General terms<\/p>\n\n\n\n
Note for payments made from abroad – This method of payment refers exclusively to foreign clients.
It is necessary to transfer the value of the reservation to the foreign account of the agency. The
payers and recipients bank transfer fees are covered entirely by the client.
When charging your credit card, the same amount is converted into your local currency according to
the exchange rate of credit card associations. As a result of this conversion there is a possibility of a
slight difference from the original price stated on our web site.
The service provider reserves the right to withhold service to the Traveller if the Traveller brings a
pet to the accommodation without previously notifiying the Agency or the service provider. In this
case, the Agency is not obligated to accept complaints made by the Traveller on the quality of the
booked accommodation or services.
Promotions and discounts cannot be aggregated with each other or combined. Each reservation can
contain only one discount. <\/p>\n\n\n\n
Traveller of these changes. All involved parties accept that the Agency reserves the right of changing
the rates no later than 20 days prior to the beginning of the service if the following occurred after
the reservation confirmation: changes in the foreign exchange rate. Should the price of the paid
reservation amount increase for more than 10 , the Traveller has the right to cancel his\/her
reservation and is also entitled to a refund without any additional compensation.
The rates listed in our offers and programs are formed according to agreement made with our
contractors and do not necessarily match the rates stated on the spot at the accommodation unit in
which the Traveller resides. Possible differences in rates cannot be subject to complaint.Should the
number of people arriving to the reserved accommodation unit exceed the number indicated on the
travel documents (voucher), the service provider has the right to withhold service to unannounced
Travellers or accommodate all Travellers provided that additional payment for the unannounced
Travellers is made on the spot. In this case, the agency does not acknowledge any complaints for
quality or services provided at the booked accommodation.<\/p>\n\n\n\n
\uf0b7 – have valid travel documentation
\uf0b7 – respect and abide by all customs and foreign exchange regulations of the destination
country
\uf0b7 – respect and abide by all customs and foreign exchange regulations as well as the laws and
other regulations of the Republic of Croatia as well as other countries through which he\/she
passes through or resides in. Enquire whether or not he\/she requires a visa for the
destination country as well as neighbouring countries. In the event the Traveller is unable to
continue the trip as a result of being in direct violation of these regulations, the Traveller is
responsible for all related expenses.
\uf0b7 – abide by house rules of the accommodation unit as well as cooperate with the service
provider in a well-intentioned manner
\uf0b7 – present the service provider with the document proving paid service (voucher received via
e-mail or fax)
\uf0b7 – pay the balance of the reservation as stated on the travel document (voucher) to the
service provider on first the day of arrival in local currency (Euro).
\uf0b7 – announce the intention of bringing a pet into the accommodation unit, even if the
accommodation unit is described as a pet friendly accommodation, as well as announce the
type and size of the pet. Even though pets might be permitted, there are house rules which
must be followed and respected. For majority of pet friendly accommodation units an extra
fee is applicable which is paid on the day of arrival direclty to the service provider. The
Traveller will receive information from the agency in advance about the pet fee which is to
be paid on the day of arrival.
\uf0b7 – if the Traveller has an intention to arrive with more persons than listed as the maximum
capacity of the accommodation unit he is obligated to inform the agency immediately upon
sending an accommodation request, even if the persons are minor children. The possibility
of staying with a larger number of people solely depends on the goodwill of the
accommodation service provider and does not exclude additional payment. There are no
rules under which minor children can stay free and without notice in the accommodation
unit.
If the Traveller does not follow these regulations, he\/she will be held responsible for any expenses or
damages. By confirming a reservation, the Traveller has agreed to compensate the service provider
on the spot for any potential damages caused by his\/her own negligence. <\/p>\n\n\n\n
regular Agency working hours, the cancellation date which will represent the ground for calculating
cancellation costs will be the following working day of the agency. In the event that the Traveller
cancels a confirmed reservation of a private accommodation up to 72 hours after making the
payment, provided that there is at least 60 days left between the date of the cancellation and the
beginning service date of the reservation in question, the Agency shall issue a refund of the paid
amount to the Traveller within 15 working days. Only valid for one cancelled reservation.
