{"id":18330,"date":"2024-03-21T14:42:38","date_gmt":"2024-03-21T14:42:38","guid":{"rendered":"https:\/\/villsy.com\/terms\/gotoadria-terms\/"},"modified":"2024-03-21T14:42:38","modified_gmt":"2024-03-21T14:42:38","slug":"gotoadria-terms","status":"publish","type":"terms","link":"https:\/\/villsy.com\/it\/terms\/gotoadria-terms\/","title":{"rendered":"GoToAdria Terms and conditions"},"content":{"rendered":"\n

Terms and conditions of accommodation service<\/h2>\n\n\n\n
  1. General Terms
    These General Terms and travel regulations are a component part of the Agreement, in
    other words the voucher, between Vincere Simul d.o.o., Put Makra 87, 21 300 Makarska,
    ID code: HR-AB-21-060280290 (hereinafter: the Agency) and the travel contractor
    (hereinafter: the Traveller). All the information and terms in the program and these
    General Terms are binding for both the Agency and the Traveller.<\/li>
  2. Offers
    The Agency ensures services according to the information published and valid at the
    time of the reservation confirmation, and according to the description and travel period in
    accordance with confirmed reservations except in circumstances beyond our control
    such as illness of the service provider or his\/her immediate family, outstanding
    circumstances which cannot be foreseen nor eliminated (natural disasters such as
    earthquakes, floods, sanitary disruptions, fires, droughts, wars, strike, terrorist actions
    and limitations issued by the government mobilisation, country exit ban).<\/li>
  3. Reservations and payment
    Inquires and accommodation reservations can be made via e-mail, in writing or in person
    at any of the Agency\u2019s branch offices as well as at the offices of our partner travel
    agencies. By confirming a reservation, the Traveller confirms that he\/she is aware of the
    General Terms and conditions of the travel services and fully comprehends and accepts
    these terms which are binding for both the Traveller and the Agency.
    The Agency provides the Traveller with the appropriate materials in electronic form,
    presenting all relevant information regarding the trip, and provides or points out the
    general terms and conditions of the trip which are an integral part of this Agreement, as
    well as offers a travel insurance package. The Traveller is obligated to provide any
    information required for the reservation process. A deposit is required depending on the
    chosen payment method. The balance payment is due at least 30 days before arrival
    unless otherwise specified upon booking confirmation.
    Note for payments made from abroad \u2013 This method of payment refers exclusively to
    foreign clients. It is necessary to transfer the value of the reservation to the foreign
    account of the agency. The payers and recipients bank transfer fees are covered entirely
    by the client.
    The service provider reserves the right to withhold service to the Traveller if the Traveller
    brings a pet to the accommodation without previously notifiying the Agency or the service
    provider. In this case, the Agency is not obligated to accept complaints made by the
    Traveller on the quality of the booked accommodation or services.
    Promotions and discounts cannot be aggregated with each other or combined. Each
    reservation can contain only one discount.<\/li>
  4. Sojourn tax
    According to the Law on sojourn tax of the Republic of Croatia, if stated on the invoice,
    the Traveller is obligated to pay the sojourn tax along with his\/her accommodation
    payment.<\/li>
  5. Rates
    The price of the service includes the basic service as described in the price list for the
    reserved accommodation unit. Special or extra services are those services which are not
    included in the base price of the accommodation (marked \u201con request\u201d in the description
    of the accommodation unit or Price List\/Rates or additional services that are available
    through prior notification and additional payment) and as such are to be paid by the
    Traveller along with the reservation amount or at the spot, as indicated in our offer.
    Special and extra services\/requests must be requested or announced during the
    reservation process.
    The average cost of electricity, water and gas is included in the price of the
    accommodation as are all the sheets and bedding items, final cleaning and other added
    services which are noted in the description of each accommodation unit. The Traveller is
    obligated to leave the premises clean and tidy before departure, regardless of the final
    cleaning charge set by the proprietor. Final cleaning includes washing and stacking of
    dishes, trash removal and sweeping all the rooms in the accommodation unit so that the
    accommodation unit is left neat and tidy. You should also bring the toilet paper (apart
    from when you\u2019re staying at a hotel).
