{"id":4825,"date":"2022-09-09T07:19:23","date_gmt":"2022-09-09T07:19:23","guid":{"rendered":"https:\/\/villsy.com\/?page_id=4825"},"modified":"2023-07-28T09:28:43","modified_gmt":"2023-07-28T09:28:43","slug":"adriagate-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/villsy.com\/it\/adriagate-terms-and-conditions\/","title":{"rendered":"Adriagate Terms and Conditions IT"},"content":{"rendered":"\n

General terms<\/strong><\/h1>\n\n\n\n

1. General Terms<\/strong><\/p>\n\n\n\n

These General Terms and travel regulations are a component part of the Agreement, in other words the voucher, between Adriagate d.o.o., Velebitska 71, 21 000 Split, ID kod: HR-AB-22-060229413 (hereinafter: the Agency) and the travel contractor (hereinafter: the Traveller). These General Terms and Conditions define the conditions with which the Agency enters into a contract with the reservation holder, which differ in terms of legal liability. For reservations, where the Agency offers additional services, other than accommodation contractually performs as an organizer, while in all other cases the Agency acts as an intermediary (for accommodation sales). All the information and terms in the program and these General Terms are binding for both the Agency and the Traveller.<\/p>\n\n\n\n

2. Offers<\/strong><\/p>\n\n\n\n

The Agency ensures services according to the information published and valid at the time of the reservation confirmation, and according to the description and travel period in accordance with confirmed reservations except in circumstances beyond our control such as illness of the service provider or his\/her immediate family, outstanding circumstances which cannot be foreseen nor eliminated (natural disasters such as earthquakes, floods, sanitary disruptions, fires, droughts, wars, strike, terrorist actions and limitations issued by the government mobilisation, country exit ban).<\/p>\n\n\n\n

3. Reservations and payment<\/strong><\/p>\n\n\n\n

Inquires and accommodation reservations can be made via e-mail, in writing or in person at any of the Agency’s branch offices as well as at the offices of our partner travel agencies. By confirming a reservation, the Traveller confirms that he\/she is aware of the General Terms and conditions of the travel services and fully comprehends and accepts these terms which are binding for both the Traveller and the Agency.<\/p>\n\n\n\n

The Agency provides the Traveller  with the appropriate materials in electronic form, presenting all relevant information regarding the trip, and provides or points out the general terms and conditions of the trip which are an integral part of this Agreement, as well as offers a travel insurance package. The Traveller is obligated to provide any information required for the reservation process. A deposit is required depending on the chosen payment method. The balance payment is due at least 30 days before arrival unless otherwise specified upon booking confirmation.<\/p>\n\n\n\n

Note for payments made from abroad – This method of payment refers exclusively to foreign clients. It is necessary to transfer the value of the reservation to the foreign account of the agency. The payers and recipients bank transfer fees are covered entirely by the client.<\/p>\n\n\n\n

Note for credit card payment \u2013 All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.<\/p>\n\n\n\n

The service provider reserves the right to withhold service to the Traveller if the Traveller brings a pet to the accommodation without previously notifiying the Agency or the service provider. In this case, the Agency is not obligated to accept complaints made by the Traveller on the quality of the booked accommodation or services.<\/p>\n\n\n\n

Promotions and discounts cannot be aggregated with each other or combined. Each reservation can contain only one discount. <\/p>\n\n\n\n

4. Sojourn tax<\/strong><\/p>\n\n\n\n

According to the Law on sojourn tax of the Republic of Croatia, the Traveller is obligated to pay the sojourn tax along with his\/her accommodation payment. According to the Law on sojourn tax of the Republic of Croatia, the sojourn tax is from 3,00 to 10,00 Kuna per person per day for adults. Adolescents from the age of 12 to 18 (but not after they have turned 18) are entitled to a 50% discount, while children under the age of 12 are exempted from paying the sojourn tax. The total amount of the sojourn tax for a specific reservation is determined by the destination in the Republic of Croatia as well as the accommodation service dates.<\/p>\n\n\n\n

5. Rates<\/strong><\/p>\n\n\n\n

The price of the service includes the basic service as described in the price list for the reserved accommodation unit. Special or extra services are those services which are not included in the base price of the accommodation (marked “on request" in the description of the accommodation unit or Price List\/Rates or additional services that are available through prior notification and additional payment) and as such are to be paid by the Traveller along with the reservation amount or at the spot, as indicated in our offer. Special and extra services\/requests must be requested or announced during the reservation process.<\/p>\n\n\n\n

The average cost of electricity, water and gas is  included in the price of the accommodation as are all the sheets and bedding items, final cleaning and other added services which are noted in the description of each accommodation unit. The Traveller is obligated to leave the premises clean and tidy before departure, regardless of the final cleaning charge set by the proprietor. Final cleaning includes washing and stacking of dishes, trash removal and sweeping all the rooms in the accommodation unit so that the accommodation unit is left neat and tidy. You should also bring the toilet paper (apart from when you\u2019re staying at a hotel).<\/p>\n\n\n\n

The service rates are stated in Euros. The Agency reserves the right to change the published rates. Travellers who have paid the deposit for a certain reservation are guaranteed by the Agency the accommodation rate listed on the calculation based on which the deposit payment was made. Should rate changes occur prior to the deposit being paid, the Agency is obligated to inform the Traveller of these changes. All involved parties accept that the Agency reserves the right of changing the rates no later than 20 days prior to the beginning of the service if the following occurred after the reservation confirmation: changes in the foreign exchange rate, Should the price of the paid reservation amount increase for more than 10 %, the Traveller has the right to cancel his\/her reservation and is also entitled to a refund without any additional compensation.<\/p>\n\n\n\n

The rates listed in our offers and programs are formed according to agreement made with our contractors and do not necessarily match the rates stated on the spot at the accommodation unit in which the Traveller resides. Possible differences in rates cannot be subject to complaint.Should the number of people arriving to the reserved accommodation unit exceed the number indicated on the travel documents (voucher), the service provider has the right to withhold service to unannounced Travellers or accommodate all Travellers provided that additional payment for the unannounced Travellers is made on the spot. In this case, the agency does not acknowledge any complaints for quality or services provided at the booked accommodation.<\/p>\n\n\n\n

6. Categorization and service description<\/strong><\/p>\n\n\n\n

The offered accommodation units are described in accordance with the official categorization of the proper authority, as well as the actual state of the unit at the time of its publication. The standards of the accommodation, food, services and the like vary depending on the destination\/country and are not subject to comparison. The information provided to the Traveller at the point of sale does not obligate the Agency any more than the information stated on the web pages of www.adriagate.com or in the catalogue or other printed materials of the Agency. <\/p>\n\n\n\n

A parking place is secured only if the service provider has one available parking space for each accommodation unit on the premises or in its vicinity. A secured parking place does not necessarily mean that it is located in the yard of the premises, in a guarded, fenced or covered area.<\/p>\n\n\n\n

Accommodation that is wheelchair accessible, but not necessarily completely adapted must possess the following characteristics:<\/p>\n\n\n\n