In the event that the Traveller should request to change the number of persons, the arrival or the
end date of a confirmed reservation, provided that the change is possible, the following conditions
will apply:
\uf0b7 – more than 30 days before arrival, if the new reservation amount is of equal or greater
value than the original reservation amount, the Agency will charge only the price difference
\uf0b7 – more than 30 days before arrival, if the new reservation amount is less than the original
reservation amount, the Agency will charge a 25,00 EUR change fee. Eventual price
difference will be refunded to the Traveller.
\uf0b7 – from 29 to 7 days before arrival, if the new reservation amount is of equal or greater value
than the original reservation amount, the Agency will charge only the price difference.
\uf0b7 – from 29 to 7 days before arrival, if the new reservation amount is less than the original
reservation amount, the Agency will make a change according to the Travellers request, but
the amount of the reservation will not be reduced.
\uf0b7 – reservation changes from 6 to 1 days before arrival are not possible.
In the event that the Traveller requests to change the confirmed accommodation unit to an
accommodation unit within the same building of the same service provider, provided that the
change is possible, the Agency will charge a 25,00 EUR change fee and any price difference.
In the event that the Traveller requests to change a confirmed accommodation unit to an
accommodation unit of a different service provider, the change will be treated as a cancellation and
the Cancellation terms stated below will apply.
In the event that the Traveller wishes to postpone his accommodation booking to another date the
first modification of this type is charged 25 eur, this rule applies only for the first change.
If the guests should require postponement of dates twice for the same booking then the fee will be
calculated as a percentage of the booking value.
If a reservation change is not possible and the Traveller cancels the confirmed reservation, the
Cancellation terms stated below will apply.
In the event that the Traveler postponed the reservation to next year without paying the
cancellation fee, if he requests the cancellation again, the more expensive cancellation fee will be
calculated.<\/p>\n\n\n\n
If the client requests change of the transfer up to 48 hours before arrival, and change is possible, the
agency will charge an administrative fee of 25 EUR, and a possible difference in price. Changes less
than 48 hours before transfer are not possible.<\/p>\n\n\n\n
Cancellation terms:
Private accommodation
Cancellation terms for reservations for private accommodation:
For cancellations of private accommodation services the cancellation charges are as follows:
\uf0b7 a. for a reservation cancelled up to 60 days prior to the scheduled beginning of the service
there are no cancellation costs.
\uf0b7 b. for a reservation cancelled from 59 to 30 days prior to the beginning date of the service
50% of the total amount of the reservation will be charged.
\uf0b7 c. for a reservation cancelled from 29 to 0 days prior to the beginning date of the service
100% of the total amount of the reservation will be charged.
\uf0b7 d. If the Traveller does not arrive to the destination or cancels the service of the
accommodation after it began, 100% of the total amount of the reservation will be charged
\uf0b7 e. If the Traveller does not arrive to the destination or cancels the service of the
accommodation after it began, 100% of the total amount of the reservation will be charged
* For each canceled accommodation reservation, the Agency charges an administrative fee in the
amount of 25 euros, this fee applies only to section b of these cancellation conditions for private
accommodation.
Villas
3) For cancellation of villas the cancellation charges are as follows:
\uf0b7 a. for a reservation cancelled up to 61 days prior to the beginning date of the service there
are no cancellation costs.
\uf0b7 b. for a reservation cancelled from 60 to 0 days prior to the beginning date of the service
100% of the total amount of the reservation will be charged
Private accommodation, Villas
For every cancelled accommodation reservation the Agency charges a fee of 25 Euro for handling
expenses. If the Traveller is entitled to a partial refund after cancelling his reservationion, the agency
will make a refund within 45 days.
In the event that the Traveller cancels a reservation for which he\/she paid 25% or 30% of the total
booking amount, and the actual cancellation costs exceed the amount already paid for the
reservation, the Agency reserves the right to charge the actual costs incurred which will be
calculated in accordance with the Cancellation terms described in Article 9 of these General Terms<\/p>\n\n\n\n
and conditions. The Agency will issue an invoice to the Traveller which he will be obligated to pay
within 14 days of receipt thereof.