    The service rates are stated in Euros. The Agency reserves the right to change the
    published rates. Travellers who have paid the deposit for a certain reservation are
    guaranteed by the Agency the accommodation rate listed on the calculation based on
    which the deposit payment was made. Should rate changes occur prior to the deposit
    being paid, the Agency is obligated to inform the Traveller of these changes. All involved
    parties accept that the Agency reserves the right of changing the rates no later than 20
    days prior to the beginning of the service if the following occurred after the reservation
    confirmation: changes in the foreign exchange rate, Should the price of the paid
    reservation amount increase for more than 10 %, the Traveller has the right to cancel
    his\/her reservation and is also entitled to a refund without any additional compensation.
    The rates listed in our offers and programs are formed according to agreement made
    with our contractors and do not necessarily match the rates stated on the spot at the
    accommodation unit in which the Traveller resides. Possible differences in rates cannot
    be subject to complaint.Should the number of people arriving to the reserved
    accommodation unit exceed the number indicated on the travel documents (voucher),
    the service provider has the right to withhold service to unannounced Travellers or
    accommodate all Travellers provided that additional payment for the unannounced
    Travellers is made on the spot. In this case, the agency does not acknowledge any
    complaints for quality or services provided at the booked accommodation.<\/li>
  6. Categorization and service description
    The offered accommodation units are described in accordance with the official
    categorization of the proper authority, as well as the actual state of the unit at the time of
    its publication. The standards of the accommodation, food, services and the like vary
    depending on the destination\/country and are not subject to comparison. The information
    provided to the Traveller at the point of sale does not obligate the Agency any more than
    the information stated on the web pages of www.gotoadria.com or in the catalogue or
    other printed materials of the Agency.
    A parking place is secured only if the service provider has one available parking space
    for each accommodation unit on the premises or in its vicinity. A secured parking place
    does not necessarily mean that it is located in the yard of the premises, in a guarded,
    fenced or covered area.
    Accommodation that is wheelchair accessible, but not necessarily completely
    adapted must possess the following characteristics:<\/li><\/ol>\n\n\n\n
    • position of the accommodation unit is on ground floor (up to a maximum of 2 steps at
      the entrance to the accommodation unit)<\/li>
    • size of the accommodation unit is suitable for movement of a person in a wheelchair
      (minimum door width is 75cm, spacious bathroom, which is not necessarily equipped
      with adequate handles and bars)<\/li><\/ul>\n\n\n\n
      1. Obligations of the Agency
        The Agency\u2019s obligation is providing services as well as selecting the service provider
        while taking into consideration the rights and interests of Travellers in accordance with
        the traditions of the tourism industry. The Agency will fulfil all the abovementioned
        obligations as described, except in circumstances beyond its control (Article 2) in which
        the Agency will proceed as stated in Article 12.<\/li>
      2. Obligations of the Traveller
        The Traveller is obligated to:<\/li><\/ol>\n\n\n\n
        • have valid travel documentation<\/li>
        • respect and abide by all customs and foreign exchange regulations of the destination
          country<\/li>
        • respect and abide by all customs and foreign exchange regulations as well as the laws
          and other regulations of the Republic of Croatia as well as other countries through which
          he\/she passes through or resides in. Enquire whether or not he\/she requires a visa for
          the destination country as well as neighbouring countries. In the event the Traveller is
          unable to continue the trip as a result of being in direct violation of these regulations, the
          Traveller is responsible for all related expenses.<\/li>
        • abide by house rules of the accommodation unit as well as cooperate with the service
          provider in a well-intentioned manner<\/li>
        • present the service provider with the document proving paid service (voucher received
          via e-mail or fax)<\/li>
        • pay the balance of the reservation as stated on the travel document (voucher) to the
          service provider on first the day of arrival.<\/li>
        • announce the intention of bringing a pet into the accommodation unit, even if the
          accommodation unit is described as a pet friendly accommodation, as well as announce
          the type and size of the pet. Even though pets might be permitted, there are house rules
          which must be followed and respected. For majority of pet friendly accommodation units
          an extra fee is applicable which is paid on the day of arrival direclty to the service
          provider. The Traveller will receive information from the agency in advance about the pet
          fee which is to be paid on the day of arrival.<\/li>
        • if the Traveller has an intention to arrive with more persons than listed as the maximum
          capacity of the accommodation unit he is obligated to inform the agency immediately
          upon sending an accommodation request, even if the persons are minor children. The
          possibility of staying with a larger number of people solely depends on the goodwill of the
          accommodation service provider and does not exclude additional payment. There are no
          rules under which minor children can stay free and without notice in the accommodation
          unit.
