specified in the written confirmation of the reservation. The deposit serves the owner as insurance for property damage, and the owner has the right to settle the damage from the deposit. If the damage is greater than the deposited amount, the guest is obliged to compensate the owner for the entire amount of the damage. If the property is not damaged, the owner is obliged to return the deposited amount to the guest when picking up the keys upon the guest’s departure.

9. ADDITIONAL SERVICES

9.1. phone

The use of the telephone is not included in the accommodation price, but can be arranged directly with the owner if possible. The method of calculating telephone usage is subject to agreement between the Guest and the Renter. If the use of the telephone is contracted as an additional service, the Owner has the right to require the Guest to pay a larger deposit according to point 8 of these Terms and Conditions than the deposit specified in the confirmation.

9.2. Other additional services

If the guest has special requests that are not included in the room price (such as a cook, waiter, special food, etc.), they will be fulfilled by the owner or a third party, if possible. Additional services must be announced in advance by e-mail so that they can be performed as efficiently as possible, if possible. CROATIA TOURS does not provide or charge for additional services, but only helps in their organization, and CROATIA TOURS cannot be responsible for the quality of third party services.

10. DAMAGES, COMPLAINTS AND REMEDIES

If, when taking over the property, the guest notices inadequate cleaning, damage or other irregularities on the property or has any other complaints, he is obliged to file a complaint immediately, and no later than within 24 hours. Complaints related to cleaning are given immediately. The objection is submitted directly to the owner or his authorized representative. If the complaint is not resolved satisfactorily for the Guest, the Guest must contact CROATIA TOURS directly by phone or e-mail in order to resolve the complaint in a satisfactory manner. Written complaints are sent to the e-mail address: contact@croatiatoursvillas.com. The guest’s obligation is to try to avoid the occurrence of damage or its prolongation and to try to reduce losses for the owner. In case of submitting a complaint, the Guest is obliged to give the Owner an appropriate deadline for resolving the complaint. CROATIA TOURS checked the condition of the property when concluding the contract with the owner and is not responsible for any additional deviations from the information provided on the website. The departure of the guest from the accommodation before the end of the stipulated rental period and without prior notice and agreement with CROATIA TOURS is at the risk and expense of the guest and CROATIA TOURS assumes no responsibility. If the guest does not leave the owner an appropriate deadline for eliminating irregularities related to repairing the damage or moving to another property, he loses the right to do so and in that case he cannot terminate the concluded rental agreement. The owner is liable to the guest only for possible direct damage to things. Neither CROATIA TOURS nor the owner can be held responsible for any form of non-material damage in the form of violation of personal rights.

11. CHARACTERISTICS OF TECHNICAL EQUIPMENT

The facilities contain all the necessary appliances, technical devices and other amenities that guarantee a pleasant stay for the guest. The owner is obliged to ensure the correct operation of all devices in the accommodation. In the event of a breakdown or failure of any equipment, the Guest is obliged to inform the Owner and/or CROATIA TOURS of the situation, so that CROATIA TOURS requests the Owner to organize repairs and eliminate the defect as quickly as possible. The owner is obliged to correct the reported error within an appropriate period. The owner is directly responsible to the guest for errors, and CROATIA TOURS will do its best to repair or eliminate errors or other irregularities as soon as possible.

12. CROATIA TOURS AS AN AGENT

CROATIA TOURS is a travel agency that provides real estate rental agency services based on an agency contract concluded with the owners for the provision of accommodation services and is not their owner. In the contract with CROATIA TOURS, the owner undertakes to provide true and complete information about the property and therefore assumes full responsibility towards the guest. Contrary to the expectations of CROATIA TOURS, the accommodation reservation cannot be made for reasons beyond the control of CROATIA TOURS, such as: due to sale by court order or due to serious breach of contract by the owner or similar, CROATIA TOURS has the right to cancel the reservation and the contracted amount that the guest has already paid will be immediately returned to him. Alternatively, based on the Guest’s selection, CROATIA TOURS can offer the Guest another, similar accommodation at the same price.

13. GOOD DEED

In the event that the concluded rental agreement cannot be fulfilled or its fulfillment is significantly more difficult due to an unforeseeable event (e.g. war, natural disaster, environmental disaster, epidemic, border closure, strike and similar force majeure) at the time of concluding the rental agreement, CROATIA TOURS and the owner can terminate the rental agreement, since neither CROATIA TOURS nor the owner can be held responsible in the above cases.

14. FINAL DIRECTIVES AND JURISDICTION

CROATIA TOURS is not responsible for photographic and printing errors in the written confirmation. CROATIA TOURS transmits all information about real estate on the website and strives to provide the most accurate and up-to-date information it collects from owners. The owner is solely responsible for providing accurate and complete information about the property, and CROATIA TOURS cannot be held responsible for inaccurate, incomplete or false information. Any commercial use of the information published on the website www.croatiatours-villas.com, including partial or complete reproduction, constitutes a violation of copyright and is prohibited by law. In case of violation of any provision of this rental agreement, the owner (after consultation with CROATIA TOURS) and/or CROATIA TOURS are obliged to terminate the valid rental agreement without prior notice, and the guest is obliged to leave the property permanently within 2 (two) hours together with all persons staying there and has no right to request a refund of the paid accommodation price from the owner or CROATIA TOURS. These General Terms and Conditions were drawn up in the Croatian language and translated into German, English and Italian. In case of doubt regarding the interpretation of certain terms in the translation of these General Conditions, the original in the Croatian language is binding. The parties will try to resolve all possible disputes by agreement. In the event of a dispute, the parties agree on the jurisdiction of the competent court in Makarska and the application of Croatian law.

Last update on 10 December 2021

Croatia Tours Makarska d.o.o.
Obala Kralja Tomislava br. 2
Makarska
Tomislav Mihaljević, CEO