In the event the Traveller must cancel a reservation within 7 days before the beginning date of the
service, the Agency offers the Traveller the possibility of finding a new Traveller\/User for the same
reservation if possible (this depends on the service provider). In that case, the Agency will only
charge the actual cost of the passenger change. The new reservation holder accepts all the
obligations stated in these General Terms and Conditions.
In the event the Traveller does not arrive to the accommodation by midnight on the beginning date
of the service, without contacting the Agency or the service provider, the reservation will be
cancelled and the corresponding cancellation fees will be charged according to the above mentioned
terms. Should the actual costs exceed the amount paid for the reservation, the Agency reserves the
right to charge the actual costs incurred and will send an invoice to the Traveller which he will be
obligated to pay within 14 days of receipt thereof.
The Agency is not obligated or responsible for reimbursing the Traveller for the cost of his\/her travel
documents or visas relating to the reservations cancelled by the Traveller.
Charter cruise cancellation and payment conditions may vary from the standard cruise cancellation
conditions these cancellation conditions are sent to clients upon inquiry.<\/p>\n\n\n\n
Each Traveller is responsible for lost, damaged and\/or stolen property left unsupervised. The Agency
is not responsible for lost, damaged or stolen luggage, nor for stolen luggage or valuables kept in the
accommodation unit (renting a safe if possible or buying an insurance package which would include
luggage insurance is recommended). Lost or stolen luggage is to be reported to the accommodation
service provider or to the relevant police station.<\/p>\n\n\n\n
The agency is obligated to make a written solution to the complaint within 14 days of receipt of the
written complaint. The agency can postpone the deadline in order to collect the evidence and check
the claim quotes with the service provider but not for more than 14 days. The agency will take into
consideration only those claims whose cause could not be resolved on the spot.
Until a decision has been made by the Agency, in other words for the duration of the 14\/28 days
after the complaint has been filed, the Traveller relinquishes the right to involve a third party, the
arbitration of the UHPA or other institutions, publicly disclosing information as well as filing suit. The
highest amount of compensation per complaint can amount to the complaint portion of the service
and cannot encompass the used portion of the service or the total amount of the service. The law of
tourism excludes the Traveller"s right to be compensated for ideal damages.
If the Traveller is not satisfied with the answer from the organizer, and has used services from an
agency that is a member of UHPA and complined with the above mentioned guidelines for the
implementation process of the complaint, the Traveller can appeal to arbitrage UHPA. In
accordance with the Rules of Arbitration, the entire process should be completed within a month .
During this process the organizer will either agree on the damages or the Traveller will with a small
fee, learn that even in court, to which the Traveller can still appeal, there is almost no chance of
winning the lawsuite.
The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of
the sea, nor for other similar situations and events which can result in the dissatisfaction of
Travellers and are not a direct result of the accommodation unit (for example, bad weather,
improperly maintained beaches, crowds, lost or stolen property and such).
If the Traveller decides to book the special LAST MINUTE deal, then he accepts all risks of such travel.
These journeys include uncertainty of facts upon which the agency can not influence, and the
Traveller primarily due to the price accepted such a trip and therefore has no right of complaint to
the agency. <\/p>\n\n\n\n
The Traveller and the Agency will aim to settle possible law suits in the application of this Agreement
and if an agreement cannot be reached the issue will become subject to the decision of the Kor\u010dula
Court jurisdiction, under the authority of the laws of the Republic of Croatia.<\/p>\n\n\n\n
In Orebi\u0107, November 5th, 2024.<\/p>\n\n\n\n
<\/p>\n\n\n\n
Denor \u2013 obrt za usluge u turizmu (trade name Denor Travel)
vlasnik: Muhamed Lulak
Bana Jela\u010di\u0107a 85, 20250 Orebi\u0107
ID: HR-AB-20-97289868
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