          If the Traveller does not follow these regulations, he\/she will be held responsible for any
          expenses or damages. By confirming a reservation, the Traveller has agreed to
          compensate the service provider on the spot for any potential damages caused by
          his\/her own negligence.<\/li><\/ul>\n\n\n\n
          1. The Traveller\u2019s right to changes and cancellations
            In the event the Traveller wishes to change or cancel a confirmed reservation he\/she
            must do so in writing (via e-mail). Changes or cancellations by telephone are not
            permitted and will not be accepted. In the event that the Traveller should request to make
            a change or cancel a confirmed reservation, the date on which the written cancellation is
            received, during regular Agency\u2019s working hours, will represent the basis for the cost
            calculation. If the written cancellation is received outside regular Agency working hours,
            the cancellation date which will represent the ground for calculating cancellation costs
            will be the following working day of the agency. In the event that the Traveller cancels a
            confirmed reservation of a private accommodation up to 72 hours after making the
            payment, provided that there is at least 31 days left between the date of the cancellation
            and the beginning service date of the reservation in question, the Agency shall issue a
            refund of the paid amount to the Traveller within 7 working days. Only valid for one
            cancelled reservation.
            In the event that the Traveller should request to change the number of persons, the
            arrival or the end date of a confirmed reservation, provided that the change is possible,
            the following conditions will apply:<\/li><\/ol>\n\n\n\n
            • more than 30 days before arrival, if the new reservation amount is of equal or greater
              value than the original reservation amount, the Agency will charge only the price
              difference<\/li>
            • more than 30 days before arrival, if the new reservation amount is less than the original
              reservation amount, the Agency will charge a 30,00 EUR change fee. Eventual price
              difference will be refunded to the Traveller.<\/li>
            • from 29 to 7 days before arrival, if the new reservation amount is of equal or greater
              value than the original reservation amount, the Agency will charge only the price
              difference.<\/li>
            • from 29 to 7 days before arrival, if the new reservation amount is less than the original
              reservation amount, the Agency will make a change according to the Travellers request,
              but the amount of the reservation will not be reduced.<\/li>
            • reservation changes from 6 to 1 days before arrival are not possible.
              In the event that the Traveller requests to change the confirmed accommodation unit to
              an accommodation unit within the same building of the same service provider, provided
              that the change is possible, the Agency will charge a 30,00 EUR change fee and any
              price difference.
              In the event that the Traveller requests to change a confirmed accommodation unit to an
              accommodation unit of a different service provider, the change will be treated as a
              cancellation and the Cancellation terms stated below will apply.
              If a reservation change is not possible and the Traveller cancels the confirmed
              reservation, the Cancellation terms stated below will apply.
              Cancellation terms:
              Private accommodation
              1) For cancellation of private accommodation the cancellation charges are as follows:
              a. for a reservation cancelled up to 60 days prior to the beginning date of the service
              0% of the total amount of the reservation will be charged
              b. for a reservation cancelled from 59 to 8 days prior to the beginning date of the
              service 30% of the total amount of the reservation will be charged
              c. for a reservation cancelled from 7 to 0 days prior to the beginning date of the service
              100% of the total amount of the reservation will be charged
              Villas
              2) For cancellation of villas the cancellation charges are as follows:
              a. for a reservation cancelled up to 90 days prior to the beginning date of the service
              30% of the total amount of the reservation will be charged
              b. for a reservation cancelled from 55 to 43 days prior to the beginning date of the
              service 50% of the total amount of the reservation will be charged
              c. for a reservation cancelled from 42 to 29 days prior to the beginning date of the
              service 70% of the total amount of the reservation will be charged
              d. for a reservation cancelled from 28 to 0 days prior to the beginning date of the
              service 100% of the total amount of the reservation will be charged
              For every cancelled reservation the Agency charges a fee of 25 Euro for handling
              expenses. If the Traveller is entitled to a partial refund after cancelling his reservationion,
              the agency will make a refund within 45 days.
              In the event that the Traveller cancels a reservation for which he\/she paid 30% of the
              total booking amount, and the actual cancellation costs exceed the amount already paid
              for the reservation, the Agency reserves the right to charge the actual costs incurred
              which will be calculated in accordance with the Cancellation terms described in Article 9
              of these General Terms and conditions. The Agency will issue an invoice to the Traveller
              which he will be obligated to pay within 14 days of receipt thereof.
              In the event the Traveller must cancel a reservation within 7 days before the beginning
              date of the service, the Agency offers the Traveller the possibility of finding a new
              Traveller\/User for the same reservation if possible (this depends on the service provider).
              In that case, the Agency will only charge the actual cost of the passenger change. The
              new reservation holder accepts all the obligations stated in these General Terms and
              Conditions.
              In the event the Traveller does not arrive to the accommodation by midnight on the
              beginning date of the service, without contacting the Agency or the service provider, the
              reservation will be cancelled and the corresponding cancellation fees will be charged
              according to the above mentioned terms. Should the actual costs exceed the amount
              paid for the reservation, the Agency reserves the right to charge the actual costs incurred
              and will send an invoice to the Traveller which he will be obligated to pay within 14 days
              of receipt thereof.
              The Agency is not obligated or responsible for reimbursing the Traveller for the cost of
              his\/her travel documents or visas relating to the reservations cancelled by the Traveller.<\/li><\/ul>\n\n\n\n
              1. Travel insurance
                The cost of the trip does not include the travel insurance \u201cpackage\u201d: insurance against
                accidents and illnesses that may occur during the trip, damage or loss of luggage or
                voluntary health insurance. Should the Traveller request additional insurance,
                arrangements can be made directly with the insurance company or at the Agency itself
                wherein the Agency acts only as a mediator. Please read the insurance Terms and
                Conditions carefully before purchase.
                The cost of the trip does not include cancellation insurance. Should the Traveller, during
                the reservation process suspect that due to certain reasons he might cancel his trip the
                agency recommends purchase of cancellation insurance. Cancellation insurance cannot
                be paid for after the reservation has been made, only during the booking process.
                Should the Traveller not have cancellation insurance and is unable to travel the Agency
                reserves the right to refund the Traveller according to the cancellation terms listed in
                Article 9 of this Agreement. In the event of a reservation cancellation, visa application
                costs and other travel document costs are non-refundable even if the Traveller has
                cancellation insurance. If the Traveller has a cancellation insurance policy, the Traveller
                must file all claims with the insurance company which issued the policy, while the Agency
                is obligated to provide all necessary documentation relating to the claim and the
                reservation in question. All other insurance terms and conditions are enclosed with the
                insurance policy and the Agency recommends that Travellers read them more carefully.<\/li>
              2. Luggage\/baggage
                Each Traveller is responsible for lost, damaged and\/or stolen property left unsupervised.
                The Agency is not responsible for lost, damaged or stolen luggage, nor for stolen
                luggage or valuables kept in the accommodation unit (renting a safe if possible or buying
                an insurance package which would include luggage insurance is recommended). Lost or
                stolen luggage is to be reported to the accommodation service provider or to the relevant
                police station.<\/li>
              3. The Agency\u2019s right to changes and cancellations
                The Agency reserves the right to make changes of reservations in the event of
                circumstances which cannot be predicted, avoided or eliminated (see Article 2). A
                reserved accommodation unit can only be changed with prior notification to the Traveller
                for an accommodation unit of the same category or of a higher category and at the price
                at which the Traveller confirmed the reservation. If the replacement accommodation is
                only possible in a higher-category unit where the price is 15% higher than the price of the
                paid reservation, the Agency reserves the right to charge the Traveller for the difference
                in agreement with the Traveller. In the event a replacement accommodation unit cannot
                be arranged, the Agency reserves the right to cancel the reservation and notify the
                Traveller prior to the beginning of the service and guarantees a full refund of the paid
                amount. If the Agency cancels a reservation, the Traveller is not entitled to any
                compensation from the Agency and the Agency is only obligated to refund the amount
                paid to the Agency\u2019s account. If an adequate replacement unit is not available on the day
                of the commencement of the service, the Agency will make an effort to provide the
                Traveller with information on possible alternative arrangements which are not a part of
                the Agency\u2019s offer and will refund the Traveller with the full amount paid for the
                reservation.<\/li>
              4. Handling\/filing complaints
                Each Traveller \u2013 reservation holder has a right to file a complaint if the paid services wes
                not provided. If the services provided are not satisfactory, the passenger is required to
                immediately notify the Agency about the inadequate service and file a complaint on the
                day of his\/her arrival at the location to the service provider and to inform the Agency
                office by email at info@gotoadria.com or by phone at +385 (0) 91 787 0030 or +385 (0)
                91 787 0030 .The Traveller is obligated to cooperate with the Agency representative as
                well as with the service provider in a well-intentioned manner so that the cause of the
                complaint can be resolved. If upon arrival the Traveller is not satisfied with the state of
                the accommodation and leaves the accommodation on his own initiative and finds
                another accommodation without giving the agency a chance to resolve the issue, correct
                the cause of the discontent, or find another accommdoation for the Traveller, the
                Traveller does not have a right to request a refund or make a claim for compensation,
                regardless of the fact that his\/her reasons were justified or not.
                Should the Traveller accept the proposed solution which corresponds with the service
                rendered on the spot, the Agency will not take additional complaints into consideration or
                respond to them.
                If the problem is not resolved on the spot following an intervention, the Traveller is
                obligated to submit a written complaint along with supporting documents as well as any
                photographs to support the complaint to the agency by e-mail at info@gotoadria.com or
                by post mail no later than 8 days following the return of the Traveller from his\/her trip.
                The Agency shall only take into consideration fully documented complaints which are
                received within the 8-day deadline.
                The agency is obligated to make a written solution to the complaint within 14 days of
                receipt of the written complaint. The agency can postpone the deadline in order to collect
                the evidence and check the claim quotes with the service provider but not for more than
                14 days. The agency will take into consideration only those claims whose cause could
                not be resolved on the spot.
                Until a decision has been made by the Agency, in other words for the duration of the
                14\/28 days after the complaint has been filed, the Traveller relinquishes the right to
                involve a third party, the arbitration of the UHPA or other institutions, publicly disclosing
                information as well as filing suit. The highest amount of compensation per complaint can
                amount to the complaint portion of the service and cannot encompass the used portion of
                the service or the total amount of the service. The law of tourism excludes the Traveller\u2019s
                right to be compensated for ideal damages.
                If the Traveller is not satisfied with the answer from the organizer, and has used services
                from an agency that is a member of UHPA and complined with the above mentioned
                guidelines for the implementation process of the complaint, the Traveller can appeal to
                arbitrage UHPA. In accordance with the Rules of Arbitration, the entire process should
                be completed within a month . During this process the organizer will either agree on the
                damages or the Traveller will with a small fee, learn that even in court, to which the
                Traveller can still appeal, there is almost no chance of winning the lawsuite.
                The Agency cannot be held responsible for climate conditions, cleanliness, and the
                temperature of the sea, nor for other similar situations and events which can result in the
                dissatisfaction of Travellers and are not a direct result of the accommodation unit (for
                example, bad weather, improperly maintained beaches, crowds, lost or stolen property
                and such).
                If the Traveller decides to book the special LAST MINUTE deal, then he accepts all risks
                of such travel. These journeys include uncertainty of facts upon which the agency can
                not influence, and the Traveller primarily due to the price accepted such a trip and
                therefore has no right of complaint to the agency.<\/li>
              5. Personal information security
                The Traveller provides personal information of his\/her own free will. Personal information
                is required for processing requested services. The same information shall be used for
                inter-communication. The Agency is under obligation that the personal information of the
                Traveller will not be taken out of the country or given to a third party except for the
                purpose of carrying out requested services. The personal information will be kept in a
                database in accordance with the Management\u2019s decision on the method used for
                collecting, processing and securing personal information. With the acceptance of these
                General Terms, the Traveller gives permission for his\/her personal information to be
                used for promotional offers of the Agency.<\/li>
              6. Note
                Paying a deposit or payment in full signifies that the Traveller fully comprehends and
                accepts the aforementioned terms. Voditelj poslovnice: Ivan Perkuslc<\/li>
              7. Court jurisdiction
                The Traveler and the Agency will aim to settle possible law suits in the application of this
                Agreement and if an agreement cannot be reached the issue will become subject to the
                decision of the Makarska Court jurisdiction, under the authority of the laws of the
                Republic of Croatia.<\/li><\/ol>\n\n\n\n

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